Revision Following TTAB-CBP Recommendation

For Non-U.S. Residents Only

28. Please rate your entry experience at the airport where you entered the U.S.

Check (√) ONE rating for each

Below Don’t

Excellent Good Average average Poor Know

1. Passport Control Personnel

a. Professionalism 5□ 4□ 3□ 2□ 1□ 0□

b. Efficiency 5□ 4□ 3□ 2□ 1□ 0□

c. Friendliness 5□ 4□ 3□ 2□ 1□ 0□

d. Welcoming 5□ 4□ 3□ 2□ 1□ 0□

Minutes:

e. About how long did it take you to clear Passport Control?

f. How would you describe that wait time? Check (√) ONE → 1□ Short 2□ Reasonable 3□ Long

Minutes:

2. Customs baggage clearance

a. About how long did it take you to clear customs baggage clearance?

b. How would you describe that wait time? Check (√) ONE → 1□ Short 2□ Reasonable 3□ Long

Below Don’t

Excellent Good Average average Poor Know

3. How would you rate your U.S. entry experience overall? 5□ 4□ 3□ 2□ 1□ 0□

8/20/15 CBP OMB 0625-0227