Form PC2162 Website Customer Service Satisfaction Survey

VRS Applicant Feedback Surveys

PC2162 - Website Customer Service Satisfaction Survey

Generic Clearance for Peace Corps Website Customer Service Satisfaction Survey (iPerceptions website intercept survey)

OMB: 0420-0545

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Peace Corps Website Customer Service Satisfaction Survey

(iPerceptions website intercept survey questions)



Basic Questionnaire:

Welcome Page

Welcome to the Peace Corps visitor satisfaction survey.

This survey will only take a few minutes to complete.





Reporting Text: Overall Experience

Single-select with score, horizontal display

Q1 Based on today's visit, how would you rate your overall experience on the website? (ID-1)

Text

Very bad
Reporting Text: Very bad

Bad
Reporting Text: Bad

Fair
Reporting Text: Fair

Good
Reporting Text: Good

Very good
Reporting Text: Very good

Outstanding
Reporting Text: Outstanding

Score

0

1

2

3

4

5

6

7

8

9

10



Reporting Text: Task Completion

Single-select, # of column = 1

Q2 Were you able to accomplish everything you wanted to do on the site today? (ID-3)

1. Yes
Reporting Text: Yes

2. No
Reporting Text: No



Reporting Text: Task Completion

Single-select, # of column = 1

Q3 Was the content presented to you easy to read and understand? (ID-111)

1. Yes
Reporting Text: Yes

2. No
Reporting Text: No



Reporting Text: Return

Single-select with score, horizontal display

Q4 How likely are you to return to this website? (ID-22654)

Text

Not at all likely
Reporting Text: 0-Not at all likely

1
Reporting Text: 1

2
Reporting Text: 2

3
Reporting Text: 3

4
Reporting Text: 4

5
Reporting Text: 5

6
Reporting Text: 6

7
Reporting Text: 7

8
Reporting Text: 8

9
Reporting Text: 9

Extremely likely
Reporting Text: 10-Extremely likely

Score

0

1

2

3

4

5

6

7

8

9

10




Reporting Text: Referral

Single-select with score, horizontal display

Q5 How likely are you to recommend this website to someone else? (ID-9743)

Text

Not at all likely
Reporting Text: 0-Not at all likely

1
Reporting Text: 1

2
Reporting Text: 2

3
Reporting Text: 3

4
Reporting Text: 4

5
Reporting Text: 5

6
Reporting Text: 6

7
Reporting Text: 7

8
Reporting Text: 8

9
Reporting Text: 9

Extremely likely
Reporting Text: 10-Extremely likely

Score

0

1

2

3

4

5

6

7

8

9

10



Reporting Text: Primary purpose of visit

Single-select, # of column = 1

Q6 What is the primary purpose of your visit? (ID-2)

1. Find volunteer opportunities
Reporting Text: Career

2. Learn about the Peace Corps
Reporting Text: Learn about agency

3. Learn about a specific topic
Reporting Text: Specific topic

4. Contact or ask a question about the site
Reporting Text: Contact

5. Use site tool
Reporting Text: Use site tool

6. Other
Reporting Text: Other
POV Category: Other



Thank you Page

Thank you for participating in this Peace Corps web survey.



Public reporting burden for this collection of information is estimated to average 1 minute. This estimate includes the time for reviewing instructions and completing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number.

OMB control no.: 0420-0545

Expiration date: 09/30/2017



File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorRottler, Christopher
File Modified0000-00-00
File Created2021-01-23

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