SEC Filing Fee Branch Registrant Survey

Proposed SEC Filing Fee Branch Registrant Survey Questions

Generic Survey Example
The following example demonstrates an opinion survey variant. This example is representative of the
brand of questioning intended under the pending Generic Survey approval. This particular generic
survey would be related to filing fees support operations at the SEC.

Thank you for contacting the SEC Filing Fees Help Desk. In order to help us with enhancing the quality of
our service, please consider answering the brief survey questions found below:
1)
o
o
o
o
o
o
o

I am responding to this survey questionnaire as a:
Registrant
Filing Agent
Paralegal
Attorney
Broker/Dealer
Technical Services Provider
Other

2) Please describe your level of access to the EDGAR website:
o
o
o
o
o

I have the CIK and Password information required for access to EDGAR
I don’t have access to EDGAR and will have difficulty obtaining permission
I don’t have access but still in the process of obtaining credentials
I have access but would prefer to call the Fee Account Services number
I was unaware that I could get my information directly from EDGAR

3) When logging into the EDGAR website, what fee-related information do you obtain? Please
check all that apply:
o
o
o
o

Account Balance/Last Deposit
Account Activity
Wire Information
Other (please specify)

4) How would you rate the overall quality of the telephone customer service you just received
from the SEC Filing Fees Branch?
o
o
o
o

Highly Satisfactory
Satisfactory
Unsatisfactory
No Opinion
June 2015

Please Comment:
5) Do you have comments and/or recommendations for improving the quality of service provided
by the SEC Filing Fees Branch?
6) The SEC Filing Fees Branch is currently designing improvements to the SEC.gov website. Have
you accessed/used the SEC.gov website for your information needs?
o
o

Yes
No

7) If your answer to question 6 was ‘Yes’, please comment on whether you found all of the
information you needed.
8) Thank you for your time. Would you like us to contact you about your survey feedback?
o
o

No
Yes

9) If your answer to question 9 was ‘Yes’, please provide your name and phone number.

June 2015