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pdf2015 COOL Survey
OMB No. 05810269
Expires 7/31/2017
Instructions: Please answer the questions below with your honest opinion or best estimate based on your experience
working with USDA’s COOL Division.
According to the Paperwork Reduction Act of 1995, as amended, an agency may not conduct or sponsor, and a person
is not required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB
control number for this information collection is 05810269. The time required to complete this information collection is
estimated to average 30 minutes per response, including the time for reviewing instructions, searching existing data
sources, gathering and maintaining the data needed, and completing and reviewing the collection of information.
USDA’s COOL Division has entered into a cooperative agreement with your state. The cooperative agreement requires
certain state employees to fulfill roles for COOL. These roles include State Manager who serves as the primary contact,
State Reviewers who are trained to conduct new and follow up retail store surveillance, and Invoice Manager who
accounts for store reviews completed and subsequent payments owed by the COOL Division. The next questions relate
to your specific role (or roles) with COOL.
Page 1
2015 COOL Survey
A. Demographic Questions
1. What is/are your role(s) with COOL? (choose all that apply)
c State Manager
d
e
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c State Reviewer
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c State Invoice Manager
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2. How many years’ experience do you have working with COOL?
j 0 1 year
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j 1 3 years
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j 3 5 years
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j 5+ years
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3. Who trained you to conduct COOL responsibilities?
j COOL Staff
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j State Employee who was trained by COOL Staff
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j State Employee who was trained by another State Employee
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j I don’t know the experience of the person who trained me
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Page 2
2015 COOL Survey
B. Customer Service and Communication
In 2014, the COOL Division assigned individual COOL staff members as “COOL Captains” to be the primary point of
contact for states within specific regions of the country. The next questions relate to your experience with COOL
customer service and communication from your COOL Regional Captain.
4. Customer Service and Communication
Strongly
Disagree
I know who my designated
Disagree
Neither Agree
Nor Disagree
Agree
Strongly Agree
Don’t Know
N/A
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COOL Captain is.
Email communication with
my designated COOL
Captain always answers my
questions.
Phone communication with
my designated COOL
Captain always answers my
questions.
My designated COOL
Captain responds to my
needs within an acceptable
timeframe.
I prefer to request assistance
from my designated COOL
Captain as my primary
reference.
I prefer to request assistance
from the COOL staff member
of my choosing as my primary
reference.
The COOL Division
communicates receipt of
reimbursement invoices and
status of payments in a timely
manner.
Overall I am satisfied with the
customer service provided to
me by the COOL Division.
Page 3
2015 COOL Survey
C. Training
The USDA COOL Division requires that state employees be trained to conduct the duties of their assigned roles with
COOL. The following questions relate to your experience with COOL training.
5. I have participated in COOL training.
j Yes
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j No
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6. Training
Strongly
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COOL training materials
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Nor Disagree
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Strongly Agree
Don’t Know
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provide a thorough
explanation of regulatory
requirements.
COOL training materials
provide a thorough
explanation of retail store
review procedures.
COOL training materials are
readily accessible on the
COOL website.
The training received from
COOL Staff gives me the
tools and competency to
adequately train additional
state employees.
The COOL Division offers an
appropriate amount of
training to State Reviewers.
The examination and
certification process for State
Reviewers is fair and
transparent.
I prefer two webinar sessions
that are each one hourlong
on different days of the week
to attending inperson
training events.
Annual State Report Cards
are helpful.
Overall I am satisfied with
COOL training provided to
the states.
Page 4
2015 COOL Survey
D. Retail Review Assignments
In 2014, the COOL Division distributed initial (“new”) store assignments in March, July and November as well as a follow
up review assignment in June. The next questions relate to your experience with the 2014 retail review assignments.
7. The total number of store reviews assigned to our state in 2014 was:
j Too Few
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n
j About Right
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j Too Many
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j N/A
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8. I prefer the state retail store assignment to be issued all at once each year.
j Yes
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j No
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j N/A
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9. I prefer the state retail store assignment to be issued in portions throughout the year.
j Yes
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j No
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j N/A
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10. COOL reimbursement to states should be calculated based on:
j A flat fee per store review
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j Rates established for time and mileage costs
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j Don’t Know
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j N/A
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11. COOL reimbursement rates are now:
j Too low
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j About right
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j Too high
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j N/A
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Page 5
2015 COOL Survey
12. Considering FY 2014 experience, the amount of time between invoicing the COOL
Division and being reimbursed for services was:
j Shorter than expected
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j About right
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j Longer than expected
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j N/A
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13. The estimated time to conduct a new review (includes preparation, travel, instore
survey, documentation and submission)
j 0 2 hours
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j 2 4 hours
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j 4 6 hours
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j 6 8 hours
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j 8+ hours
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j Don’t Know
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j N/A
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14. Interviewing store management is an effective way to gather information about COOL
records management.
j Strongly Disagree
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j Disagree
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j Neither Agree Nor Disagree
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j Agree
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j Strongly Agree
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j Don’t Know
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j N/A
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Page 6
| File Type | application/pdf |
| File Modified | 2015-02-25 |
| File Created | 2015-02-25 |