Lake Roosevelt National Recreation Area visitor study

Programmatic Clearance Process for NPS-Sponsored Public Surveys

LARO16_SURVEY3-11-2016

Lake Roosevelt National Recreation Area visitor study

OMB: 1024-0224

⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1024-0224 can be found here:

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National Park Service
U.S. Department of the Interior
Social and Economic Sciences Research Center
Washington State University

Lake Roosevelt
National Recreation Area
Visitor Study

OMB Control Number: 1024-0224
Expiration Date

DIRECTIONS

For multiple choice questions, please indicate your response by filling in the bubbles completely with black or blue ink.

United State Department of the Interior
NATIONAL PARK SERVICE
Lake Roosevelt National Recreation Area
1008 Crest Drive
Coulee Dam, WA 99116

Summer 2016
Dear Visitor,
Thank you for participating in this important study. Our goal is to learn about the expectations, opinions,
and interests of visitors to Lake Roosevelt National Recreation Area. This information will assist us in our
efforts to improve park facilities and services that help enhance visit experience.

In this questionnaire, your personal group, sometimes referred to as “your group”, is defined as anyone with whom you
are visiting the park, such as a spouse, family, friends, etc. This does not include the larger organized group that you
might be traveling with, such as a school, church, scout troop, or tour group.

Q1. a) Prior to this visit, how did you and your personal group obtain information about Lake Roosevelt
National Recreation Area (NRA)? Please mark all that apply in column (a).

Did not obtain information prior to this visit

Skip part (a) of this question

b) If you were to visit Lake Roosevelt NRA in the future, how would you and your personal group
prefer to obtain information about the park? Please mark all that apply in column (b).
a) This
visit

b) Future Source of information
visit

Topic area 2- TPLAN11

Chamber of commerce/welcome center

This questionnaire is only being given to a select number of visitors, so your participation is very important. It should only take about 20 minutes after your visit to complete.
We are asking that you complete this questionnaire at the end of your visit. When you are done please
seal and return it by using the in the postage-paid envelope provided. You can drop it in any U.S. mailbox.

Friends/relatives/word of mouth
Inquiry to park via phone, mail, or email
Local businesses (motels, restaurants, outfitters, etc.)

If you have any questions, please contact Matt Strawn, Study Director, Social and Economic Sciences
Research Center, Wilson-Short Hall #133, Washington State University, Pullman, WA 99164-4014, 509335-2350 (phone), [email protected] (email).

Maps/brochures/rack cards
Newspaper/magazine articles
Lake Roosevelt NRA website: www.nps.gov/laro

Thank you very much for your help
Dan Foster
Superintendent

Other websites, please specify:
Previous visits
School class/program
Social media (e.g., Facebook, Twitter, etc.)

PAPERWORK REDUCTION ACT STATEMENT: The Paperwork Reduction Act requires us to tell you
why we are collecting this information, how we will use it, and whether or not you have to respond. This
information will be used by the National Park Service as authorized by 16 U.S.C. 1a-7. We will use this
information to evaluate visitor services cooperatively managed by Lake Roosevelt National Recreation
Area. Your response is voluntary. Your name and contact information have been requested for follow-up
mailing purposes only. When analysis of the questionnaire is completed, all name and address files will
be destroyed and will in no way be connected with the results of this survey. A Federal agency may not
conduct or sponsor, and you are not required to respond to, a collection of information unless it displays
a currently valid OMB Control Number.
BURDEN ESTIMATE: We estimate that it will take about 20 minutes to complete this questionnaire. You
may send comments concerning the burden estimates or any aspect of this information collection to:
Matt Strawn, Study Director, SESRC, [email protected] (email).

Lake Roosevelt NRA social media
Television/radio programs/DVDs
Travel guides/tour books (such as AAA, etc.)

na
na

Other, this visit, please specify:
Other, future visit, please specify:

c) From the sources marked in column (a), did you and your personal group receive the type of
information about the park that you needed?
No
Yes

If NO, what type of park information did your group need that was not
available? Please be specific.

