Pharmacy SOPS Survey Data File Specifications

Attachment E - Pharmacy SOPS Survey Data File Specifications.docx

Pharmacy Survey on Patient Safety Culture Comparative Database

Pharmacy SOPS Survey Data File Specifications

OMB: 0935-0218

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Attachment E




AHRQ Pharmacy Survey on Patient Safety Culture Data File Layout




AHRQ

Pharmacy Survey on Patient Safety Culture


Survey Data File Specifications


AHRQ Pharmacy Survey on Patient Safety Culture

Data Submission Specifications


These specifications are for preparing your respondent-level data from the Pharmacy Survey on Patient Safety Culture. The instructions below tell you how to prepare your Excel data file for submission to the Pharmacy Comparative Database.


INSTRUCTIONS (Excel File Only):

Step 1: Include a header row with the variable name for each column.

Step 2: Submit individual survey response data using the response values indicated in this document (beginning on page 4).

Step 3: Check your data before for the following things:

  • OUT-OF-RANGE VALUES

You should clean your data before submitting to the database to ensure that there are no out-of-range values and that the data submitted are free from error. Make sure all response values match the response value for the question.

  • REVERSE CODED ITEMS

Do not submit reverse coded data on the survey’s negatively worded items—simply submit each individual’s unmodified responses to the survey items.

For example, survey item C3, “This pharmacy places more emphasis on sales than on patient safety” is negatively worded. Regardless, the data should be submitted so that 1=Strongly disagree and 5=Strongly agree, as originally indicated in the survey, as follows:

1=Strongly Disagree

2=Disagree

3=Neither

4=Agree

5=Strongly Agree

9= Does Not Apply or Don’t Know




  • STAFF POSITIONS

If your Pharmacy modified or added a new staff position (F3) category, you MUST RECODE your specific staff positions back to the survey’s original staff position category. If you added staff positions that do not match any of the survey’s original staff positions, re-code your specific staff positions as “OTHER” (F3 = “e”), before submitting your data.

  • OTHER, PLEASE SPECIFY TEXT

Do not include Other-Please Specify data (Section G). While you may find it useful to review this text, it should not be submitted to the Database.

