OMBudsman Services Feedback Survey

Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB#: 0925-0648 Exp., date: 03/2018)

T ITLE OF INFORMATION COLLECTION: Ombudsman Services Feedback Survey

PURPOSE:

The purpose of this feedback survey is to collect confidential feedback regarding the experience of employees and contractors who work with the Office of the Ombudsman so that we may better serve the NIH community. The online survey takes 4 minutes to complete 11 short questions. 

DESCRIPTION OF RESPONDENTS:

Respondents are employees or contractors of the NIH who have used the Office of the Ombudsman, Center for Cooperative Resolution and voluntarily complete the survey online via the OOCCR website. Our services are confidential and we do not keep lists of individuals who use our office.

TYPE OF COLLECTION: (Check one)

[ ] Customer Comment Card/Complaint Form [x] Customer Satisfaction Survey

[ ] Usability Testing (e.g., Website or Software [ ] Small Discussion Group

[ ] Focus Group [ ] Other: ______________________

CERTIFICATION:

I certify the following to be true:

1. The collection is voluntary.

2. The collection is low-burden for respondents and low-cost for the Federal Government.

3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

4. The results are not intended to be disseminated to the public.

5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.

Name:_Lisa Witzler_________________________________

To assist review, please provide answers to the following question:

Personally Identifiable Information:

1. Is personally identifiable information (PII) collected? [ ] Yes [x] No

2. If Yes, is the information that will be collected included in records that are subject to the Privacy Act of 1974? [ ] Yes [ ] No

3. If Applicable, has a System or Records Notice been published? [ ] Yes [ ] No

Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [x] No

ESTIMATED BURDEN HOURS and COSTS

Category of Respondent	No. of Respondents	No. of Responses per Respondent	Time per Response (in hours)	Total Burden Hours
Individuals and Households(NIH Employee)	10	1	4/60	1
Individuals and Households (NIH Contractor)	5	1	4/60	0.33
Totals	15	15		1

Category of Respondent	Total Burden Hours	Hourly Wage Rate*	Total Burden Cost
NIH Employee	1	$24.36	$24.36
NIH Contractor	0.33	$24.36	$8.03
Totals			$32.39

*Cite source per bls.gov if applicable

Federal, State and Local Government

https://www.bls.gov/oes/current/naics2_99.htm#00-0000

FEDERAL COST: The estimated annual cost to the Federal government is $797.20

Staff	Grade/Step	Salary	% of Effort	Fringe (if applicable)	Total Cost to Gov’t
Federal Oversight
Associate Ombudsman	GS12/1	$79720.00	1%		$797.20
Contractor Cost
Travel
Other Cost
Total					$797.20

If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:

The selection of your targeted respondents

1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [ ] Yes [x] No

If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?

Administration of the Instrument

1. How will you collect the information? (Check all that apply)

[x] Web-based or other forms of Social Media

[ ] Telephone

[ ] In-person

[ ] Mail

[ ] Other, Explain

2. Will interviewers or facilitators be used? [ ] Yes [ x] No

Please make sure that all instruments, instructions, and scripts are submitted with the request.

3