Q2. a) If you and your personal group used the park website (www.nps.gov/laro) prior to or during this
visit, please rate how helpful the website was in planning your visit, by marking one response
below.
Did not use the park website
Not at all helpful

Q5. What were your reasons for visiting Lake Roosevelt NRA on this trip? Please mark all that apply.
Topic area 3- TRIPC1
Visit a National Park Service site

Topic area 2- TPLAN2

Water related recreational activities (fishing, swimming, boating, etc.)
Other recreational activities (hunting, hiking, picnicking, etc.)

Somewhat helpful

Sightsee/take a scenic drive

Moderately helpful

Camp in developed campgrounds

Very helpful

Camp in a primitive setting such as shoreline camping

Extremely helpful

Enjoy solitude/quiet

b) If you rated the park website as “Not at all helpful” or “Somewhat helpful,” what would you
suggest to improve the current website?

Bird watching
Wildlife viewing (other than bird watching)
Educational/learning reason
Visit historic places around the lake area
Other, Please specify:

Q3. a) How did this visit to Lake Roosevelt NRA fit into your personal group’s travel plans?
Please mark only one.
Topic area 2- TPLAN4
Lake Roosevelt NRA was the primary destination
Lake Roosevelt NRA was one of several destinations

Q6. a) In many national park units, the National Park Service uses fire under prescribed weather and
burning conditions to meet specific resource management objectives, such as reduction of nonnative plants, restoration of native vegetation, and removal of unnatural levels of woody or grassy
material that could cause a catastrophic fire. Were you aware of prescribed fire use for these
Topic area 7: Visitor opinion about park managerment
purposes?
Yes

Lake Roosevelt NRA was not a planned destination
b) If Lake Roosevelt NRA was not your primary destination, what was?

Q4. Management of Lake Roosevelt NRA is a cooperative effort from the National Park Service, the
Bureau of Reclamation, the Confederated Tribes of the Colville Indian Reservation, the Spokane
Tribe of Indians, and the Bureau of Indian Affairs. Prior to receiving this questionnaire, were you
aware of the different entities that collaboratively mange this site? Please mark only one.

No
b) If you and your personal group were to visit Lake Roosevelt NRA in the future, would you be
willing to tolerate short periods (up to 2 days) of occasional smoke or reduced visibility and/or
temporarily blackened fields or trees resulting from prescribed burns?
Yes, likely
No, unlikely

Yes, aware of the different groups managing Lake Roosevelt NRA
No, thought Lake Roosevelt NRA was managed by National Park Service only
No, thought Lake Roosevelt NRA was managed by other organizations, not by the
National Park Service
Didn’t know who managed Lake Roosevelt NRA

Not sure
Q7. On this visit, were the signs directing you and your personal group to your destinations at Lake
Roosevelt NRA adequate? Please mark one responce for each.
a) Signs on highways.
Yes
No

Topic area 1- KNOW12

How did you
become aware?

Topic area 6- EVALSER17

Please explain:

Did not use

b) Signs in communities.

Q10. a) In column (a), please rate the importance of the services and facilities listed to your visit from 1-5.

Yes
No

b) Next, Please mark all the visitor services and facilities that you or your personal group used during
this visit to Lake Roosevelt NRA

Please explain:

Did not use

c) Finally, for only those services and facilities that you or your personal group used, please rate their
quality from 1-5
Topic area 6- EVALSER21
Importance:
Quality:
1=Not important
1=Very poor
Used on
2=Somewhat important
2=Poor
this visit
3=Moderately important
3=Average

c) Signs inside the park.
Yes
No

Please explain:

Did not use
Q8. How important is protection of the following to you and your personal group? Please mark one
answer for each attribute, resource, or experience.
Not
Somewhat Moderately
Very
Extremely
Attribute/resource/experience
important important important important important
Clean air (visibility)
Topic area 6: OPMGM14