Record Identifier




Site Id

SITEID

Column A

5 digits or less

Individual Unique Record ID

UNIQUEID

Column B

4 digits or less

SECTION A: Working in This Pharmacy

  1. This pharmacy is well organized

A1

Column C

1=Strongly Disagree

2=Disagree

3=Neither

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing

  1. Staff treat each other with respect

A2

Column D

1=Strongly Disagree

2=Disagree

3=Neither

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing

  1. Technicians in this pharmacy receive the training they need to do their jobs

A3

Column E

1=Strongly Disagree

2=Disagree

3=Neither

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing

  1. Staff in this pharmacy clearly understand their roles and responsibilities

A4

Column F

1=Strongly Disagree

2=Disagree

3=Neither

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing

  1. This pharmacy is free of clutter

A5

Column G

1=Strongly Disagree

2=Disagree

3=Neither

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing


  1. Staff in this pharmacy have the skills they need to do their jobs well

A6

Column H

1=Strongly Disagree

2=Disagree

3=Neither

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing

  1. The physical layout of this pharmacy supports good work flow

A7

Column I

1=Strongly Disagree

2=Disagree

3=Neither

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing

  1. Staff who are new to this pharmacy receive adequate orientation

A8

Column J

1=Strongly Disagree

2=Disagree

3=Neither

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing

  1. Staff work together as an effective team

A9

Column K

1=Strongly Disagree

2=Disagree

3=Neither

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing

  1. Staff get enough training from this pharmacy

A10

Column L

1=Strongly Disagree

2=Disagree

3=Neither

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing


Section B: Communication and Work Pace

  1. Staff ideas and suggestions are valued in this pharmacy

B1

Column M

1=Never

2=Rarely

3=Sometimes

4=Most of the time

5=Always

9=Does Not Apply or Don’t Know

blank=Missing

  1. We encourage patients to talk to pharmacists about their medications

B2

Column N

1=Never

2=Rarely

3=Sometimes

4=Most of the time

5=Always

9=Does Not Apply or Don’t Know

blank=Missing

  1. Staff take adequate breaks during their shifts

B3

Column O

1=Never

2=Rarely

3=Sometimes

4=Most of the time

5=Always

9=Does Not Apply or Don’t Know

blank=Missing

  1. We have clear expectations about exchanging important prescription information across shifts

B4

Column P

1=Never

2=Rarely

3=Sometimes

4=Most of the time

5=Always

9=Does Not Apply or Don’t Know

blank=Missing

  1. Staff feel comfortable asking questions when they are unsure about something

B5

Column Q

1=Never

2=Rarely

3=Sometimes

4=Most of the time

5=Always

9=Does Not Apply or Don’t Know

blank=Missing

  1. We have standard procedures for communicating prescription information across shifts

B6

Column R

1=Never

2=Rarely

3=Sometimes

4=Most of the time

5=Always

9=Does Not Apply or Don’t Know

blank=Missing


  1. Our pharmacists spend enough time talking to patients about how to use their medications

B7

Column S

1=Never

2=Rarely

3=Sometimes

4=Most of the time

5=Always

9=Does Not Apply or Don’t Know

blank=Missing

  1. Staff in this pharmacy discuss mistakes

B8

Column T

1=Never

2=Rarely

3=Sometimes

4=Most of the time

5=Always

9=Does Not Apply or Don’t Know

blank=Missing

  1. We feel rushed when processing prescriptions

B9

Column U

1=Never

2=Rarely

3=Sometimes

4=Most of the time

5=Always

9=Does Not Apply or Don’t Know

blank=Missing

  1. It is easy for staff to speak up to their supervisor/ manager about patient safety concerns in this pharmacy

B10

Column V

1=Never

2=Rarely

3=Sometimes

4=Most of the time

5=Always

9=Does Not Apply or Don’t Know

blank=Missing

  1. Our pharmacists tell patients important information about their new prescriptions

B11

Column W

1=Never

2=Rarely

3=Sometimes

4=Most of the time

5=Always

9=Does Not Apply or Don’t Know

blank=Missing


  1. We have enough staff to handle the workload

B12

Column X

1=Never

2=Rarely

3=Sometimes

4=Most of the time

5=Always

9=Does Not Apply or Don’t Know

blank=Missing

  1. When patient safety issues occur in this pharmacy, staff discuss them

B13

Column Y

1=Never

2=Rarely

3=Sometimes

4=Most of the time

5=Always

9=Does Not Apply or Don’t Know

blank=Missing


  1. The status of problematic prescriptions is well communicated across shifts

B14

Column Z

1=Never

2=Rarely

3=Sometimes

4=Most of the time

5=Always

9=Does Not Apply or Don’t Know

blank=Missing

  1. In this pharmacy, we talk about ways to prevent mistakes from happening again

B15

Column 27

1=Never

2=Rarely

3=Sometimes

4=Most of the time

5=Always

9=Does Not Apply or Don’t Know

blank=Missing

  1. Interruptions/distractions in this pharmacy (from phone calls, faxes, customers, etc.) make it difficult for staff to work accurately

B16

Column 28

1=Never

2=Rarely

3=Sometimes

4=Most of the time

5=Always

9=Does Not Apply or Don’t Know

blank=Missing


SECTION C: Patient Safety and Response to Mistakes

  1. Staff are treated fairly when they make mistakes

C1

Column Q

1=Strongly Disagree

2=Disagree

3=Neither Agree nor Disagree

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing

  1. When a mistake happens, we try to figure out what problems in the work process led to the mistake

C2

Column R

1=Strongly Disagree

2=Disagree

3=Neither Agree nor Disagree

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing

  1. This pharmacy places more emphasis on sales than on patient safety

C3

Column S

1=Strongly Disagree

2=Disagree

3=Neither Agree nor Disagree

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing

  1. This pharmacy helps staff learn from their mistakes rather than punishing them

C4

Column T

1=Strongly Disagree

2=Disagree

3=Neither Agree nor Disagree

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing

  1. When the same mistake keeps happening, we change the way we do things

C5

Column U

1=Strongly Disagree

2=Disagree

3=Neither Agree nor Disagree

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing

  1. This pharmacy is good at preventing mistakes

C6

Column V

1=Strongly Disagree

2=Disagree

3=Neither Agree nor Disagree

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing


  1. We look at staff actions and the way we do things to understand why mistakes happen in this pharmacy

C7

Column W

1=Strongly Disagree

2=Disagree

3=Neither Agree nor Disagree

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing

  1. Staff feel like their mistakes are held against them

C8

Column X

1=Strongly Disagree

2=Disagree

3=Neither Agree nor Disagree

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing

  1. The way we do things in this pharmacy reflects a strong focus on patient safety

C9

Column Y

1=Strongly Disagree

2=Disagree

3=Neither Agree nor Disagree

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing

  1. Mistakes have led to positive changes in this pharmacy

C10

Column Z

1=Strongly Disagree

2=Disagree

3=Neither Agree nor Disagree

4=Agree

5=Strongly Agree

9=Does Not Apply or Don’t Know

blank=Missing


SECTION D: Documenting Mistakes

  1. When a mistake reaches the patient and could cause harm but does not, how often is it documented?

D1

Column AA

1=Never documented

2=Rarely documented

3=Sometimes documented

4=Most of the time documented

5=Always documented

9=Does Not Apply or Don’t Know

blank=Missing

  1. When a mistake reaches the patient but has no potential to harm the patient, how often is it documented?

D2

Column AB

1=Never documented

2=Rarely documented

3=Sometimes documented

4=Most of the time documented

5=Always documented

9=Does Not Apply or Don’t Know

blank=Missing

  1. When a mistake that could have harmed the patient is corrected BEFORE the medication leaves the pharmacy, how often is it documented?

D3

Column AC

1=Never documented

2=Rarely documented

3=Sometimes documented

4=Most of the time documented

5=Always documented

9=Does Not Apply or Don’t Know

blank=Missing

SECTION E: Overall Rating

1. How do you rate this pharmacy on patient safety?

EA

Column AD

1=Poor

2=Fair

3=Good

4=Very Good

5=Excellent

blank=Missing or properly skipped


SECTION F: Background Questions

  1. How long have you worked in this pharmacy?

F1

Column AE

a=Less than 6 months

b=6 months to less than 1 year

c=1 year to less than 3 years

d=3 years to less than 6 years

e=6 years to less than 12 years

f=12 years or more

blank=Missing

  1. Typically, how many hours per week do you work in this pharmacy?

F2

Column AF

a=1 to 16 hours per week

b=17 to 31 hours per week

c=32 to 40 hours per week

d=More than 40 hours per week

blank=Missing

  1. What is your position in this pharmacy? Check ONE category that best applies to your job.

F3

Column AG

a= Pharmacist (including pharmacy manager, lead pharmacist, pharmacist-in-charge, staff pharmacist)

b= Pharmacy technician (including lead technician and staff technician)

c= Pharmacy clerk or pharmacy cashier

d= Pharmacy student intern/extern

e= Other

blank=Missing

TEXT FOR YOUR COMMENTS [Section G]* - DO NOT SUBMIT TO DATABASE



















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File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
File TitleAHRQ Pharmacy Survey on Patient Safety Culture Data File Layout
Authorragan_m
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File Created2021-01-27

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