Vocational Rehabilitation & Employment (VRE) Enrollment Survey

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Vocational Rehabilitation and
Employment Enrollment
Satisfaction

MARKING INSTRUCTIONS
Please fill the response oval completely
and print clearly.

USE BLACK OR BLUE INK
(NO RED) to complete the survey.

CORRECT:

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INCORRECT:

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5

OMB Control No. 2900-0782

Throughout the questionnaire, you may be asked to skip certain questions that may not apply to you.

Benefit Information
1.

How did you FIRST learn about the VR&E benefit programs? (MARK ONLY ONE)
IF YOU ARE UNSURE, PLEASE INDICATE THE FIRST WAY YOU REMEMBER LEARNING ABOUT THE VR&E BENEFIT PROGRAMS.

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Veterans Service Organizations (e.g., Amer. Legion, DAV,
VFW, PVA, MOPH, etc.) (Please specify): _______
Other Veterans/Servicemembers
Friends or family
Other (Please specify): ________________________________
Don’t know or not sure

What method(s) do you MOST FREQUENTLY use to obtain general information about VA’s Vocational Rehabilitation and
Employment (VR&E) benefits or services? (MARK ALL THAT APPLY)

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Online (e.g., eBenefits.va.gov, VA website, etc.)
Mail (from VA)
In person with a VA representative (e.g., VA medical center,
VA Vet Center, Regional Office, TAP/DTAP briefing, etc.)
In person on a campus (VetSuccess on campus)
In person on a military installation (Integrated Disability
Examination System)

Online (e.g., eBenefits.va.gov, VA website, etc.)
Phone
Mail
E-mail
In person with a VA representative (e.g., VA medical center,
VA Vet Center, Regional Office, TAP/DTAP briefing, etc.)
In person on a campus (VetSuccess on Campus)
In person on a military installation (Integrated Disability
Examination System)

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Veterans Service Organizations (e.g., Amer. Legion, DAV,
VFW, PVA, MOPH, etc.) (Please specify): ___________________
Department of Labor (Disabled Veterans’ Outreach Program)
Friends or family
Other Veterans/Servicemembers
School
Other (Please specify): ______________________________________
Don’t know or not sure
None of the above

How did you receive information about the application process for your most recent Vocational Rehabilitation and
Employment benefit application? (MARK ALL THAT APPLY)
Transition Assistance Program
Veterans Service Organizations (e.g., Amer. Legion, DAV,
Phone
VFW, PVA, MOPH, etc.) (Please specify): ___________________
Mail
Department of Labor (Disabled Veterans’ Outreach Program)
E-mail
Other (Please specify): ______________________________________
In person with a VA representative (e.g., VA medical center,
Don’t know or not sure
VA Vet Center, Regional Office, etc.)
Did not receive information about application process
In person on a campus (VetSuccess on Campus)
In person on a military installation (Integrated Disability
Examination System)

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© 2016 J.D. Power and Associates. All Rights Reserved.

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Benefit Information (Continued)
4.

How did you apply for the Vocational Rehabilitation and Employment benefits? (MARK ONLY ONE)
IF YOU ARE UNSURE, PLEASE INDICATE THE FIRST WAY YOU REMEMBER LEARNING ABOUT THE VR&E BENEFIT PROGRAMS.

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Veterans Service Organizations (e.g., Amer. Legion, DAV,
VFW, PVA, MOPH, etc.) (Please specify): ___________________
Other (Please specify): ______________________________________
Don’t know or not sure
Did not receive information about application process

How frequently would you like to receive communications (e.g., e-mails, letters, newsletters, etc.) from VA about VR&E benefits or services?

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(MARK ONLY ONE)

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VetSuccess on Campus
Mail
E-mail
Online (e.g., eBenefits.va.gov, VA website, etc.)
In person with a VA representative (e.g., VA medical center,
VA Vet Center, Regional Office, etc.)

