Info Furnishers Rule '16 SS fin

Supporting Statement for Information Collection
Furnisher Rules under the
Fair and Accurate Credit Transactions Act of 2003 and
the Dodd-Frank Act of 2010
16 C.F.R. Part 660 and 12 C.F.R. Part 1022
(OMB Control # 3084-0144)
1. & 2. Necessity for and Use of the Information Collected
The information collection provisions for which the Federal Trade Commission (“FTC”
or “Commission”) seeks renewed OMB clearance implement section 312 of the Fair and
Accurate Credit Transactions Act of 2003 (“FACT Act”), Pub. L. No. 108-159 (2003), and Title
X of the Dodd-Frank Wall Street Reform and Consumer Protection Act (“Dodd-Frank Act”) or
(“DFA”), Pub. L. 111-203, 124 Stat. 1376 (2010).
As described, below, portions of the FACT Act amended the Fair Credit Reporting Act of
1970 (“FCRA”), 15 U.S.C. 1681 et seq., to require the FTC, Office of the Comptroller of the
Currency (Treasury), Board of Governors of the Federal Reserve System, Federal Deposit
Insurance Corporation, Office of Thrift Supervision (Treasury), and National Credit Union
Administration (collectively, “Agencies”) to issue guidelines for use by furnishers regarding the
accuracy and integrity of the information about consumers that they furnish to consumer
reporting agencies (“CRAs”) and to prescribe rules requiring furnishers to establish reasonable
policies and procedures for implementing the guidelines.
The prescribed rules also implement the requirement that the Agencies issue regulations
identifying the circumstances under which a furnisher must reinvestigate disputes about the
accuracy of information contained in a consumer report based on a direct request from a
consumer.
FACT Act Section 312(a) (implemented within 16 C.F.R. 660.3)
Section 312(a) of the FACT Act added section 623(e) to the FCRA, 15 U.S.C. 1681s2(e), to require the Agencies to, in consultation and coordination:
Establish and maintain guidelines for use by furnishers of information to CRAs regarding
the accuracy and integrity of the information relating to consumers that such entities
furnish to CRAs and update such guidelines as often as necessary. In developing the
guidelines, the Agencies should: (1) identify patterns, practices, and specific forms of
activity that can compromise the accuracy and integrity of furnished information;
(2) review the methods (including technological means) used to furnish information to
CRAs; (3) determine whether furnishers maintain and enforce policies to assure the
accuracy and integrity of information furnished to CRAs; and (4) examine the policies

and procedures that furnishers employ to conduct investigations and correct inaccurate
information that has been furnished to CRAs.
Prescribe regulations requiring furnishers to establish reasonable policies and procedures
for implementing the guidelines.
FACT Act Section 312(c) (implemented within 16 C.F.R. 660.4)
Section 312(c) of the FACT Act added section 623(a)(8) to the FCRA, 15 U.S.C. 1681s2(a)(8), to require the Agencies to jointly:
Prescribe regulations that identify the circumstances under which a furnisher must
investigate a dispute concerning the accuracy of information contained in a consumer
report, in response to a direct request from the consumer to whom the report relates. In
prescribing these regulations, the Agencies must weigh: (1) the benefits to consumers
and the costs to furnishers and the credit reporting system; (2) the impact of any
requirements imposed by the rule on the overall accuracy and integrity of consumer
reports; (3) whether permitting consumers to contact furnishers directly to dispute the
accuracy of consumer report information will likely result in the most expeditious
resolution of such disputes; and (4) the potential impact on the credit reporting process if
“credit repair organizations,“ as defined in the Credit Repair Organization Act, are able to
submit notices of dispute directly to furnishers on behalf of consumers.
The information collections in the regulations implementing section 312(c) require each
furnisher to amend their procedures to ensure that disputes received directly from consumers are
handled the same way as disputes received from CRAs. The regulations also require each
furnisher to notify consumers by mail or other means (if authorized by the consumer) within five
business days after making a determination that a dispute is frivolous or irrelevant.
On July 21, 2010, President Obama signed into law the Dodd-Frank Act. The DoddFrank Act substantially changed the federal legal framework for financial services providers.
Among the changes, the Dodd-Frank Act transferred to the CFPB most of the FTC’s rulemaking
authority for the furnisher provisions of the FCRA on July 21, 2011. The Commission, however,
retains rulemaking authority under the FCRA over any motor vehicle dealer described in Section
1029(a) of the Dodd-Frank Act that is predominantly engaged in the sale and servicing of motor
vehicles, the leasing and servicing of motor vehicles, or both.
In addition, the FTC retains its authority to enforce the furnisher provisions of the FCRA
and the FTC and CFPB rules issued under those provisions. Thus, the FTC and CFPB have
overlapping enforcement authority for many entities subject to the CFPB rule and the FTC has
sole enforcement authority for the motor vehicle dealers subject to the FTC rule.

