CMS-10472 Supporting Statement Part B

Supporting Statement – Part B
Collections of Information Employing Statistical Methods

1. All individuals serving as Navigators and non-Navigator assistance personnel are required to
complete HHS approved training prior to being certified, or recertified, to provide application and
enrollment assistance to consumers. 1 The training quality optional user questionnaire will be presented
electronically to respondents upon the completion of the required certification and recertification
training. 2 We estimate a total of 5,310 potential respondents, 3,210 individuals associated with
Navigator grantees and 2,100 associated with non-Navigator assistance personnel programs. Because
the quality of the training is of interest and importance to the potential respondents, and the user
questionnaire is an opportunity to comment on the quality of the training, we expect a high response
rate of 80%, or 4,248 responses. This user questionnaire collection is new and has not been previously
conducted.

2. The optional user questionnaire will be presented electronically to potential respondents upon
completion of the required certification and recertification training. All potential respondents will be
asked to complete the user questionnaire; we are not selecting a particular sample. Because the
certification and recertification trainings are an annual requirement, and because the trainings are
regularly updated to include new information, as part of the training the optional user questionnaire
will be included on an annual basis.

3. Upon launching updated certification and recertification training each year we will provide
outreach and education to the potential respondents about the availability of the training, as well as the
inclusion of the training quality optional user questionnaire available to provide opinions about the
training. Respondents will be encouraged to complete the optional user questionnaire as a mechanism
to provide useful information for refining and improving the training in future years, ensuring potential
respondents that their responses will be evaluated and used. The certification and recertification
trainings are important to ensure Navigators and non-Navigator assistance personnel have the
information and expertise needed to provide application and enrollment assistance to consumers.
Responses to the optional user questionnaire will be considered accurate and reliable as indicators of
whether the training is successfully equipping Navigators and non-Navigator assistance personnel with
the necessary information.

4.

There are no tests of procedures or methods, the survey is opinion based.

5. The optional user questionnaire on training quality will be electronically collected as part of the
updated certification and recertification training provided through a Marketplace Learning
Management System. The feedback will be provided to the Center for Consumer Information and
1
2

See 45 CFR 155.215(b)(1).
See Appendix F, “Training Quality Questionnaire,” for screen shots of the optional training quality questionnaire.

1

Consumer Oversight within the Centers for Medicare and Medicaid Services. The information will be
evaluated by numerical counts, averages, or compilation of free form responses. No statistical
analysis will be conducted on the user feedback.

2