Veterans Focus Groups

^VETERANs’ supplemental STUDY OF

the WIA GOLD STANDARD EVALUATION

Case File Review

LWIA/American Job Center: ____________________________

Site Visitor Name: ____________________________

Date: ______________________________

Customer First Name: _____________________________

Customer Status: DW � Adult � (can check both)

Background: Veteran Status and Other

• When was this customer on active duty? When was he/she most recently discharged? (For covered spouse, why/when did the spouse become eligible?)

• What was this customer’s rank at discharge? (Or: What was the last rank of the spouse who created eligibility?)

• What documentation was provided to verify the customer’s eligibility? At what point(s) in the process was it requested and provided?

• What is the customer’s educational background?

• What is his/her history in the civilian labor market?

Services

• Is there any evidence that the customer received POS? Please describe.

• Where is this customer in the customer flow process?

  • ^{Has an IEP been developed? If so, what are the customer’s goals?}

  • ^{Is the customer working with a counselor on a training plan?}

  • ^{Does the customer have an approved training plan? If so, describe.}

    • ^{If the customer is in training, are there grade reports in the file? Is there information on the ITA?}

• Who has met with the customer? Differentiate between LVER/DVOP, WIA, and ES case manager staff. How many times?

• For this customer, in what ways did staff at the American Job Center –LVER/DVOP, WIA, and ES--coordinate delivery of service or implementation of POS?

• What assessments, (if any), has the customer completed? Were they completed, and feedback given, online, in person, or some other way? How were those assessments used to determine appropriate services?

• What key barriers, (if any) does the customer face?

• Is the customer co-enrolled in any other programs? If yes, which ones?

• What other services has the customer accessed prior to this meeting?

  • ^{Workshops? Which ones?}

  • ^{Supportive services? What types? How many times?}

  • ^Other?

• Has the customer been denied any services to which he was referred?

Case Review 2