Section 155.720 requires that for plan
years beginning before January 1, 2017, the Small Business Health
Options Program (SHOP) must ensure that a QHP issuer notifies a
qualified employee enrolled in a QHP of the effective date of his
or her coverage. For plan years beginning on or after January 1,
2017, the SHOP must ensure that a QHP issuer notifies any enrollee
and new enrollees pursuant to Section 156.285, enrolled in a QHP
through the SHOP of the effective date of coverage. Section 155.735
requires if any enrollee’s coverage through the SHOP is terminated
due to non-payment of premiums or a loss of the enrollee’s or
employer group’s eligibility to participate in the SHOP, the SHOP
must notify the enrollee or the qualified employer of the
termination of such coverage. In the termination of coverage the
SHOP must include the termination date and reason for termination
to the enrollee or qualified employer. To aid in understanding
levels of awareness and customer services needs associated with
SHOP, CMS will engage in collecting primary qualitative and
quantitative research from Exchange target audiences. CMS has
designed three surveys to target different audiences, specifically
agents and brokers, employers, and employees. These surveys are
part of a broader data collection effort designed to support the
program goal to improve customer satisfaction for people and small
businesses that are eligible for coverage through the SHOP. The
brief surveys will provide CMS a rough indication of the types of
outreach and marketing that will be needed to enhance awareness of
and knowledge of SHOP, as well as how to improve the consumer
experience. Cognitive testing was performed with individuals who
would be target participants in the surveys to ensure that question
intent and response options are not confusing or frustrating to
potential participants.
PL:
Pub.L. 111 - 148 1311 Name of Law: Patient Protection and
Affordable Care Act (Affordable Care Act)
PL: Pub.L. 111 - 148 1311 Name of Law:
Patient Protection and Affordable Care Act (Affordable Care
Act)
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.