Clean water
Natural quiet/sounds of nature

4=Very important
5=Extremely important

Services and facilities

4=Good
5=Very good

Access for people with disabilities
Assistance from staff
Visitor Center restrooms
Exhibits

Visitor Center

Scenic views

Boat launches and marinas

Native vegetation
(trees, shrubs, grasses, etc)

Developed campgrounds

Wildlife habitat

Shoreline camping

Night sky viewing
Solitude

Public shorline access

Educational opportunities

Park website

Cultural and historic sites/
buildings

Picnic/day use areas

Q9. a) Were you aware of any fish advisories on your visit to Lake Roosevelt NRA?

Yes

Junior Ranger program

Recreational opportunities
(fishing, boating, etc.)

Yes

Go to Question 10

How did you become
aware of the advisory?

b) How did the advisories affect your visit?

Topic area 1- KNOW9

Park brochure/map
Ranger-led programs
Sales items at Visitor Center
Trails
Concession services (gas, groceries,
mooring, etc.)
Restrooms
Parking areas

Q11. a) On this visit to Lake Roosevelt NRA, did you and your personal group visit the NRA on more than
one day?
Topic area 2- TRIPC11

Yes
No

b) If YES, on how many days did you visit Lake Roosevelt NRA?
Number of days
c) If NO, how many hours did you visit Lake Roosevelt NRA?
Number of hours
Q12. a) On this trip, did you and your personal group stay overnight away from your permanent residence
in the Lake Roosevelt NRA area (within 50 miles)?
Yes

Topic area 2- TRIPC15

No
b) If YES, please list the number of nights you and your personal group stayed?
Number of nights (within 50 miles)
c) In which types of lodging did you and your personal group spend the night(s)? Please mark all
that apply.
Lodge, motel, hotel, cabin, rented condo/home, bed & breakfast, etc.
RV/trailer camping
Tent camping in developed campground
Camping in developed boat-in campground
Shoreline camping
Personal seasonal residence
Residence of friends or relatives
Houseboat
Other, please specify:

HARTLINE
2

Unpaved road

River mileage
from dam

Information

Plum
Point

33mi
53km

ALMIRA

24mi
39km

Boat-in
campsites

Picnic area

Boat fuel

Marina
Hospital
Campground

Tw e n

il e

tyo

mil

Cre e k

Cr e e k

th
Fo

Sa
np

o i l R i ve r

Keller

8mi
13km

Goldsmith

North

WILBUR

9mi
14km

Penix Canyon

D r i ve

39mi
63km

ni
Sce

Co lu m

R oad

10 Kilometers

10 Miles

Cr e e

42mi
68km

Lincoln

R oa

18mi
29km

P e r ce

395

Boyds

Barstow

Orient

Hunters

Pierre
McCoys

21mi
34km

Cr e ek

r ve

Cedonia

22mi
35km

-E n

10mi
16km

A dd

y –G i f f o

16mi
26km

22mi
35km

Cr e e k

H u nt er s

Cre

22mi
35km

25mi
40km

St r a

292

Cre

Cr e e

395

Orin

4mi
6km

Sp o k a

13mi
21km

Spokane Indian Agency
(Bureau of Indian Affairs)

Wellpinit

Porcupine Bay

35mi
56km

To
Sprague

231

Little Falls
Dam

231

Reardan

20mi
32km

Addy

Ford

Waits Lake

10mi
16km

Long Lake
Dam

COLVILLE

Marcus Island Campground

Summer
Island

Giﬀord Campground

DAVENPORT

To
Odessa

SPOKANE INDIAN RESER VATION

O h - R a -P

Fruitland

Detillion

Hunters Campground

St r a

Cre

i ve
le R

29mi
47km

China Bar

Kettle Falls Campground

l
Co l vi

North Gorge

China Bend

125

130

To
Rossland, B.C.

