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pdf2014 Small Business Exporter Survey
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2014 Small Business Exporter Survey
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As a valued customer of Ex-Im Bank, you have been selected to participate in this customer experience
survey. The survey’s objective is to better understand your experience with Ex-Im Bank’s products and
services and identify potential service improvements. This survey, which is voluntary, will take less than ten
minutes to complete. Your individual responses will be kept confidential to the extent provided by law. Thank
you for your participation!
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https://www.surveymonkey.com/s/SBCustomerSurvey[1/29/2014 4:13:06 PM]
2014 Small Business Exporter Survey
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These questions pertain to the status of your business today.
1. What is the size (employee headcount) of your company?
1-5 employees
6-10 employees
11-25 employees
26-50 employees
51-100 employees
101-500 employees
500+ employees
2. In which industry/industries is your company active? Please select all that apply.
Agriculture and Fishing
Basic Materials
Construction
Energy, Utilities and Power
Finance, Insurance and Real Estate
Healthcare/Pharmaceutical
Manufacturing and Sales of Capital Equipment
Manufacturing and Sales of Non-Capital Equipment
Mining, Oil and Gas
Services
Technology
Telecommunications
Textiles
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2014 Small Business Exporter Survey
Transportation
Other (please specify)
3. What is your position or level of responsibility within your company?
Senior executive management including President, Chief Operating Officer or Chief Financial Officer
Vice President of Finance
Vice President Sales and/or Marketing
Treasurer
Manager, Export Operations
Credit Manager
Other (please specify below)
Other (please specify)
4. Overall, how long has your company been exporting US-sourced goods and/or services?
1-3 years
4-5 years
6-10 years
11-15 years
16-25 years
Other (please specify below)
Additional Comments
5. US-sourced exports accounted for what percentage of your company’s revenue last year?
1-20%
21-40%
41-60%
61-80%
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2014 Small Business Exporter Survey
More than 80%
Additional Comments
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2014 Small Business Exporter Survey
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These questions pertain to how your exporting business has changed over the past five years.
6. During the past five years, have your US-sourced exports grown, stayed about the same size, or
decreased?
Grown
Stayed about the same size
Decreased
Additional Comments
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6.a. To what extent have your US-sourced exports grown over the past five years?
(skip if the answer to Question 6 was "Stayed about the same size" or "Decreased")
1-24%
25-49%
50-74%
74-100%
More than 100%
N/A
Additional Comments
7. Over the past five years, how frequently has your company worked with Ex-Im Bank (e.g., to
purchase a new policy, guarantee, loan, etc.)?
Once before
Every few years
About once a year
Several times a year
Other (please specify)
Additional Comments
8. Before choosing Ex-Im Bank, did you explore other options for insurance?
Yes
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2014 Small Business Exporter Survey
No
Do not recall
Additional Comments
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8.a.You indicated you had explored other options for insurance before choosing Ex-Im Bank.
What were those options? Check all that apply. (Skip if the answer to Question 8 was "No" or "Do not recall")
Traditional banks, including community, savings and commercial banks
Private investors
Alternative financing including forfeiting, factoring, etc.
Private sector insurers
Other (please specify)
Additional Comments
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2014 Small Business Exporter Survey
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The following questions pertain to your experiences working with other Export Credit Agencies (ECAs).
9. Has your company worked with an export credit agency (ECA) other than Ex-Im Bank during
the past five years?
Yes
No
Don’t know
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9a. Thinking about your experience with other export credit agencies (ECAs) as compared to your
work with Ex-Im Bank, how satisfied are you with each of the following? (Skip if the answer to Question 9 is
"No" or "Do not know")
Very satisfied
Satisfied
Neither satisfied nor
dissatisfied
Dissatisfied
Ex-Im Bank’s products
and services compared
to product offerings at
other ECAs.
Overall satisfaction with
Ex-Im Bank as
compared to other
ECAs.
Additional Comments
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Very dissatisfied
2014 Small Business Exporter Survey
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The next questions refer to how Ex-Im Bank’s assistance impacted your business.
10. To what extent do you agree/disagree with the following statements?
Strongly Agree
Agree
Neither Agree nor
Disagree
Disagree
Ex-Im Bank assistance
helped to initiate my
export business.
Ex-Im Bank assistance
helped to expand my
export business.
Ex-Im Bank assistance
had a positive impact
on employment in my
company.
Without Ex-Im Bank
assistance, my
business would not
have realized as many
export opportunities.
Ex-Im Bank assistance
helped position my
company for
conventional financing
in the future.
Additional Comments
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Strongly Disagree
2014 Small Business Exporter Survey
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2014 Small Business Exporter Survey
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The following questions pertain to the ease of doing business with Ex-Im Bank.
11. To what extent do you agree/disagree with the following?
Strongly agree
Agree
Neither agree nor
disagree
Disagree
Explanations of the
insurance product I
purchased matched my
actual experiences.
Written communications
surrounding how to work
with Ex-Im were clear
and understandable.
Transaction processing
time met with my
expectations.
Information/documentation
required in submitting my
application met with my
expectations.
I received regular status
updates while my
transactions were in
process.
Cost of insurance was
reasonable.
Additional comments
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Strongly disagree
2014 Small Business Exporter Survey
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2014 Small Business Exporter Survey
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12. When thinking about your interactions with Ex-Im Bank, how satisfied are you with each of the
following?
Very satisfied
Satisfied
Neither satisfied
nor dissatisfied
Dissatisfied
Very dissatisfied
Availability of information
on the website.
Interface with Ex-Im
Online, the IT
platform/application
process.
Documentation/information
requirements for
applications.
Availability of staff.
Knowledge of staff.
Staff's willingness to help.
Speed of claims
processing.
Additional comments
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N/A
2014 Small Business Exporter Survey
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2014 Small Business Exporter Survey
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Here are the final questions of the survey.
13. Generally speaking, how much effort do you personally have to put forth to complete
transactions with Ex-Im Bank?
Far less than expected
Less than expected
As much as expected
More than expected
Far more than expected
Dissatisfied
Extremely Dissatisfied
14. Please rate your overall satisfaction with Ex-Im Bank.
Extremely Satisfied
Satisfied
Neither Satisfied nor
Dissatisfied
15. Would you recommend Ex-Im Bank to another exporter?
Yes
No
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2014 Small Business Exporter Survey
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16. Thank you for participating. If you wish to do so, please feel free to use this space for any
additional comments before exiting the survey. If you would like someone from one of our
regional offices to contact you, please leave your name and full contact information in the space
below.
Thank you for participating! To submit this survey, please click the "Done" button below.
*****
According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of
information unless it displays a valid OMB control number. The valid OMB control number for this
information collection is xxxx-xxxx. The time required to complete this information collection is estimated
to average ten minutes per response, including the time to review instructions, search existing data
resources, gather the data needed, and complete and review the information collection. If you have
comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please
write to: Export-Import Bank, 811 Vermont Avenue, NW, Attn: VP of Customer Experience, Washington
DC 20571.
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| File Type | application/pdf |
| File Modified | 2014-01-30 |
| File Created | 2014-01-30 |