EFTPS Call Center Customer Satisfaction Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1530-0023 can be found here:

Documents and Forms

Document Name Document Type
Teleperformance_BofA_EFTPS_Sample_CSat_Script_V1.1.docx Other-Survey Script
Generic_Clearance_Submission_EFTPS CALL CENTER.pdf Request for Approval IC Document

Information Collection (IC) Details

IC Title:	EFTPS Call Center Customer Satisfaction Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey Script			Teleperformance_BofA_EFTPS_Sample_CSat_Script_V1.1.docx		No		Paper Only

Line of Business: General Government

Subfunction: Central Fiscal Operations

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 25,000	Number of Respondents for Small Entity: 0

Affected Public: Private Sector	Private Sector: Businesses or other for-profits

Percentage of Respondents Reporting Electronically: 0 %

	Requested	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	25,000	25,000
Annual IC Time Burden (Hours)	833	833
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Request for Approval	Generic_Clearance_Submission_EFTPS CALL CENTER.pdf	07/24/2014

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.