Information Collection

EFTPS Call Center Customer Satisfaction Survey

IC 212442 under ICR 201405-1535-004 · OMB 1535-0143.

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Teleperformance_BofA_EFTPS_Sample_CSat_Script_V1.1.docx	Other-Survey Script
Generic_Clearance_Submission_EFTPS CALL CENTER.pdf Request for Approval	IC Document

IC Title:

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey Script			Teleperformance_BofA_EFTPS_Sample_CSat_Script_V1.1.docx		No		Paper Only

Line of Business: General Government

Subfunction: Central Fiscal Operations

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 25,000

Number of Respondents for Small Entity: 0

Affected Public: Private Sector

Private Sector: Businesses or other for-profits

Percentage of Respondents Reporting Electronically: 0 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	25,000	25,000
Annual IC Time Burden (Hours)	833	833
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Request for Approval	Generic_Clearance_Submission_EFTPS CALL CENTER.pdf	07/24/2014

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.