Evans Campground

Evans

120

KETTLE FALLS

Site of Fort Colvile

Cloverleaf

110

Marcus

LAKE
ROOSEVELT
NATIONAL
RECREATION
AREA

AA Encampment

M a ge

re
ka C

Daisy

Gifford

14mi
23km

100

Bradbury
Beach

105

Floating
restroom

e
Ch ew

Daisy

Rice

Inchelium–Giﬀord Ferry
(free)

Fort Spokane
Visitor Center
Bluﬀ Trail
Fort Spokane Trail

Inchelium

Ponderosa

Crystal
Cove

20mi
32km

Enterprise

Barnaby Creek

Enterprise

Haag Cove

French Rocks

Barna by Island

i c B yw a y

Seven Bays

Lake Ellen

Mission Point Trail

Kettle Falls Historical Center
(variable hours)

Napoleon
Bridge

115

LAKE
ROOSEVELT
NATIONAL
RECREATION
AREA
Snag Cove

Pierre
Lake

Kamloops Island

St. Paul’s Mission

Rogers Bar

Elbow
Lake

ion

Columbia

Hawk Creek

Two Rivers

R i ve r

N ez

South
Twin
Lake

North Twin
Lake

ree k R oa d
e C

To
Grand Forks, B.C.

De
Kettle River
Campground
ad
k
m
ree

Nat
Cr e

Wilmont Creek

g
B rid

Johnny George
Mountain
4090ft
1247m

r e st o n

x
Ly n

erm

FOREST

Sh e

er C
re e k

N AT I O N A L

So u t h F o r k B o
u ld

C O LV I L L E

TY R IDGE
O N CI

31mi
50km

OREG

SnowPeak
7103ft
2165m

Sherman Pass
5575ft
1699m

M i l e s-C

RANGE
Columbia Mountain
6782ft
2067m

bi a

Sterling Point

CRESTON

Sce n i c

Jones Bay

Pumpout
station

Hanson Harbor

Keller Ferry

To
Odessa

14mi
23km

Keller Ferry
(free)

10mi
16km

Si l v e

R E S E R V A T I O N

E V E LT
LA K E
Pumpout
station

LAKE
ROOSEVELT
NATIONAL
RECREATION
AREA

M a n i l l a Cr

Boat launch

22mi
35km

174

Sanpoil Campground

Ranger station

Nature Trail

Spring
Canyon
Bunchgrass Prairie

Pumpout
station

Colville Confederated Tribal Museum
Grand
Coulee
Dam
Crescent
Bay Lake
(non-motorized
craft only)

McGinnis
Lake

Buffalo
Lake

eek Ro a d
e Cr
C a ch
13mi
21km

National Recreation
Area Headquarters

Pe t e r D a

COULEE DAM

Elmer
City

16mi
26km

Colville Indian Agency
(Bureau of Indian Affairs)

Owhl Lake

I N D I A N

36mi
58km

i
em

So
u

Road

YON

Lake Roosevelt
National Recreation
Area

GRAND COULEE
ELECTRIC CITY

26mi
42km

le m

(Bureau of Reclamation)

Crescent Bay

STEAMBOAT ROCK
STATE PARK

Nespelem

Republic

Stonerose
Interpretive
Center

Curlew

To
Grand Forks, B.C.

N
L CA

E CITY

155

23mi
37km

N es

155

Grand Coulee Dam
Visitor Arrival Center

Co lu m bi a

To
Omak

C O L V I L L E

To 97

Curlew
Lake

R i ve r

k
ee
Cr

E
N RI
DG

T H O M PSO

IN
KL

Please indicate locations where additional services or P = Additional parking
facilities would help to enhance your visit experience S = Informational/directional signs
by placing the appropriate letter at the location
E = Emergency or safety information
R = Ranger presence

Q13. Using the map below, please indicate locations where additional services or facilities would help to enhance your visit
experience by placing the appropriate letter at the location.

