Insurance Surveys

Insurance Surveys (Satisfaction)

Telephone Survey ICD

Insurance Surveys

OMB: 2900-0771

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XXXXXXXXXXXXX In Reply Refer To:

XXXXXXXXXXXXX 310/292-S

XXXXXXXXXXXXX XXXXXXXXXXXX




Dear XXXXXXXXXX:


We recently spoke to you on the telephone concerning the above referenced government life insurance policy. We express our sympathy for your loss.


Now we would like to know if we did the best possible job. You can help us by doing the following :


1. Fill out the enclosed survey.

2. Send it to us in the enclosed envelope. (We've paid for the postage.)


This survey is voluntary, however, completing it will help us improve our service.


Thank you for taking your time to help us. Please return your survey as soon as possible to make sure we can include your responses in the results.


If you have any questions about your insurance policy, then please feel free to contact us.


Sincerely yours,



Chief, Policyholders Services Division



Enclosures

Survey

Postage Paid Envelope


VA GOVERNMENT LIFE INSURANCE

TELEPHONE SERVICE SURVEY

(Insurance Claims)


Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly

Disagree

No Other Insurance

1. It was easy to get through to a telephone representative.

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2. Our telephone representative was courteous.

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3. Our telephone representative listened to your question(s) or concern(s).

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4. Our telephone representative gave you the information you needed.

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5. If you were promised follow-up action, it was done quickly.

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6. If you were promised follow-up action, it was done accurately.

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7.The overall quality of our service was good.

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8. Our service was good when compared with other life insurance companies.

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9. How can we improve our service?






(MMMM YYYY)(Survey #)

Insurance Toll-free (1-800-669-8477) Insurance Toll-free fax (1-888-748-5828)

Website & E-mail (www.insurance.va.gov) Hours of operation: (Mon. – Fri. 8:30 a.m. – 6:00 p.m. ET)

Best days to call (Wed. and Thurs.) Automated policy access (24 hours, 7 days a week)



File Typeapplication/msword
File TitleInsurance Claim survey cover letter
AuthorLori Hamilton
Last Modified ByForeman, Richard VBAPHILINS
File Modified2014-02-14
File Created2011-01-07

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