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1110-0045_Law.docx

FBI Laboratory Customer Satisfaction Assessment

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OMB: 1110-0045

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ISO/IEC 17025 - ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission)

Second edition, 2005-05-15

General requirements for the competence

of testing and calibration laboratories

4.7.2 The laboratory shall seek feedback, both positive and negative, from its customers. The feedback

shall be used and analysed to improve the management system, testing and calibration activities and

customer service.









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