Weekly
Monthly

Quarterly (every 3 months)
Semi-annually (twice per year)

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Annually (once per year)
Never

Don’t know or not sure

How would you like to receive information from VA about applying for VR&E benefits or services? (MARK ALL THAT APPLY)
Phone
Mail from VA
E-mail from VA
Online (e.g., eBenefits.va.gov, VA website, etc.)
In person with a VA representative (e.g., VA medical center,
VA Vet Center, Regional Office, etc.)
In person on a campus (VetSuccess on Campus)

In person at a military installation (Integrated Disability
Examination System)
Veterans Service Organizations (e.g., Amer. Legion, DAV,
VFW, PVA, MOPH, etc.) (Please specify): ___________________
Other (Please specify): ______________________________________
Don’t know or not sure

The following question asks you to rate various aspects of your experience with Vocational Rehabilitation and Employment, using a
scale of 1 to 10 where 1 is Unacceptable, 10 is Outstanding, and 5 is Average.
7.

When thinking about your most frequently used methods of communication, please rate your experience in
obtaining information about your VR&E benefit application on the following items: (MARK ONLY ONE PER ROW)
Unacceptable

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1

a.
b.
c.
d.
e.
f.

Ease of accessing information
Availability of information
Clarity of information
Usefulness of information
Frequency of information provided by VA
Overall rating of information

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Average

£
£
£
£
£
£
3

¢
¢
¢
¢
¢
¢
4

∞
∞
∞
∞
∞
∞
5

Outstanding

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§
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§
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6

¶
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7

•
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•
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•
•
8

ª
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9

‚
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10

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N/A
NA

NA

NA
NA
NA

Benefit Eligibility and Application
8.

9.

What is the primary reason you applied/will apply for the VR&E program? (MARK ONLY ONE)

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Obtain employment
Further my education

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Receive training
Improve job skills

Other (Please specify): ________________

Thinking about your most recent VR&E benefit application, what method did you use to apply for your benefit? (MARK ONLY ONE)
Online (e.g., eBenefits, Veterans Online Application, etc.)
Other (Please specify): _______________________________________
Mail
Do not remember filling out an application (SKIP TO Q23)
In person with a VA representative (e.g., VA medical center,
Don't know or not sure
VA Vet Center, Regional Office, etc.)
In person at a Veterans Service Organization (e.g., Amer.
Legion, DAV, VFW, PVA, MOPH, etc.)

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10.

Did you receive a notification confirming the receipt of your application with information about your initial meeting with your
counselor? (MARK ONLY ONE)

11.

Thinking about the notification, was it clear and easy to understand? (MARK ONLY ONE)

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Yes

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Not at all clear
Somewhat clear

No (SKIP TO Q12)

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Don’t know or not sure (SKIP TO Q12)

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Completely clear
Don’t know or not sure

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Benefit Eligibility and Application (Continued)
12.

Were you updated on the status of your VR&E benefit application without having to ask? (MARK ONLY ONE)

13.

During the application process, did you have to provide the same information or documentation more than once? (MARK ONLY ONE)

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15.

16.
17.

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Yes

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No

Don’t know or not sure

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Yes
No (SKIP TO Q16)
Don’t know or not sure (SKIP TO Q16)
How many times did you have to provide the same
information/documentation?
# of Times

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Don’t know or not sure

What information/documentation did you have to provide more than once? (MARK ALL THAT APPLY)

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Discharge papers (DD214)
Private medical records
Other (Please specify): _______________
Documentation of education/training
Resume
Don’t know or not sure
completed
Transcripts/training information
During your initial evaluation appointment, did the counselor have you participate in any testing? (MARK ONLY ONE)
Yes
No (SKIP TO Q18)
Don’t know or not sure (SKIP TO Q18)
Did the counselor explain the following...? (MARK ALL THAT APPLY)

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Purpose of the test
Results of the test

Test results impact on future vocation
Next steps in the process

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None of the above
Don’t know or not sure

18.

How many appointments did you have with a counselor
before an entitlement decision was made?

19.

Did you have the same counselor throughout your entire experience with VR&E? (MARK ONLY ONE)
Yes
No
Don’t know or not sure
Not applicable
Did your counselor provide you with information about eBenefits or the Veterans Employment Center in eBenefits? (MARK ONLY ONE)
Yes
No
Don’t know or not sure
Did you register for eBenefits or the Veterans Employment Center in eBenefits? (MARK ONLY ONE)
Yes (SKIP TO Q23)
No
Don’t know or not sure
Why didn’t you register for eBenefits or the Veterans Employment Center in eBenefits? (MARK ALL THAT APPLY)
Not aware of eBenefits/Veterans Employment Center
Other (Please specify): ________________
Opted not to use eBenefits/Veterans Employment Center
Don’t know or not sure
PLEASE ANSWER Q23-Q26 IF YOU STARTED THE REHABILITATION PROGRAM/PLAN SELECTION AND WERE FOUND ENTITLED. OTHERWISE, PLEASE SKIP TO Q27.

20.
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25.

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Don’t know or not sure

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Did your rehabilitation plan include your original vocational training choice? (MARK ONLY ONE)

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Yes (SKIP TO Q25)
No
Don’t know or not sure
Why didn’t your final rehabilitation plan include your original vocational training option? (MARK ALL THAT APPLY)

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Lack of employment opportunities in
Another vocational option suited my
Don’t know or not sure
my area
needs better
Medical reasons
Other (Please specify): ________________
From the time you signed your rehabilitation plan, how long did it take before you started your program of vocational
rehabilitation? (MARK ONLY ONE)

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# of Appointments

Less than one month

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1-3 months

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4-6 months

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More than 6 months

Don’t know or not sure

The following questions ask you to rate various aspects of your experience with Vocational Rehabilitation and Employment,
using a scale of 1 to 10 where 1 is Unacceptable, 10 is Outstanding, and 5 is Average.
Unacceptable
Average
Outstanding
Please rate your experience with the VR&E benefit application
1
2
3
4
5
6
7
8
9
10
N/A
process on the following items: (MARK ONLY ONE PER ROW)
a.
b.
c.
d.

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Ease of completing the application
Timeliness of eligibility/entitlement notification
Flexibility of application methods
Overall rating of application process

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£
£
£
£

¢
¢
¢
¢

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NA
NA
NA

© 2016 J.D. Power and Associates. All Rights Reserved. 5

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Benefit Eligibility and Application (Continued)
27.

Using the same 1 to 10 scale where 1 is Unacceptable, 10 is Outstanding, and 5 is Average, please rate your experience with
Vocational Rehabilitation and Employment counselors during the initial evaluation of your benefit application on the following items:
(MARK ONLY ONE PER ROW)

Unacceptable
1

a.
b.
c.
d.
e.
f.

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Promptness of scheduling appointments or returning calls
Courtesy of the counselor
Knowledge of the counselor
Counselor’s concern for your needs
Timeliness of completing your initial evaluation
Overall counselor experience

2

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Average
3

£
£
£
£
£
£

4

¢
¢
¢
¢
¢
¢

5

∞
∞
∞
∞
∞
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Outstanding
6

§
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§
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7

¶
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8

•
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•

9

ª
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10

‚
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N/A

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NA
NA
NA
NA
NA

28.

Why did you give your overall experience with your counselor that rating?
__________________________________________________________________________________________________________

29.

If you were previously found not to be entitled to VR&E benefits, why were you found not entitled? (MARK ALL THAT APPLY)

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Did not meet eligibility requirements
Found suitable employment
Exceeded 12-year eligibility period
Disability rate less than 20%
No remaining entitlement—used 48 months

Enrolled in GI Bill Program
Other (Please specify): _____________________________________
Don't know or not sure
Not applicable

Benefit Entitlement
AS A REMINDER, YOUR RESPONSES WILL BE KEPT COMPLETELY CONFIDENTIAL AND WILL NOT AFFECT ANY CURRENT OR FUTURE BENEFITS YOU MAY RECEIVE.
The following question asks you to rate various aspects of your experience with Vocational Rehabilitation and Employment
using a scale of 1 to 10 where 1 is Unacceptable, 10 is Outstanding, and 5 is Average.

(MARK ONLY ONE)

30.

Please rate your Vocational Rehabilitation and Employment
Unacceptable
benefit on the following items: (MARK ONLY ONE PER ROW)
1
2
a. Amount of benefits received
b. Effectiveness of benefit/service in preparing and obtaining suitable employment
c. Timeliness of receiving benefit payment
d. Overall rating of benefit payment

¡
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Average

£
£
£
£
3

¢
¢
¢
¢
4

∞
∞
∞
∞
5

Outstanding

§
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§
§
6

¶
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¶
7

•
•
•
•
8

ª
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ª
ª
9

‚ =
‚ =
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10

N/A
NA
NA

NA

Overall Application Experience
31.

Thinking about ALL aspects of your experience applying for Vocational Rehabilitation and Employment benefits, please rate
VA Vocational Rehabilitation and Employment overall, using a scale of 1 to 10 where 1 is Unacceptable, 10 is Outstanding,
and 5 is Average.
(MARK ONLY ONE)
Unacceptable
Average
Outstanding
1

2

3

4

5

6

7

8

9

10

¡ ™ £ ¢ ∞ § ¶ • ª ‚
Overall Experience with VA
32.

Taking into consideration all of the non-medical benefits (e.g., education, compensation, pension, home loan guaranty,
vocational rehabilitation and employment, insurance, etc.) you have applied for or currently receive, please rate your
experience with VA overall, using a scale of 1 to 10 where 1 is Unacceptable, 10 is Outstanding, and 5 is Average.
Unacceptable

Average

Outstanding

¡ ™ £ ¢ ∞ § ¶ • ª ‚
1

2

3

4

5

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7

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9

10

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Overall Experience with VA (Continued)
33.

Now think about your experiences with all the services provided by the Department of Veterans Affairs (which include
healthcare, benefits programs, or memorial services). Please tell us how you feel about the following statements.
(MARK ONLY ONE PER STATEMENT)

Strongly
Disagree
a.
b.
c.
d.

Disagree

Neutral

Agree

™
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™
™

£
£
£
£

¢
¢
¢
¢

¡
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I got the service I needed
It was easy to get the service I needed
I felt like a valued customer
I trust VA to fulfill our country’s commitment to Veterans

Strongly
Agree

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About You
34.

Do you have any other comments or concerns about your experience?
__________________________________________________________________________________________________________
__________________________________________________________________________________________________________

36.

Are you currently enrolled in a 2-year college (e.g., community college), 4-year college (e.g., university), Postgraduate
program, Technical or trade school, Flight school or On the Job training program? (MARK ONLY ONE)

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Yes

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No (SKIP TO Q40)

Are you a... (MARK ONLY ONE)
Part-time student

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Full-time student

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Not currently enrolled

37.

What is the format of the program you are enrolled in? (MARK ONLY ONE)

38.

What type of degree/training program are you currently pursuing? (MARK ONLY ONE)

39.

40.

Traditional (classes in classroom/school facility)
On-the-job training or apprenticeship
Certificate/license

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Don’t know or not sure

Online (classes on the Internet)

Associate degree
Bachelor’s degree

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Master’s degree
Doctorate

What type of academic institution or training facility are you enrolled in? (MARK ONLY ONE)
2-year college (e.g., community college)
4-year college (e.g., university)

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Postgraduate program
Technical or trade school

Mixed (classroom and online)

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Flight school
Job training site

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Other (Please specify):
____________________________

Are you currently employed? (MARK ONLY ONE)
Yes

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No

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Prefer not to state
© 2016 J.D. Power and Associates. All Rights Reserved. 5

THANK YOU FOR TAKING THE TIME TO PARTICIPATE IN THIS IMPORTANT STUDY.

Please return to: J.D. Power and Associates Survey Processing Center
P.O. Box 510030 • Livonia, MI 48151-9907
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234332/0216/5

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