Test Modified Communication Protocols to Reduce Household Nonresponse in NSLP/SBP Verification Process - SLT

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Attachment C - Intervention-Reminder Call Script Final 7.13.15

Test Modified Communication Protocols to Reduce Household Nonresponse in NSLP/SBP Verification Process - SLT

OMB: 0584-0524

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Attachment C - Intervention-Reminder Call Script


Notes:


  • [Fields in brackets] should be customized.

  • Do not read to parent, to avoid sounding robotic. Feel free to use your own language




Hi [Susan],


  • Introduction: I’m [Juanita Price] calling from [Mary, Tom, and Steven]’s school district, [school district name].


  • Purpose: I’m the [coordinator] for free/reduced price meals. We asked you to send documents showing the information you listed on your free/reduced price meals application a few weeks ago and the deadline is [Oct 16], [three] days from today. If you do not send documents or let me know your situation by [Oct 16], [Mary, Tom, and Steven] will stop receiving free/reduced price meals.


  • Help: I was wondering if you need any help submitting the documentation by the deadline?

    • If “no”, skip to Remind.

    • If “yes”, walk them through the steps below (see next page for details on document submission if needed). At the end, mention content in Remind.

      • Was someone in your household receiving benefits from [State SNAP], [State TANF] or [FDPIR] at the time of application, or since?

      • Is the child a homeless, migrant, or runaway child?

      • Is the child a foster child?


  • Remind: This year, you can submit documents by taking a picture with on your phone or camera and emailing it to us at [email], indicating the name(s) of your child(ren). Or, you can send us original documents or copies along with the names of your child(ren) to [mailing address]. We’ll send the originals back to you.


1. Were you or someone in your household receiving benefits from [State SNAP], [State TANF] or [FDPIR] at the time of application, or since?




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Yes. Please send us one of these documents:

  • [State SNAP], [State TANF] or [FDPIR] Certification Notice that shows dates of certification.

  • Letter from [State SNAP], [State TANF] or [FDPIR] office that shows dates of certification.


Do not send your EBT card! Call [Juanita Price] at [(xxx)-xxx-xxxx] if you don’t have any of the documents listed above. If you send us this information, you are done. You do not need to go to the other steps.


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No. Return this letter along with documentation of your household’s sources of income for either the month prior to application submission or any month after. The document(s) must show**:

  • Name of person who received the income

  • Date received

  • Amount received

  • How often it was received


2. Is the child a homeless, migrant, or runaway child?


Yes. Please contact [school, homeless liaison, or migrant coordinator] for help.

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3. Is the child a foster child?


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Yes. Return this letter along with written documentation that verifies the child is the legal responsibility of the agency or court or provide the name and contact information for a person at the agency or court who can verify that the child is a foster child.


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**Here’s a list of acceptable documentation. Multiple papers can be used to support one individual’s information:


Jobs: Paycheck stub or pay envelope. If the stub or envelope does not list how often you receive pay, please include a letter from employer stating gross wages and how often you are paid; or, if you work for yourself, please include business or farming papers, such as ledger or tax books.

Social Security, Pensions, or Retirement: Social Security retirement benefit letter, statement of benefits received, or pension award notice.

Unemployment, Disability, or Worker’s Comp: Notice of eligibility from State employment security office, check stub, or letter from the Worker’s Compensation office.

Child Support or Alimony: Court decree, agreement, or copies of checks received.

Other Income (such as rental income): Information that shows the name of the person who received the income, the date it was received, how much was received, and how often it was received.

No Income: A brief note explaining how you provide for your household expenses, and when you expect an income.

Military Housing Privatization Initiative: Letter or rental contract showing that your housing is part of the Military Privatized Housing Initiative.



File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorZhanrui Kuang
File Modified0000-00-00
File Created2021-01-27

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