Consumer surveys - Qualitative surveys

SAMPLE
Consumer Financial Stability Surveys
(FR 3053; OMB No. 7100-0323)

Topics covered by the FR 3053 monthly survey may include:
For consumers

ability to notice, comprehend, and use disclosures,

ability to comprehend terms of credit or account agreements,

preferences about the delivery of information (content, format, timing, and method),

perceptions about the usefulness of financial products,

comprehension of particular deliveries of information (electronic and paper media),

abilities to use a particular method of delivery, such as web-based disclosures, and

skills and practices in searching, shopping, and negotiating for credit or other financial
products and services.
For financial institutions and stakeholders

effect of disclosure, marketing, advertising, and sales practices of the mortgage,
consumer credit, and other relevant financial services industries,

effect of disclosure, marketing, advertising, and sales practices of other financial services
or products sold by banks,

terms of credit or account agreements,

influence of the Community Reinvestment Act (Reg BB; CRA) and fair lending
regulations on the financial institution’s involvement in lending and community
development, and

effect of marketing and other industry practices on the availability and price of credit to
consumers of different races, ethnicities, genders, incomes, and geographic locations.