Test Modified Communication Protocols to Reduce Household Nonresponse in NSLP/SBP Verification Process - SLT

Attachment C - Intervention-Reminder Call Script

Notes:

• [Fields in brackets] should be customized.

• Do not read to parent, to avoid sounding robotic. Feel free to use your own language

Hi [Susan],

• Introduction: I’m [Juanita Price] calling from [Mary, Tom, and Steven]’s school district, [school district name].

• Purpose: I’m the [coordinator] for free/reduced price meals. We asked you to send documents showing the information you listed on your free/reduced price meals application a few weeks ago and the deadline is [Oct 16], [three] days from today. If you do not send documents or let me know your situation by [Oct 16], [Mary, Tom, and Steven] will stop receiving free/reduced price meals.

• Help: I was wondering if you need any help submitting the documentation by the deadline?

  • If “no”, skip to Remind.

  • If “yes”, walk them through the steps below (see next page for details on document submission if needed). At the end, mention content in Remind.

    • Was someone in your household receiving benefits from [State SNAP], [State TANF] or [FDPIR] at the time of application, or since?

    • Is the child a homeless, migrant, or runaway child?

    • Is the child a foster child?

• Remind: This year, you can submit documents by taking a picture with on your phone or camera and emailing it to us at [email], indicating the name(s) of your child(ren). Or, you can send us original documents or copies along with the names of your child(ren) to [mailing address]. We’ll send the originals back to you.

1. Were you or someone in your household receiving benefits from [State SNAP], [State TANF] or [FDPIR] at the time of application, or since?	Yes. Please send us one of these documents: [State SNAP], [State TANF] or [FDPIR] Certification Notice that shows dates of certification. Letter from [State SNAP], [State TANF] or [FDPIR] office that shows dates of certification. Do not send your EBT card! Call [Juanita Price] at [(xxx)-xxx-xxxx] if you don’t have any of the documents listed above. If you send us this information, you are done. You do not need to go to the other steps. No. Return this letter along with documentation of your household’s sources of income for either the month prior to application submission or any month after. The document(s) must show**: Name of person who received the income Date received Amount received How often it was received
2. Is the child a homeless, migrant, or runaway child?	Yes. Please contact [school, homeless liaison, or migrant coordinator] for help.
3. Is the child a foster child?	Yes. Return this letter along with written documentation that verifies the child is the legal responsibility of the agency or court or provide the name and contact information for a person at the agency or court who can verify that the child is a foster child.

**Here’s a list of acceptable documentation. Multiple papers can be used to support one individual’s information:

Jobs: Paycheck stub or pay envelope. If the stub or envelope does not list how often you receive pay, please include a letter from employer stating gross wages and how often you are paid; or, if you work for yourself, please include business or farming papers, such as ledger or tax books.

Social Security, Pensions, or Retirement: Social Security retirement benefit letter, statement of benefits received, or pension award notice.

Unemployment, Disability, or Worker’s Comp: Notice of eligibility from State employment security office, check stub, or letter from the Worker’s Compensation office.

Child Support or Alimony: Court decree, agreement, or copies of checks received.

Other Income (such as rental income): Information that shows the name of the person who received the income, the date it was received, how much was received, and how often it was received.

No Income: A brief note explaining how you provide for your household expenses, and when you expect an income.

Military Housing Privatization Initiative: Letter or rental contract showing that your housing is part of the Military Privatized Housing Initiative.