Federal Register Notice Vol. 81, No. 187 09/27/2016

VA-2016-VACO-0001-0152.pdf

Voice of Veteran (VOV) Continuous Measurement Surveys

Federal Register Notice Vol. 81, No. 187 09/27/2016

OMB: 2900-0782

Document [pdf]
Download: pdf | pdf
asabaliauskas on DSK3SPTVN1PROD with NOTICES

66328

Federal Register / Vol. 81, No. 187 / Tuesday, September 27, 2016 / Notices

13. PACNET CONNECTIONS
LIMITED, Shannon Airport House,
Shannon Free Zone, Co. Clare, Ireland;
4 Michael Street, Co. Limerick, Ireland;
Registration ID 332576 (Ireland) [TCO]
(Linked To: PACNET SERVICES LTD.;
Linked To: PACNET GROUP).
14. PACNET EUROPE, Shannon
Airport House, SFZ, Country Clare,
Ireland; Web site
www.pacnetservices.ie; alt. Web site
www.pacnetservices.com [TCO] (Linked
To: PACNET SERVICES LTD.; Linked
To: PACNET GROUP).
15. PACNET FRANCE (a.k.a. PACNET
SERVICES (FRANCE) SARL), 17 rue de
Teheran, 75008 Paris, France [TCO]
(Linked To: PACNET SERVICES LTD.;
Linked To: PACNET GROUP).
16. PACNET HOLDINGS LIMITED
(f.k.a. COUNTING HOUSE (EUROPE)
LIMITED), Shannon Airport House,
Shannon Free Zone, Co. Clare, Ireland;
Four Michael Street, Limerick, Ireland;
Registration ID EO348346 (Ireland)
[TCO] (Linked To: PACNET SERVICES
LTD.; Linked To: PACNET GROUP).
17. PACNET HONGKONG (a.k.a.
PACNET SERVICES (HK) LTD.), 2001
Central Plaza, 18 Harbour Road,
Wanchai, Hong Kong [TCO] (Linked To:
PACNET SERVICES LTD.; Linked To:
PACNET GROUP).
18. PACNET INDIA (a.k.a. PACNET
SERVICES (INDIA) PRIVATE LIMITED),
208, Rewa Chambers, 31 New Marine
Lines, Mumbai 400 020, India; National
ID No. U67190MH2005PTC15766
(India) [TCO] (Linked To: PACNET
SERVICES LTD.; Linked To: PACNET
GROUP).
19. PACNET MALTA (a.k.a. PACNET
SERVICES (MALTA) LTD.), The Dixcart
Suite, Level 11, Le Meridien, St. Julians,
Malta; The Dixcart Suite, Level 11, LE,
39, Main Street, Balluta Bay, St. Julians
STJ1017, Malta; Company Number C
52227 (Malta) [TCO] (Linked To:
PACNET SERVICES LTD.; Linked To:
PACNET GROUP).
20. PACNET SERVICES (IRELAND)
LIMITED, 222 Shannon Airport House,
Shannon, Co. Clare, Ireland;
Registration ID 452666 (Ireland) [TCO]
(Linked To: PACNET HOLDINGS
LIMITED; Linked To: PACNET GROUP).
21. PACNET SERVICES LTD. (a.k.a.
PACIFIC NETWORK SERVICES LTD.;
a.k.a. PACNET AMERICAS; a.k.a.
PACNET CANADA; a.k.a. PACNET
SERVICES AMERICAS LTD.), Fourth
Floor, 595 Howe St, Vancouver, BC V6C
2T5, Canada; Parkshot House, 5 Kew
Road, Richmond, Surrey, England TW9
2PR, United Kingdom; Registration ID
M08842780 (Canada); Company Number
BC0469083 (Canada); License 15128950
(Canada) [TCO] (Linked To: DAY,