Cr e e k

L IN

LA K

i l R i ve r

Sce n i c D r i v
e
Sa npo

R iv

D r i ve
S ce n i c

R i ve r
Sa n p o

il e

BAN
K

R
w in

B r id

RIVER
N
Red

R iv

K ET TLE
Ninem

AI
R

Y ON

U
GO LD M O
W e l sh

CA N

K ER

M IL

HA R

W il m o

y
C e d o n i a –A

B
LE

RID

M i l e s- Cr e st o n

R i ve r

R i ve

ill

D r i ve

c D
ri

RANGE

Sce n i c

Sce n
i

RY
HUCK LEBER

RIDG

O
M

GO
M IN

K ENTRY
ad

ll e

Cr e e k

er
K e t tle R iv

LT L
AK

EV E

Roa

La k e

il li
l vi

W
Co

ER
R

Cr e e k

b ia

lum
Co

Cr e

Topic area 6-EVALSER7

n io

TA I
N

10
Ke

Q14. How would the above additional parking/facilities, signage, information, or ranger presence enhance
your visit experience? Please be specific.
a) Additional parking or facilities.
Topic area 3- FVIS16

b) Informational/directional signs

Q16. a) As you were planning your trip to Lake Roosevelt NRA, which activities did you and your personal
group expect to include on this visit? Please mark all that apply in column (a).
b) On this visit, in which activities did you and your personal group participate at Lake Roosevelt
NRA? Please mark all that apply in column (b).
Topic area 3- ACT3
a) Expected
b) Activity on
activity
this visit
Attending ranger interpretive programs
Camping

c) Safety or emergency information

Paddling (canoe, or kayak)
Boating (power or sail boats)

d) Informational/directional signs

Enjoying natural quiet
Enjoying native vegetation/scenery
Fishing

Q15. a) On the list below, please mark all the areas at Lake Roosevelt NRA that you and your personal group
visited on this trip. Use the map above to help identify locations visited.
Crescent Bay
Spring Canyon
Keller Ferry

Hiking
Horseback riding
Photography

Topic area 3- INTI5

Picnicking

On the lake in general:

Visiting historic and educational sites

Fort Spokane

From Crescent Bay to Keller Ferry

Porcupine Bay

From Keller Ferry to Fort Spokane

Swimming

Hunters Campground

From Fort Spokane east on the Spokane Arm

Houseboating

Gifford Campground

From Enterprise to Gifford

Viewing wildlife/birds

Kettle Falls Campground

From Gifford to Kettle Falls

Other, please specify below:

St Paul’s Mission

From Kettle Falls to Onion Creek

Kettle River Campground

On the Kettle River

Marcus Island Campground

Star-gazing

c) Which one of the above activities was most important to you and your personal group on this
visit? Please list only one response.

Evans Campground
Other, please specify:
b) At the locations you visited, did you experience any problems that should be addressed by park
management?
Yes, please explain:

d) Were there any activities that you and your personal group had expected to do but were unable
to do?
Yes, which activities:
No

e) If YES, why weren’t you able to do what you wanted to do? Please mark all that apply.
Facilities were unavailable at the time of the visit
Time constraints

Topic area 6- ACT6

Alone
Friends

Other, please specify:

Family and friends

Q17. During this visit to Lake Roosevelt NRA, please indicate how the following elements may have
affected your personal group’s park experience. Please mark one response for each element.
Detracted
from

Availability of ranger interpretive programs
Consumption of alcohol by other visitors

Topic area 1- GR5

Family

Weather conditions

Element

Q19. a) On this visit, what kind of personal group (not guided tour/school/other organized group) were you
with? Please mark one.

No
effect

Added
to

Did not
experience

Topic area 6- EVALSER16

Other, please specify:
c) On this visit, how many people were in your personal group, including yourself?
Number of people

c) How many vehicles did your personal group use to enter Lake Roosevelt NRA?
Number of vehicles

Development along the lake
Noisy visitors
Crowding
Human waste
Litter on the lake and shoreline
(glass, plastic, Styrofoam)
Public access areas to the lake
Ranger presence
Signage for the area

Yourself
Member #2
Member #3
Member #4

Visitors using poor water ethics

Member #5

Guided fishing or hunting group
School/educational group
Other organized group (business, church, scout, etc.)
c) If you were with one of these organized groups, how many people, including yourself, were in this
organized group?

