| Appendix A |
|
Customer Satisfacton Research (1545-1432) |
|
| Page 1 |
|
Consolidated Burden Hours & Cost March 2013 - March 2016 |
|
|
|
|
|
|
|
**Cancelled Study |
Estimated |
Actual |
Estimated |
Actual |
|
|
| CS # |
|
Subject of Study |
Cost |
Cost |
Burden |
Burden |
Difference |
|
|
|
|
|
|
|
|
|
|
| 394 |
|
Virtual Service Delivery Survey |
$200 |
$300 |
21 |
16 |
5 |
|
| 395 |
|
2013 Taxpayer Experience |
$296,000 |
$296,000 |
1,511 |
1,422 |
89 |
|
| 396 |
|
IP PIN Customer Experience Survey |
$40,000 |
$16,781 |
677 |
839 |
-162 |
|
| 397 |
|
Taxpayer Attitude Survey |
$96,630 |
$9,630 |
640 |
705 |
-65 |
|
| 398 |
|
International Non-Filers |
$96,000 |
$98,059 |
325 |
287 |
38 |
|
| 399 |
|
OTC Notices Survey |
$75,000 |
$75,000 |
1,985 |
1,985 |
0 |
|
| 401 |
|
2013 Roper Survey |
$85,000 |
$54,000 |
137 |
135 |
2 |
|
| 413 |
duplicate 419 |
IRS.gov ITA Survey |
$0 |
$0 |
333 |
518 |
-185 |
|
| 415 |
|
TAS LITC Survey |
$128,000 |
$106,149 |
448 |
449 |
-1 |
|
| 416 |
|
CSCO Survey |
$264 |
$689 |
87 |
3 |
84 |
|
| 417 |
|
Forrester Omnibus Survey |
$10,126 |
$10,126 |
25 |
25 |
0 |
|
| 419 |
duplicate 413 |
IRS.gov ITA Survey |
$0 |
$0 |
333 |
518 |
-185 |
|
| 427 |
|
JKLOLS Conjoint Study |
$73,213 |
$73,214 |
1847 |
1842 |
5 |
|
| 440 |
Ongoing |
ERPA Survey |
$0 |
|
55 |
|
55 |
|
| 441 |
|
Stay Exempt |
$4,000 |
$900 |
416 |
170 |
246 |
|
| 442 |
Ongoing |
Virtual Events Sruvey |
$0 |
|
|
|
0 |
|
| 443 |
|
Procurement Contractor |
$16,000 |
$593 |
55 |
87 |
-32 |
|
| 444 |
|
Oversight Board TAS Survey |
$99,283 |
$99,283 |
791 |
709 |
82 |
|
| 445 |
Ongoing |
TEGE Outreach Survey |
$0 |
|
1778 |
|
1778 |
|
| 446 |
|
SBSE Identity Theft |
$19,453 |
$19,453 |
100 |
96 |
4 |
|
| 447 |
Ongoing |
Volunteer Motivation |
$45,000 |
|
625 |
|
625 |
|
| 448 |
|
Online Payment Agreement |
$5,000 |
$500 |
150 |
171 |
-21 |
|
| 449 |
|
2014 Notice Effectiveness Web |
$75,000 |
$30,200 |
569 |
520 |
49 |
|
| 450 |
Standalone Withdrawn 11/14 |
Tipping Pilot Study |
$95,935 |
$0 |
4717 |
0 |
4717 |
|
| 451 |
Ongoing |
Use of Paper Products |
$125,000 |
|
11564 |
|
11564 |
|
| 452 |
Ongoing |
E-file Form 2290 |
$2,500 |
|
100 |
|
100 |
|
| 453 |
Ongoing |
TSO IRS Help Desk |
$50,321 |
|
300 |
|
300 |
|
| 454 |
Withdrawn |
Field Assistance Appointment Service Test |
$560 |
|
570 |
|
570 |
|
| 455 |
Ongoing |
Employment Tax E-file Employee |
$1,700 |
|
100 |
|
100 |
|
| 456 |
Ongoing |
Employment Tax E-file Practitioner |
$1,700 |
|
100 |
|
100 |
|
| 457 |
Ongoing |
Oversight Board TAS Survey |
$99,710 |
|
914 |
|
914 |
|
| 458 |
Ongoing |
Compliance Assurance Program |
$43,372 |
|
20 |
|
20 |
|
| 459 |
Ongoing |
Domestic IC CIC Survey |
$182,378 |
|
880 |
|
880 |
|
| 460 |
Ongoing |
IPPIN Survey |
$45,000 |
|
443 |
|
443 |
|
| 461 |
Ongoing |
Contractor Survey |
$593 |
|
89 |
|
89 |
|
| 462 |
Ongoing |
PGLDS Survey |
$0 |
|
100 |
|
100 |
|
|
|
|
|
|
|
|
|
|
|
|
Totals - Cost and Burden |
$1,812,938 |
$890,877 |
32,805 |
10,497 |
22,308 |
|
|
|
Three-Year Approved Burden Hours |
|
|
|
|
|
50,000 |
|
|
3-Year Burden Minus Estimated Hours |
|
|
|
|
|
17,195 |
|
|
3-Year Burden Minus Actual Hours |
|
|
|
|
|
39,503 |