VerDate Sep<11>2014

17:08 Sep 26, 2016

Jkt 238001

Rosanne Phyllis; Linked To: PACNET
GROUP).
22. PACNET SUISSE (a.k.a. PACNET
SERVICES (SUISSE) SA), Carrefour du
Rive 1, Geneva, Switzerland;
Alpenstrasse 15, 6304, Zug,
Switzerland; Identification Number
CHE–109.623.231 (Switzerland); alt.
Identification Number CH66012280021
(Switzerland) [TCO] (Linked To:
PACNET SERVICES LTD.; Linked To:
PACNET GROUP).
23. PACNET UK (a.k.a. PACIFIC
NETWORK SERVICES (UK) LTD.), The
Old Mill, Park Road, Shepton Mallet,
Somerset IK BA4 5BS, United Kingdom
[TCO] (Linked To: PACNET SERVICES
LTD.; Linked To: PACNET GROUP).
24. PACNET ZAR (f.k.a. GOLDEN
DIVIDEND 234 (PTY) LTD.; a.k.a.
PACNET SERVICES ZAR
(PROPRIETARY) LTD.), 13 Wellington
Road, Parktown, Johannesburg 2193,
South Africa; 22 Wellington Road,
Parktown, Western Cape 2193, South
Africa; Private Bag X60500, Houghton,
Guateng 2041, South Africa;
Registration ID 200503498307 (South
Africa); Tax ID No. 9871659141 (South
Africa) [TCO] (Linked To: PACNET
SERVICES LTD.; Linked To: PACNET
GROUP).
25. THE PAYMENTS FACTORY LTD.
(f.k.a. RUMENO SONCE 60 D.O.O.;
a.k.a. THE PAYMENTS FACTORY
D.O.O.; a.k.a. THE PAYMENTS
FACTORY LLC; a.k.a. THE PAYMENTS
FACTORY LLC—PERU; a.k.a. THE
PAYMENTS FACTORY PERU LLC), 69
Buchanan Street, Glasgow, Scotland G1
3HL, United Kingdom; 4th Floor, 595
Howe Street, Vancouver, BC V6C 2T5,
Canada; Suite 3, 3rd Floor, Britannia
House, St. Georges Street, Douglas, Isle
of Man IM1 1JD, United Kingdom; 1521
Concord Pike, #303, Wilmington, DE
19803, United States; Pasaje Retiro 574
of. 201, Ciudad Satelite, Santa Rosa,
Provincia Callao, Peru; 2–22–7,
Shibuya, Shibuya-ku, Tokyo 150–0002,
Japan; Jr. Retiro No. 574, Dpto. 201,
Callao 01, Peru; 3 Independent Dr.,
Jacksonville, FL 32202–5004, United
States; Tehnoloski park 24, Ljubljana
1000, Slovenia; Shannon Airport House
SFZ, County Clare V14 E370, Ireland;
89/247 Soi Ruammit Phatthana Yeak 1,
Tharang Sub-District, Bang Kehn
District, Bangkok Province, Thailand;
Web site www.thepaymentsfactory.com;
Business Registration Document #
6974988 (Slovenia); Tax ID No.
47210885 (Slovenia); Commercial
Registry Number 20549092501 (Peru);
Company Number SC514975 (United
Kingdom) [TCO] (Linked To: DAVIS,
Robert Paul; Linked To: FERRARI,
Raffaella; Linked To: PACNET GROUP).

PO 00000

Frm 00076

Fmt 4703

Sfmt 4703

Blocked Property
1. N840PN; Aircraft Model 690c;
Aircraft Operator Pacnet Air; Aircraft
Manufacturer’s Serial Number (MSN)
11679; Aircraft Tail Number N840PN
(aircraft) [TCO] (Linked To: DAVIS,
Robert Paul; Linked To: PACNET AIR;
Linked To: PACNET GROUP).
Dated: September 22, 2016.
John E. Smith,
Acting Director, Office of Foreign Assets
Control.
[FR Doc. 2016–23272 Filed 9–26–16; 8:45 am]
BILLING CODE P

DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0782]

Revision to a Previously Approved
Information Collection (Veterans
Benefits Administration (VBA) Voice of
the Veteran Customer Satisfaction
Continuous Measurement Survey)
Activity: Comment Request
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:

