CS-17-477 Outreach Survey

Outreach Survey Invitation

Outreach Survey Sample

The IRS is committed to delivering quality customer service. You can help in this important mission by completing this survey. This voluntary survey takes less than three minutes to complete and your responses will be anonymous.

The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests. The OMB Control Number for this study is 1545-1432. The time estimated for your participation is 3 minutes. If you have any comments regarding the time estimates associated with this study or suggestions on making this process simpler, please write to the Internal Revenue Service, Special Services Section, SE:W:CAR:MP:T:M:S, Room 6129, 1111 Constitution Ave., NW, Washington, DC  20224.

1. Please indicate your overall satisfaction with the presentation

Select one.

	Very satisfied
	Somewhat satisfied
	Neither satisfied nor dissatisfied
	Somewhat dissatisfied
	Very dissatisfied

2. Please rate the extent to which you agree or disagree with the following statements

Select one per row.

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Not Applicable
The content presented was helpful
The stated learning objectives were met
The program material was accurate
The program material contributed to the achievement of the learning objectives
The content will help me save for retirement
The presenter(s) was effective in delivering the content
The technology used was satisfactory

3. Please rate the extent to which you agree or disagree with the following statement

Select one per row.

	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Not Applicable
The delivery mechanism (e.g. Webinar, Phone Forum) was appropriate for the content presented

4. Was the duration of the presentation:

Select one.

	Too short	(Answer question number 4.1.)
	Just right
	Too long	(Answer question number 4.2.)

4.1 Please explain the reason(s) you felt the presentation was too short.

4.2 Please explain the reason(s) you felt the presentation was too long.

5. How did you hear about this event (check all that apply)?

Select all that apply.

	IRS email
	IRS newsletter
	IRS website
	IRS other
	Non-IRS website
	Professional/Trade organization
	Friend or associate
	Employer
	Media (newspaper, TV, radio, etc.)
	Other	(Answer question number 5.4.)

5.1 You selected "IRS Other", Please specify:

5.2 You selected "Non-IRS Website". Please Specify:

5.3 You selected "Professional/Trade Organization." Please specify:

5.4 You selected "Other." Please specify:

6. Based on your experience at this event, how likely are you to attend future events with IRS speakers?

Select one.

	Very likely
	Somewhat likely
	Somewhat unlikely
	Very unlikely

7. What did you like about this presentation?

8. What would you like to change about this presentation?

9. What additional topics would you like to see addresed at future IRS outreach presentations?

10. Do you have any other suggestions or comments to help us improve future presentations and events?

11. Which of the following describes you (check all that apply)?

Select all that apply.

	Practitioner (attorney, CPA, actuary, enrolled retirement plan agent, third party administrator)
	Retirement plan sponsor (employer)
	Retirement plan participant (employee)
	Individual taxpayer (IRA owner and beneficiary)
	Enrolled agent
	Other	(Answer question number 11.1.)

11.1 You indicated other, please specify: