Evaluation of User Satisfaction with NAL Internet Sites (State, Local, or Tribal Government)

Strategic Programs Branch Website User Survey
A. Introduction

The National Agricultural Library (NAL) is conducting a survey of website users. The information
gathered by this survey will help us with content development and website design. This survey
consists of 12 questions. It will take 3-5 minutes to complete. Thank you for your time.
NOTE: Public reporting burden for this collection of information is estimated to average 3-5
minutes per response, including the time for reviewing instructions, searching existing data
sources, gathering and maintaining the data needed, and completing and reviewing the
collection of information. An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a currently valid OMB control
number. Send comments regarding this burden estimate or any other aspect of this collection
of information, including suggestions for reducing this burden, to: NAL, Information Products
Division, 10301 Baltimore Ave., Beltsville, MD 20705-2351, ATTN: PRA (0518-0040) Ricardo
Romero. Do not return the completed form to this address.

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Strategic Programs Branch Website User Survey
B. Tell us about you!

1. What best describes you?
Administrative assistant or program support personnel
Administrator or program manager
Business owner
Dietitian or nutrition professional
Farmer or rancher
Health care provider
Lawyer
Librarian or information specialist
Parent, guardian, or caregiver
Policy maker or legislator
Programmer or computer specialist
Researcher, scientist, or analyst
Student
Teacher
Veterinarian
Writer or reporter
Other (please specify):

2. What is your affiliation?
No affiliation, private individual
Educational Institution: K-12
Educational Institution: College or university
Association or non-profit organization
For-profit organization or business
International organization
Media
US Government: White House or Congress
US Government: USDA
US Government: Other Federal agency
US Government: State agency
US Government: Local agency
US Government: Tribal agency
Non-US Government
Other (please specify):

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Strategic Programs Branch Website User Survey
C. Website Questions

3. Overall, how well does our website meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well

4. How visually appealing is our website?
Extremely appealing
Very appealing
Somewhat appealing
Not so appealing
Not at all appealing

5. How satisfied are you with the look and feel of our website?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not at all satisfied

6. How easy was it to use our website?
Extremely easy
Very easy
Somewhat easy
Not so easy
Not at all easy

7. When looking for information on our website, you …
Searched using the search box
Browsed using menus, tabs, links, etc.
Both browsed and searched
Neither - I followed a direct link to the content

8. How easy was it to find what you were looking for on our website?
Extremely easy
Very easy
Somewhat easy
Not so easy
Not at all easy

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Strategic Programs Branch Website User Survey
9. How well does our information meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well

10. How would you rate the quality of the information on our website?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality

11. How likely are you to recommend our website to your colleagues, friends, or family?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely

12. Do you have any other comments about how we can improve our website?

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