Form XXXX Acquisition 360 Survey Questions

Attachment A – “Rate the Agency” Survey
Pre-Award & Debriefing Satisfaction Survey
Your firm submitted an offer for Solicitation No. _____ from procurement office ___________.
Please provide us with your feedback on the acquisition process. Your answers will help us
assess our performance and identify our strengths and weaknesses. The survey should take no
more than 10 minutes to complete. The survey will be issued after any and all debriefings
have been conducted and therefore cannot impact the award decision in any way. The
results from the survey will not be published or made publicly available.
Please submit your response within the next thirty days to: [insert agency contact information
here].
Please rate your level of satisfaction on a scale of 1 to 5, with 5 being “Very Satisfied” and 1
being “Very Dissatisfied”
Very
Satisfied

Requirements Development Process - How satisfied were you:
1. With the agency’s vendor engagement methods
(e.g., RFIs, draft RFP, pre-award conferences) in
5
fostering early communication and exchange
before receipt of proposals?
2. That the exchange offered by any industry day(s)
offered valuable information that improved your
5
understanding of the agency’s requirements?
3. With the agency’s understanding of your firm’s
5
marketplace?
4. With the clarity of the final requirements?
5
Solicitation Phase - How satisfied were you:
5. That the agency kept vendors informed about any
delays in the solicitation process (considering
both the initial release and any subsequent
delays)?
6. That the solicitation included clear proposal
submission instructions that sufficiently guided
offerors or respondents in preparing proposals or
responses to requests for information?
7. That the government chose an appropriate
contract type?
8. That the government chose an appropriate source
selection methodology?

Very
Dissatisfied

4

3

2

1

N/A

4

3

2

1

N/A

4

3

2

1

N/A

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

9. That the agency answered questions regarding the
solicitation in such a way that it helped you to
5
prepare the proposal?
10. With the opportunity to propose unique and
innovative solutions (i.e., the solicitation
5
promoted innovation)?
11. With the clarity of the solicitation’s evaluation
5
criteria?
12. With the amount of time the agency gave to
5
submit a proposal?
13. That the solicitation’s evaluation criteria allowed
for the best selection among competing
5
proposals?
Award Execution and Debriefings- How satisfied were you:
14. With the agency’s resolution of issues/concerns
5
related to the contracting process?
15. With the robustness of the agency’s debriefing
5
(i.e., it allowed you to understand how to improve
on similar efforts in the future)?
16. How satisfied were you with your overall
5
experience on this acquisition?
17. Please provide any additional comments:

18. Are you a small business?
[Insert agency PRA notice here.]

4

3

2

1

N/A

4

3

2

1

N/A

4

3

2

1

N/A

4

3

2

1

N/A

4

3

2

1

N/A

4

3

2

1

N/A

4

3

2

1

4

3

2

1

Yes

No

N/A
N/A

Attachment B – Evaluation of the Contracting Operation

As you recently worked with the _______ procurement office on solicitation #____________ in
making an award, please evaluate your experience.
Please rate your level of satisfaction on a scale of 1 to 5, with 5 being “Very Satisfied” and 1
being “Very Dissatisfied”
Very
Satisfied

Planning - How satisfied were you:
1. With the acquisition milestone schedule?
2. With the procurement office’s ability to keep you
informed of any changes to the acquisition
milestone schedule?
3. With the procurement office’s assistance in the
Acquisition Plan process, which allowed you to
better understand and participate in the
procurement?
4. With the procurement office’s engagement with
industry early in the acquisition process?
Communication - How satisfied were you:
5. With the procurement office’s responsiveness to
your questions (communicating in a clear,
courteous, timely, and professional manner)?
6. With the procurement office’s effectiveness in
resolving any issues or delays encountered during
the acquisition process?
7. With your understanding on how - and to whom –
you should elevate problems for resolution?
8. With early communications describing the roles
and responsibilities of the procurement office and
of your office (program office)?
9. How satisfied were you with the overall
support provided by the procurement office in
the acquisition process?
10. Please provide any additional comments:

Very
Dissatisfied

5

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

11. Were you part of an IPT (Integrated Procurement
Yes
No
Team)?
Reminder: After one year, or completion of performance, work with your Contracting Officer (CO) to evaluate
the contract awardee’s performance in CPARS

Attachment C – Evaluation of the Program Office’s Participation in the Procurement
As you recently worked with ________ program office on solicitation #____________, please
evaluate your experience.
Please rate your level of satisfaction on a scale of 1 to 5, with 5 being “Very Satisfied” and 1
being “Very Dissatisfied”
Very
Satisfied

Planning - How satisfied were you:
1. That the program office conducted meaningful
market research?
2. With the program office’s ability to provide any
necessary documents allowing for the timely
completion of the acquisition package?
3. That the program office allotted adequate time for
a successful procurement?
4. That the program office allotted adequate
resources to allow for a successful procurement?
Communication - How satisfied were you:
5. With the clarity and effectiveness of the program
office’s communication of their needs and time
constraints?
6. With the program office’s responsiveness to your
questions (communicating in a clear, courteous,
timely, and professional manner)?
7. With my understanding on how - and to whom –
you should elevate problems for resolution in the
program office?
8. With the program office’s technical expertise in
evaluating proposals?
9. How satisfied were you with the overall
support provided by the program office in the
acquisition process?
10. Please provide any additional comments:

Very
Dissatisfied

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

5

4

3

2

1

N/A

Reminder: After one year, or completion of performance, work with your Contracting Officer’s Representative
(COR) to evaluate the contract awardee’s performance in CPARS.

For awards made using Government-wide
Acquisition Contracts (GWACs) or GSA Schedules
1. Please rate your overall satisfaction with the
contract vehicle based upon the outcomes you
have experienced so far

Very
Satisfied

5

4

3

2

Very
Dissatisfied

N/A

1

N/A

2. Which of the following criteria played a role in
your selection of this contract vehicle (check all
that apply):

Saves Time
Flexibility
Ease of Use
Familiarity
Vendor Access
Ability to meet small business goals
Ability to meet sustainability goals
Complies with agency policy