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Under section 660.3 of the FTC’s Information Furnishers Rule1 and section 1022.42 of
the CFPB Rule,2 furnishers must establish and implement reasonable written policies and
procedures regarding the accuracy and integrity of the information relating to consumers that they
furnish to a consumer reporting agency (“CRA”).3 Section 660.4 of the FTC Rule and section
1022.43 of the CFPB Rule require that entities which furnish information about consumers to a
CRA respond to direct disputes from consumers. These provisions also require that a furnisher
notify consumers by mail or other means (if authorized by the consumer) within five business
days after making a determination that a dispute is frivolous or irrelevant (“F/I dispute”).
On December 21, 2011, the CFPB issued its interim final FCRA rule, including the
furnisher provisions (subpart E) of CFPB’s Regulation V.4 Contemporaneous with that issuance,
the CFPB and FTC had each submitted to OMB, and received its approval for, the agencies’
respective burden estimates reflecting their overlapping enforcement jurisdiction, with the FTC
supplementing its estimates for the enforcement authority exclusive to it regarding the class of
motor vehicle dealers noted above. The discussion below continues that analytical framework, as
appropriately updated or otherwise refined for instant purposes.
3.

Consideration of Using Improved Information Technology to Reduce Burden

Consistent with the aims of the Government Paperwork Elimination Act, 44 U.S.C. 3504
note, the Furnisher Regulations permit furnishers latitude in using new technologies to reduce
compliance costs. Indeed, the Agencies attempted to draft the regulations in a flexible,
technology-neutral manner. For example, the regulations do not prevent furnishers from
continuing to use automated, electronic, mechanical, or other technological means to provide
information about consumers to CRAs. In addition, as noted in #2 above, furnishers are
permitted to use means other than postal mail (if authorized by the consumer) to notify
consumers after making a determination that a dispute is frivolous or irrelevant.
4.

Efforts to Identify Duplication/Availability of Similar Information

Apart from DFA’s amendments to the FCRA that enable some overlapping FCRA
jurisdiction between the FTC and the CFPB, the FTC staff has not identified any other federal or
1

16 C.F.R. Part 660.

2

12 C.F.R. Part 1022.

3

The rule defines a “furnisher” as an entity that furnishes information relating to consumers to one or more
CRAs for inclusion in a consumer report, but provides that an entity is not a furnisher when it: Provides
information to a CRA solely to obtain a consumer report for a permissible purpose under the FCRA; is acting
as a CRA as defined in section 603(f) of the FCRA; is an individual consumer to whom the furnished
information pertains; or is a neighbor, friend, or associate of the consumer, or another individual with whom
the consumer is acquainted or who may have knowledge about the consumer's character, general reputation,
personal characteristics, or mode of living in response to a specific request from a CRA.
4

76 Fed. Reg. 79,308 (Dec. 21, 2011).

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state statutes, rules, or policies that duplicate, overlap, or conflict with these regulations. Section
625(b)(1)(F) of the FCRA preempts states from enacting any law concerning furnisher
obligations included in section 623 of the FCRA, including the requirements contained in the
instant regulations.
5.

Efforts to Minimize Burdens on Small Businesses

The collection applies to any entity, other than an individual consumer, that furnishes
information relating to consumers to one or more CRAs, regardless of size. The standards in the
regulations are flexible and designed to take into account a covered entity’s size and
sophistication to minimize burdens on small businesses.
6.

Consequences of Conducting Collection Less Frequently

The burden associated with this rulemaking is in part attributable to the written policies
and procedures that a respondent must establish to implement the guidelines. Once they are
developed, these policies and procedures will only need to be adjusted if they become ineffective.
The burden associated with this rulemaking is also in part attributable to the requirement that a
furnisher must investigate disputes received directly from consumers and notify consumers after
making a determination that a dispute is frivolous or irrelevant. Furnishers will only need to
amend their procedures once to ensure that disputes received directly from consumers are
handled the same way as complaints from CRAs, and will need to notify consumers after making
a determination that a dispute is frivolous or irrelevant only when such a determination is made.
7.

