DOE HQ F 413.20 BB-RPSC - User Survey

DOE HQ F 413.20
(03/2015)

OMB Control #: 1910-New
Exp. Date: XX/XX/XXXX

User Survey
RESIDENTIAL PROGRAM SOLUTION CENTER
Thank you for taking a few minutes to evaluate the Solution Center based on your experiences using it.
Organization: _________________________________
Job Title: ____________________________________

1. How often do you access the Better Buildings Residential Program Solution Center?
(Please mark one response that best applies to your frequency of access.)
O
O
O
O
O
O

Daily
At least once a week
At least once a month
Once or twice in the last 6 months
I have not yet visited the site. [GO TO END ]
I haven’t heard of the site before now. [GO TO END ]

2. When you have visited the Solution Center, which features have you used? (Please mark
all that apply.)
I have used the handbooks.
I used the case studies.
I used the webinars and video.
I used the templates and/or examples.
I used other content. (please describe)

3. When you have visited the Solution Center, what are you looking for? (Please mark all
that apply)
Programmatic tips
Program design suggestions
Examples of best practices
Information about different EE topics
Marketing and outreach information
Workforce and contractor engagement information
Information on data collection and data evaluation methods
Program planning and/or implementation advice
Program evaluation methods
Finance information
Help in creating my own content
Content or information to share with my customers and/or stakeholders
Other (please describe)
If you have any questions about the survey, please email EMAIL
Learn more at energy.gov/rpsc

4. How useful was the Solution Center in helping you find: [each option marked in Q3]
Please mark the appropriate number on the scale below, where 1 means “not useful,” 3
means “somewhat useful,” and 5 means “highly useful.”

[Options selected in Q3]
Programmatic tips
Program design suggestions
Examples of best practices
Information about different EE
topics
Marketing and outreach
information
Workforce and contractor
engagement information
Information on data collection and
data evaluation methods
Program planning and/or
implementation advice
Program evaluation methods
Finance information
Help in creating my own content
Content or information to share
with my customers and/or
stakeholders
Other

Not
Useful
1
O
O
O

2
O
O
O

Somewhat
Useful
3
O
O
O

4
O
O
O

Highly
Useful
5
O
O
O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O
O
O

O
O
O

O
O
O

O
O
O

O
O
O

O

O

O

O

O

O

O

O

O

O

5. Overall, do you find the Solution Center to be a useful website? Please mark the
appropriate number on the scale below, where 1 means “not useful,” 3 means
“Somewhat useful,” and 5 means “highly useful.”
Not
Useful
1
O

2
O

Somewhat
Useful
3
O

4
O

Highly
Useful
5
O

6. How has access to the Solution Center content made a difference in your program’s
design? (Please mark all that apply)
Solution Center had no impact on your program’s design.
Made program design easier and/or quicker.
Prevented implementation of inappropriate or inefficient design elements.
Provided design suggestions that you might not otherwise have considered.
Improved the design of at least one aspect of your program (please describe)
Don’t Know
Other (please describe)

Learn more at energy.gov/rpsc

7. Have you used any of the following handbooks? (Please mark all that apply)
Market Position & Business Model
Program Design & Customer Experience
Evaluation & Data Collection
Marketing & Outreach
Financing
Contractor Engagement & Workforce Development

8. How useful was the [each option marked in Q7] handbook to you? Please mark the
appropriate number on the scale below, where 1 means “not useful,” 3 means
“somewhat useful,” and 5 means “highly useful.”

[Handbook selected in Q7]
Market Position & Business Model
Program Design & Customer
Experience
Evaluation & Data Collection
Marketing & Outreach
Financing
Contractor Engagement & Workforce
Development

Not
Useful
1
O

2
O

Somewhat
Useful
3
O

4
O

Highly
Useful
5
O

O

O

O

O

O

O
O
O

O
O
O

O
O
O

O
O
O

O
O
O

O

O

O

O

O

9. Is the Solution Center easy to navigate?
Very
Difficult
1
O

2
O

Adequate
3
O

4
O

Very
Easy
5
O

10. Would you recommend the Solution Center to a peer?
O
O
O

Yes
No
Don’t Know

11. Has your program’s use of the Solution Center had an impact on the results achieved by
your program?
O
O
O

Yes (please describe)
No
Don’t Know

Learn more at energy.gov/rpsc

12. Please provide any additional comments or observations about your experience with the
Solution Center in the space below.

END: Thank you for taking the time to complete this survey. Your responses will help us
evaluate and improve the Solution Center for all its users.

Please submit any additional requests or suggestions about topics, tools or resources in the
space below.

Public reporting burden for this collection of information is estimated to average 30 minutes per response, including the time for
reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the
collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including
suggestions for reducing this burden, to Office of the Chief Information Officer, Records Management Division, IM-23, Paperwork
Reduction Project (1910-XXXX), U.S. Department of Energy, 1000 Independence Ave SW, Washington, DC, 20585-1290; and to the Office
of Management and Budget (OMB), OIRA, Paperwork Reduction Project (1910-XXXX), Washington, DC 20503.

Learn more at energy.gov/rpsc