Form UnNumbered NCAVC Satisfaction Survey

Notice of Collection Information Relative to Customer Service Satisfaction

NCAVC_Satisfaction Survey

UnNumbered

OMB: 1110-0056

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FBI-NCAVC Satisfaction Survey

Please take a moment and complete this survey to help evaluate the quality and value of the FBI’s National Center for the Analysis of Violent Crime (NCAVC) services. While completion of this survey is voluntary, your response will help us to serve you more effectively and efficiently in the future. Thank you for your cooperation and assistance.

The information required on this form is in accordance with the Paper Reduction Act of 1995. The estimated average burden associated with this collection of information is 5 minutes.  Comments concerning the accuracy of this burden estimate and suggestions for reducing this burden should be directed to 1 Range Road, FBI Academy, Quantico, Virginia 22135.

Reference: Date of Service:

NCAVC Unit/Member(s):

Your Agency:

Your Name and Phone#:

NCAVC Services Provided (check all that apply):

Crimes Analysis


Investigative Strategy

Prosecutive Strategy

Statement Analysis

Critical Incident Analysis


Linkage Analysis


Risk Assessment


Threat Assessment


Expert Testimony


Media Strategy


Search Warrant Assistance


Unknown Offender Profile


Interview/Interrogation Strategy


Personality Assessment


Source Assessment


Other

___________________________


Mark One: SD= Strongly Disagree, D=Disagree, N=No Opinion, A=Agree, SA= Strongly Agree, N/A=Not Applicable

SD D N A SA N/A

OptionButton1 OptionButton1 OptionButton1 OptionButton1 OptionButton1 OptionButton1 The process of getting NCAVC assistance was “user friendly.”

OptionButton1 OptionButton1 OptionButton1 OptionButton1 OptionButton1 OptionButton1 You had positive interactions with the NCAVC staff providing assistance.

OptionButton1 OptionButton1 OptionButton1 OptionButton1 OptionButton1 OptionButton1 Information was provided in a timely manner.

OptionButton1 OptionButton1 OptionButton1 OptionButton1 OptionButton1 OptionButton1 Information was provided in a clear and concise format.

OptionButton1 OptionButton1 OptionButton1 OptionButton1 OptionButton1 OptionButton1 Information was provided generated investigative leads which allowed your agency to

corroborate or discount case-related information.

OptionButton1 OptionButton1 OptionButton1 OptionButton1 OptionButton1 OptionButton1 Information provided assisted in focusing your investigation in a specific direction.

OptionButton1 OptionButton1 OptionButton1 OptionButton1 OptionButton1 OptionButton1 You are satisfied with the assistance and support provided by the NCAVC and would

utilize the services again.

OptionButton1 OptionButton1 OptionButton1 OptionButton1 OptionButton1 OptionButton1 The services provided played a role in resolving your case or furthering your investigation.

Arrest

Information Dissemination

Offender Identification

Victim/Body Recovery

Confession

Lead Generation

Search Warrant

Witness Statement(s)

Conviction

Linked Case Information

Source Recruitment

Other ________________________

Indictment

Media Leads

Victim Identification


Has this case been resolved? OptionButton1 Yes OptionButton1 No Please provide details:


Please provide any comments, observations, or suggestions relative to what NCAVC did well and/or what NCAVC could improve upon. Add additional sheets if necessary.




PLEASE RETURN COMPLETED SURVEY TO: CIRG/NCAVC Select Unit…. FBI Academy Quantico, VA 22135 Or you may fax to Select Fax#; , or email to Select……….

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