Circumstances Requiring Disclosures Inconsistent with Guidelines

The collection of information in the regulations is consistent with all applicable
guidelines contained in 5 C.F.R. 1320.5(d)(2).
8.

Consultation Outside the Agency

The Agencies sought public comment on the originating rulemaking, factoring them into
consideration for the final rule.5 In addition, in response to OMB filed comments on the
associated notice of proposed rulemaking, the Agencies described in the final rule preamble how
they maximized the practical utility of the rule’s information collection requirements and
minimized associated PRA burden. More recently, the Commission sought public comment on
the information collection requirements associated with the Information Furnishers Rule and the
FTC’s shared enforcement with the CFPB of the furnisher provisions in subpart E of the CFPB’s
Regulation V. 81 Fed. Reg. 8959 (Feb. 23, 2016). No relevant comments were received.

5

See 74 Fed. Reg. 31,484, 31,502 (July 1, 2009).

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Pursuant to the OMB regulations, 5 C.F.R. Part 1320, that implement the PRA, 44 U.S.C.
3501 et seq., the Commission is providing this second opportunity for public comment while
seeking OMB approval to renew the pre-existing clearance for those information collection
requirements.
9.

Payments/Gifts to Respondents
Not applicable.

10. & 11.

Assurances of Confidentiality/Matters of a Sensitive Nature

No assurance of confidentiality is necessary because the regulations do not require
furnishers to register or file any documents with the Agencies. Moreover, the regulations do not
contain recordkeeping requirements.
12.

Estimated Hours Burden

The FTC’s currently cleared burden totals, post-adjustment for the effects of the Dodd
Frank Act, are 10,607 hours with $453,297 in associated labor costs. Estimated capital/nonlabor costs remain listed as $0 because FTC staff had reiterated its belief that the Rule imposes
negligible capital or other non-labor costs, as the affected entities are already likely to have the
necessary supplies and/or equipment (e.g., offices and computers) for the information collections
within the Rule.
Using the currently cleared estimates (post-adjustment for the effects of the Dodd-Frank
Act) of the number of applicable motor vehicle dealers and their assumed recurring disclosure
burdens, the FTC proposes the following:
Estimated number of respondents: 3,9866

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Given the broad scope of furnishers, it is difficult to determine precisely the number of them that are subject
to the FTC’s jurisdiction. Nonetheless, FTC staff estimated that the regulations affect approximately 6,133
such furnishers. See 74 FR 31484, 31505 n. 56 (July 1, 2009 FTC and Federal financial agencies final rules).
It is equally difficult to determine precisely the number of motor vehicle dealers that furnish to a CRA
information related to consumers for inclusion in a consumer report. For purposes of estimating its motor
vehicle dealer furnisher carve-out, the FTC has assumed that 30% of the 6,133 furnishers, or 1,840 furnishers,
constitute the number of motor vehicle dealers over which the FTC retains exclusive jurisdiction under the
Dodd-Frank Act. To derive this 30% estimate, FTC staff divided an estimated number of car dealers -- 55,417
(based on industry data for the number of franchise/new car and independent/used car dealers) by 199,500
(FTC staff’s PRA estimate of the number of entities that extend credit to consumers subject to FTC jurisdiction
under the FCRA, pre-Dodd-Frank, for the Risk-Based Pricing regulations, as detailed at 75 FR 2724, 2748 n.18
(Jan. 15, 2010)). This came out to 28%. Staff increased this amount to 30% to account for other motor vehicle
dealer types (motorbikes, boats, other recreational) also covered within the definition of “motor vehicle dealer”
under section 1029(a) of the Dodd-Frank Act. The resulting apportionment for motor vehicle dealers was
subtracted from the base figure (6,133) to determine the net amount (4,293) subject to a 50:50 apportionment

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Section 660.3 of FTC Rule/Section 1022.42 of CFPB Rule:
A.

Burden Hours

Yearly recurring burden of 2 hours for training7 to help ensure continued compliance
regarding written policies and procedures for the accuracy and integrity of the information
furnished to a CRA about consumers.
3,986 respondents x 2 hours for training = 7,972 hours
B.

Labor Costs

Labor costs are derived by applying appropriate estimated hourly cost figures to the
burden hours described above. The FTC assumes that respondents will use managerial and/or
professional technical personnel to train company employees in order to foster continued
compliance with the information collection requirements in the Information Furnishers Rule and
the furnisher provisions of Regulation V.
7,972 hours x $53.698 = $428,017
Section 660.4 of FTC Rule/Section 1022.43 of CFPB Rule:
A.