Topic area 1- GR4

Q20. For you and your personal group on this visit, please provide the following. If you do not know the
answer, please leave it blank.
Topic area 1- GR1
a) Current
Number of visits
Number of
b) Zip code
age
(past 12 months) lifetime visits

Visitors using good water ethics

Q18. a) On this visit, were you and your personal group with the following types of organized groups?
Please mark one for each.
Topic area 1- GR6
Organized group type
Yes
No

Topic area 1- GR3

Member #6
Member #7
Q21. a) Does anyone in your personal group have a physical condition that made it difficult to access or
participate in park activities or services?
Yes

Topic area 1- GR2

Number of people

b) If YES, what activities or services did the person(s) have difficulty accessing or participating in?
Please mark all that apply.
Park facilities

Q23. Which category best represents your annual household income? Please mark only one.
Less than $24,999

Topic area 7- ECON1

$25,000-$34,999

Exhibits or audio-visual programs

$35,000-$49,999

Exhibits or audio-visual programs

$50,000-$74,999

Interpretive/educational programs or activities

$75,000-$99,999

Other, please specify:

$100,000-$149,999

c) Because of the physical condition, what specific problems did the person(s) have during this visit
to Lake Roosevelt NRA? Please mark all that apply.
Hearing (difficulty hearing ranger programs, audio-visual exhibits or programs, or reservation
desk staff, even with hearing aid)
Visual (difficulty seeing exhibits, directional signs, visual aids that are part of programs)
Mobility (difficulty accessing facilities, services, or programs, even with walking aid and/or
wheelchair)

$150,000-$199,999
$200,000 or more
Do not wish to answer
Q24. a) What did you and your personal group like most about this visit to Lake Roosevelt NRA?
Topic area 6- EVALSERV24

Other, please describe:
Q22. a) Are you or members of your personal group Hispanic or Latino? Please mark one for each group
member? Please mark yes or no for each group member in section (a).
b) What is the race of each member of your personal group? Please mark one or more for you and
each group member in section (b).
Topic area 1- RACE/ETH1
Hispanic
American
Black or Native Hawaiian
or Latino
Indian or
Asian
African
or other Pacific
White
Yes
Yourself
Member #2

Alaska Native

American

Islander

b) What did you and your personal group like least about this visit to Lake Roosevelt NRA?

Q25. Is there anything else you and your personal group would like to tell us about your visit to Lake
Roosevelt NRA?
Topic area 6- OPMNMT1

Member #3
Member #4
Member #5
Member #6
Member #7

Q26. Overall, how would you and your personal group rate the quality of facilities, services, and
recreational opportunities at Lake Roosevelt NRA during this visit? Please mark only one.
Very poor

Poor

Average

Good

Very good

Topic area 6- EVALSERV1

Thank you for your help!
16

Please seal this questionnaire in the postage-paid envelope provided and
drop it in any U.S. mailbox.

WASHINGTON STATE UNIVERSITY
2580 NE GRIMES WA
Y
PULLMAN WA 99163-9916

POSTAGE WILL BE PAID BY ADDRESSEE

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REPLY MAIL
FIRST-CLASS MAIL PERMIT NO. 1 PULLMAN, WA

WASHINGTON STATE UNIVERSITY
SESRC
— 1801
2580
NE GRIMES WA
Y
3905-1511
PULLMAN WA 99163-9916

POSTAGE WILL BE PAID BY ADDRESSEE

BUSINESS
REPLY MAIL
FIRST-CLASS MAIL PERMIT NO. 1 PULLMAN, WA

SESRC — 1801
3905-1511

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NECESSARY
IF MAILED
IN THE
UNITED STATES

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