The Veterans Benefits
Administration (VBA), Department of
Veterans Affairs (VA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, including each proposed
revision of a currently approved
collection, and allow 60 days for public
comment in response to the notice.
DATES: Written comments and
recommendations on the proposed
collection of information should be
received on or before November 28,
2016.
ADDRESSES: Submit written comments
on the collection of information through
Federal Docket Management System
(FDMS) at www.Regulations.gov or to
Nancy J. Kessinger, Veterans Benefits
Administration (20M33), Department of
Veterans Affairs, 810 Vermont Avenue
NW., Washington, DC 20420 or email to
[email protected]. Please refer to
‘‘OMB Control No. 2900–0782’’ in any
correspondence. During the comment
period, comments may be viewed online
through the FDMS.
FOR FURTHER INFORMATION CONTACT:
Nancy J. Kessinger at (202) 632–8924 or
FAX (202) 632–8925.
SUMMARY:

E:\FR\FM\27SEN1.SGM

27SEN1

Federal Register / Vol. 81, No. 187 / Tuesday, September 27, 2016 / Notices
Under the
PRA of 1995 (Pub. L. 104–13; 44 U.S.C.
3501–21), Federal agencies must obtain
approval from the Office of Management
and Budget (OMB) for each collection of
information they conduct or sponsor.
This request for comment is being made
pursuant to Section 3506(c)(2)(A) of the
PRA.
With respect to the following
collection of information, VBA invites
comments on: (1) Whether the proposed
collection of information is necessary
for the proper performance of VBA’s
functions, including whether the
information will have practical utility;
(2) the accuracy of VBA’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Title:
a. Compensation Enrollment Survey
b. Compensation Servicing Survey
c. Pension Enrollment Survey
d. Pension Servicing Survey
e. Specially Adapted Housing (SAH)
Servicing Survey
f. Loan Guaranty (LGY) Home Loan
Survey
g. Education Enrollment Survey
h. Education Servicing Survey
i. Vocational Rehabilitation &
Employment (VRE) Enrollment
Survey
j. Vocational Rehabilitation (VRE)
Servicing Survey Instrument
k. Vocational Rehabilitation &
Employment VRE Non-Participant
Survey
OMB Control Number: 2900–0782.
Type of Review: Revision of an
approved collection.
Abstract: In 2008, VBA recognized a
need to develop and design an
integrated, comprehensive Voice of the
Veteran (VOV) Continuous
Measurement (CM) program for its lines
of business: Compensation Service (CS),
Pension Service (PS), Education (EDU)
Service, Loan Guaranty (LGY) Service
and Vocational Rehabilitation and
Employment (VR&E) Service. The VOV
CM program provides insight regarding
Veterans and beneficiaries interactions
with the benefits and services provided
by VBA. The VOV CM provides VBA
leadership with actionable Veteran
feedback on how VBA is performing.
These insights help identify
opportunities for improvement and
measure the impact of improvement
initiatives.

asabaliauskas on DSK3SPTVN1PROD with NOTICES

SUPPLEMENTARY INFORMATION:

VerDate Sep<11>2014

17:08 Sep 26, 2016

Jkt 238001

VBA conducted a benchmark study in
Fiscal Year 2013 (October 2012 through
January 2013) in order to validate the
survey instruments, identify Key
Performance Indicators, and establish
performance benchmarks. Findings and
recommendations were presented to
VBA Leadership and stakeholders
within each line of business in April
2013.
Based on interviews conducted, VBA
has separated the Veterans experience
with VBA into two categories:
1. Access to a Benefit. This measures
the enrollment experience transaction
with the beneficiary or Veteran.
2. Servicing of a Benefit. This
measures the ongoing relationship
experiences with the beneficiary or
Veteran.
Each business line desired to
understand the components of the
overall customer experience. Each VBA
business line wanted to engage their
Veteran population with relevant
questions regarding their experience.
The following outlines how that is
approached with each of the lines of
business.
Affected Public: Individuals or
households.
Compensation and Pension Programs
During 2014 J.D. Power fielded three
survey instruments for the
Compensation and Pension programs.
Discussions with stakeholders from both
programs indicated that one survey
instrument could be used for both
Compensation and Pension Enrollment
category claimants. In FY2015,
Compensation and Pension identified
the need to separate the Enrollment
survey to better serve the business needs
of each program.
The Compensation Enrollment survey
pool for the VOV Continuous
Measurement Study includes
individuals who have received a
decision on a compensation benefit
claim within 30 days prior to the
fielding period. This includes those who
were found eligible on a new or
subsequent claim and those who have
been denied and lack a current appeal
of the decision. The Pension Enrollment
survey pool includes individuals who
have received a decision on a pension
benefit claim within the past 30 days.
The Compensation Servicing survey
pool includes individuals who received
a decision and are receiving benefit
payments. The Pension Servicing survey
pool includes individuals who
established and completed a claim in
the previous fiscal year.

