CMS-10338 External Final Decision Model Notice

Model Notice of Final External Review Decision – Revised June 22, 2011

Date of Notice
Name of Plan
Address

Telephone/Fax
Website/Email Address

This document contains important information that you should retain for your records.
This document serves as notice of a final external review decision. We have
[upheld/overturned/modified] the denial of your request for the provision of, or payment for, a
health care service or course of treatment.
Historical Case Details:
ID Number:

Patient Name:
Address: (street, county, state, zip)
Claim #:

Date of Service:

Provider:
Reason for Denial (in whole or in part):
Amt.
Charged

Allowed
Amt.

Other
Insurance

Deductible Co-pay

Coinsurance Other Amts. Amt. Paid
Not Covered

YTD Credit toward Deductible:

YTD Credit toward Out-of-Pocket Maximum:

Description of Service:

Denial Codes:

[If denial is not related to a specific claim, only name and ID number need to be included in the
box. The reason for the denial would need to be clear in the narrative below.]
Background Information: Describe facts of the case including type of appeal, date appeal
filed, date appeal was received by IRO and date IRO decision was made.
Final External Review Decision: State decision. List all documents and statements that were
reviewed to make this final external review decision.
Findings: Discuss the principal reason or reasons for IRO decision, including the rationale and
any evidence-based standards or coverage provisions that were relied on in making this
decision.

OMB Control Number 0938-1099

Model Notice of Final External Review Decision – Revised June 22, 2011

Important Information about Your Appeal Rights

What if I need help understanding this decision?
Contact us [insert IRO contact information] if you need assistance understanding this notice.
What happens now? If we have overturned the denial, your plan or health insurance issuer will
now provide service or payment.
If we have upheld the denial, there is no further review available under the appeals process.
However, you may have other remedies available under State or Federal law, such as filing a
lawsuit.
Other resources to help you: For questions about your appeal rights, this notice, or for
assistance, you can contact [if coverage is group health plan coverage, insert: the Employee Benefits

Security Administration at 1-866-444-EBSA (3272)] [and/or] [if coverage is insured, insert State
Department of Insurance contact information]. [Insert, if applicable in your state: Additionally, you can
contact your consumer assistance program at [insert contact information].]