Burden Hours

No recurring burden other than that necessary to prepare and distribute F/I notices
(estimate: 14 minutes per notice9).
1.

21,720 F/I disputes (estimated number received by furnishers under the
FTC’s jurisdiction10)

2.

“Carve-out” to FTC: assumed 4%11

(approximately 2,146 each) between the FTC and CFPB. Thus, 1,840 motor vehicle dealers + 2,146 other
entities = 3,986 respondents for the FTC’s burden calculations.
7

74 Fed. Reg. at 31,505.

8

This is an increase from the labor cost estimate in the February 23, 2016 Federal Register Notice, attributable
to an intervening annual release from the Bureau of Labor Statistics. Within it, the mean hourly wage for
“Training and development managers” rose from the previously shown amount of $53.38 to $53.69. See
http://www.bls.gov/news.release/ocwage.t01.htm “Occupational Employment and Wages–May 2015,” Bureau
of Labor Statistics, U.S. Department of Labor, released March 30, 2016, Table 1 (“National employment and
wage data from the Occupational Employment Statistics survey by occupation, May 2015”) (hereinafter, “BLS
Table 1”).
9

74 Fed. Reg. at 31,505.

10

Id. at 31,506 n. 58.

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= 869 F/I disputes
3.

B.

21,720 F&I disputes - 869 “carve-out” = 20,851 respondents for CFPBFTC split
a.

Divided by 2 = 10,425 F/I disputes, co-jurisdiction estimate

b.

CFPB: 10,425 F/I disputes

c.

FTC: 869 “carve-out” + 10,425 additional F/I disputes = 11,294
F/I disputes

d.

FTC: 11,294 F/I disputes x 14 minutes each = 2,635 hours

Labor Costs

Labor costs are derived by applying appropriate estimated hourly cost figures to the
burden hours described above. The FTC assumes that respondents will use skilled administrative
support personnel to provide the required F/I dispute notices to consumers.
2,635 hours x $22.8212 = $60,131
Thus, total estimated burden under the above-noted regulatory sections is 10,607 hours
and $488,148 in associated labor costs.
13.

Estimated Capital and Other Non-Labor Costs

The FTC staff believes that the regulations impose negligible capital or other non-labor
costs, as the affected entities are already likely to have the necessary supplies and/or equipment
(e.g., offices and computers) for the information collections described herein.

11

FTC staff believes that 4% is a reasonable estimate based on recent data. See “Key Dimensions and
Processes in the U.S. Credit Reporting System: A review of how the nation’s largest credit bureaus handle
consumer data,” December 2012, pp. 14, 29, 31, 34. The CFPB report noted that almost 40% of all consumer
disputes at the nationwide CRAs, on average, can be linked to collections. It stated that collection trade lines
generate significantly higher numbers of consumer disputes than other types of trade lines – specifically, four
times higher than auto. These figures seem to suggest that almost 10% of all consumer disputes at the
nationwide CRAs, on average, can be linked to auto. When the FTC issued its final Rule, FTC staff estimated
that 40% of direct disputes would result in the sending of F/I dispute notices. See 74 Fed. Reg. 31,506 n.58.
The FTC’s estimate of 4% is based on taking forty percent of the 10% of all consumer disputes at the
nationwide CRAs, on average, linked to auto loans.
12

This, too, is an increase from the labor cost estimate in the February 23, 2016 Federal Register Notice,
attributable to an averaging of updated Bureau of Labor Statistics mean hourly wages for potentially analogous
employee types: first-line supervisors of office and administrative support workers ($27.01); accounting and
auditing clerks ($18.74); brokerage clerks ($24.83); eligibility interviewers, government programs ($20.69).
See BLS Table 1. This averages out to $22.82 per hour, rounded.

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14.

Estimated Cost to the Federal Government

FTC staff estimates that a representative year’s cost to the FTC of administering the
regulations requirements during the 3-year clearance period sought will be approximately
$17,170. This represents one-tenth of an attorney work year, and includes employee benefits.
15.

Program Changes or Adjustments

There are no program changes. The only adjustments to the most recently cleared
estimates reflect updates to estimated labor costs informed by newer Bureau of Labor Statistics
data. Remaining estimates are unchanged from the last clearance.
16.

Publishing Results of the Collection of Information
There are no plans to publish any information for statistical use.

17.

Display of Expiration Date for OMB Approval
Not applicable.

18.

Exceptions to the Certifications for PRA Submissions
Not applicable.

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