Information Resource Center Customer Satisfaction Survey
Was the customer service representative polite and professional?
Yes___ No___ If no, please explain._________________
How knowledgeable was the customer service representative on the subject you called about?
Extremely_______________ Moderately _____________ Sufficiently____________
Not at all_____________
Was your experience with customer service at our call center a great deal better than expected, better than expected, about what you expected, worse than expected?
A great deal better ____________ Better than expected ________________
About what you expected _________ Worse than expected ________________
Was the wait time at our call center a great deal better than expected, better than expected, about what you expected, worse than expected?
A great deal better ____________ Better than expected ______________
About what you expected _________ Worse than expected ________________
Do you have any other comments, questions, or concerns?
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | LC Adams |
| File Modified | 0000-00-00 |
| File Created | 2021-01-24 |