Veterans Focus Groups

WIA Gold Standard Follow-Up Surveys, Veterans' Study, and Cost Data

Appendix E_Part 6_Case File Review

Veterans Focus Groups

OMB: 1205-0504

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VETERANs’ supplemental STUDY OF

the WIA GOLD STANDARD EVALUATION


Case File Review



LWIA/American Job Center: ____________________________

Site Visitor Name: ____________________________

Date: ______________________________


Customer First Name: _____________________________


Customer Status: DW Adult (can check both)



Background: Veteran Status and Other

  • When was this customer on active duty? When was he/she most recently discharged? (For covered spouse, why/when did the spouse become eligible?)

  • What was this customer’s rank at discharge? (Or: What was the last rank of the spouse who created eligibility?)

  • What documentation was provided to verify the customer’s eligibility? At what point(s) in the process was it requested and provided?

  • What is the customer’s educational background?

  • What is his/her history in the civilian labor market?



Services

  • Is there any evidence that the customer received POS? Please describe.

  • Where is this customer in the customer flow process?

    • Has an IEP been developed? If so, what are the customer’s goals?

    • Is the customer working with a counselor on a training plan?

    • Does the customer have an approved training plan? If so, describe.

      • If the customer is in training, are there grade reports in the file? Is there information on the ITA?

  • Who has met with the customer? Differentiate between LVER/DVOP, WIA, and ES case manager staff. How many times?

  • For this customer, in what ways did staff at the American Job Center –LVER/DVOP, WIA, and ES--coordinate delivery of service or implementation of POS?

  • What assessments, (if any), has the customer completed? Were they completed, and feedback given, online, in person, or some other way? How were those assessments used to determine appropriate services?

  • What key barriers, (if any) does the customer face?

  • Is the customer co-enrolled in any other programs? If yes, which ones?

  • What other services has the customer accessed prior to this meeting?

    • Workshops? Which ones?

    • Supportive services? What types? How many times?

    • Other?

  • Has the customer been denied any services to which he was referred?


Case Review 2

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