2 Survey (paper version)

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NIH)

NLM Reading Room Survey Instrument (paper copy)

NLM Reading Rooms Satisfaction Survey

OMB: 0925-0648

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2015 Reading Room Survey


OMB Control Number: 0925-0648
Expiration Date: March 31, 2018


Public reporting burden for this collection of information is estimated to average 5 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: NIH, Project Clearance Branch, 6705 Rockledge Drive, MSC 7974, Bethesda, MD 20892-7974, ATTN: PRA (0925-0648). Do not return the completed form to this address
.



Thank you for taking the National Library of Medicine’s public Reading Rooms Customer Satisfaction Survey. This brief survey contains nine questions and should take no more than five minutes. Completion of the survey is strictly voluntary and all responses are anonymous. Please answer only once during our survey period.


  1. I came to the library today to: [check all that apply]

look at specific book(s), journal(s), audiovisual(s), or manuscript items

obtain copies of articles or pages from journals and books

research materials on a medical topic or subject

see an exhibit or take a tour of the library

meet or consult with a NLM staff member

attend a meeting or lecture

Other: [if selected, box below appears]




  1. I used the following services in the Main Reading Room: [check all that apply]

Print resources available in the Main Reading Room: such as print journals, reference books
Scanners, printers, microfilm reader-printer, AV equipment
Print resources from the closed stacks

Electronic resources (PubMed, MedlinePlus, or databases: PsychInfo, CINAHL, journals or other)

Information Desk staff assistance

None


  1. I used the following services in the History of Medicine Reading Room [check all that apply]

History of Medicine Reading Room staff assistance

Print resources from the closed stacks: (via the Main Reading Room)

Print resources available in the History of Medicine Reading Room: such as print journals, reference books

Electronic resources or databases

Printer, microfilm reader-printer or AV equipment

None





  1. I found what I needed today: [check one]

 Strongly agree

 Somewhat agree

 Somewhat disagree

 Strongly disagree
Comment







  1. I will use the materials/information I found primarily for: [check one]

 biomedical research

 legal research

 historical research

 business or marketing research

 my personal or family health needs

 clinical research for a patient (physician, nurse, other)

 exam preparation or study for a class (student)

 Other: [if selected, box below appears]





  1. I was in the library today: [check one]

 0-30 minutes

 31-60 minutes

 1-3 hours

 4-5 hours
More than 5 hours


  1. I used my own device (laptop, tablet, other) during my visit to NLM to access Library resources:
    Yes
    No


  1. How often do you come to the library? [check one]

 This is my first visit

 Every day
At least once per week

 About once a month

 A few times a year

 About once a year or less

  1. I received excellent service today: [check one]

 Strongly agree

 Somewhat agree

 Somewhat disagree
Strongly disagree

 Comment






  1. Other comments about NLM products or services used today?






3


File Typeapplication/msword
File Title2000 Reading Room Survey
Authorconwaym
Last Modified BySharlip, David (NIH/NLM) [E]
File Modified2015-11-10
File Created2015-11-10

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