1103-0111 CRS Survey SS Part B_083116

1103-0111 CRS Survey SS Part B_083116.doc

CRS Quality of Service Survey

OMB: 1103-0111

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B. Collections of Information Employing Statistical Methods


  1. The potential respondent universe includes all members of State and local elected officials, law enforcement executives, Education Administrators, community leaders, and others who receive CRS services. CRS does not have data on the number of entities within this universe. However, CRS estimates that the potential universe will be 2,000 entities. This number represents the average number of elected, group and customer leaders CRS assisted in the past few years.


  1. Procedure for Collecting Information: The survey will be distributed to all

participant decision makers receiving CRS services. Respondents may elect to submit their survey immediately following the CRS service, return the survey via pre-paid mail or may opt to access the survey via a proposed web-based response system.


  1. Methods to Maximize Response: Respondents may elect to return the survey via

pre-paid mail or may opt to access the survey via a proposed web-based response system.


4. Testing of Procedures: The survey instrument will not be pretested.


  1. Contacts for Statistical Aspects and Data Collection: CRS has consulted with the

approved GSA consulting firm Alliance Corporation: Business and Technology Solutions in the development of CRS' "Quality of Service" survey program and survey instrument.


File Typeapplication/msword
AuthorLynn Murray
Last Modified ByLynn Murray
File Modified2016-08-31
File Created2016-08-31

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