PO 00000

Frm 00077

Fmt 4703

Sfmt 4703

66329

Education Program
J.D. Power fielded two survey
instruments for Education Service. The
Education Enrollment survey pool
includes individuals who received a
decision on their education benefit
application within 90 days (i.e., the
original end-product was cleared within
the past 90 days) prior to the fielding
period. The Education Servicing survey
pool includes beneficiaries who are
currently receiving benefits. The
definition of those receiving benefits
varies based on the educational
program. Chapter 33 beneficiaries who
have received at least 2 payments for
‘‘tuition’’ in the past 9 months are
included in the survey pool. Chapter 30,
Chapter 1606, and Chapter 1607
beneficiaries who have received 5
monthly payments during the past 9
months are included.
Loan Guaranty and Specially Adapted
Housing Programs
J.D. Power fielded two survey
instruments for Loan Guaranty Service.
The survey pool for the tracking study
for the LGY Enrollment questionnaire
includes individuals from a 30 day
period who closed on a VA home loan
in the 90 days prior to the fielding
period. The sample is stratified as
follows: (1) Those who closed on
purchase loans, (2) those who received
loans for interest rate reductions, and (3)
those who obtained cash out or other
refinancing. The survey pool for the
tracking study for the SAH Servicing
questionnaire includes individuals who
are eligible for a specially adapted
housing grant and in the past 12 months
have: (1) Received an approval on their
grant and are currently somewhere in
post-approval, (2) have had all their
funds dispersed and final accounting is
not yet complete, and (3) have had all
of their funds dispersed and final
accounting is complete.
Vocational Rehabilitation and
Employment Program
J.D. Power fielded three survey
instruments for Vocational
Rehabilitation & Employment Service
(VR&E). The VR&E Enrollment survey
pool includes individuals who applied
within the last 12 months, entered
Evaluation and Planning and (1) entered
any of the following case statuses:
Extended Evaluation, Independent
Living (IL), Rehabilitation to
Employment (RTE), or Job Ready Status
(JRS) (excludes re-applicants), or (2)
were found not entitled. The VR&E
Servicing survey pool includes
individuals who in the last 30 days were
in a plan of services for more than 60

E:\FR\FM\27SEN1.SGM

27SEN1

66330

Federal Register / Vol. 81, No. 187 / Tuesday, September 27, 2016 / Notices

days, all rehabilitated participants, and
MRGs. Participants who interrupted
their plan are excluded. The VR&E NonParticipant survey explores why eligible
individuals chose not to pursue the
benefit entitlement. The VR&E NonParticipant questionnaire survey pool
includes individuals who dropped out
of the program prior to completing a
rehabilitation plan. The sample is
stratified as follows: (1) Applicants who
never attended the initial meeting with
a counselor, (2) applicants who were
entitled to the program but did not
pursue a plan of service, and (3)
applicants who started, but did not
complete a rehabilitation plan (i.e.,
negative closures).
Estimated Annual Burden: 32,701
hours per year for the life of the
collection.
Estimated Average Burden per
Respondent: 15 minutes.
Frequency of Response: Once
Annually (Respondents will not be
surveyed more than once in a given
year).
Estimated Number of Respondents:
130,800.
By direction of the Secretary.
Cynthia Harvey-Pryor,
Program Specialist, Office of Privacy and
Records Management, Department of
Veterans Affairs.
[FR Doc. 2016–23241 Filed 9–26–16; 8:45 am]

asabaliauskas on DSK3SPTVN1PROD with NOTICES

BILLING CODE 8320–01–P

VerDate Sep<11>2014

17:08 Sep 26, 2016

Jkt 238001

DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0559]

Proposed Information Collection (State
Cemetery Data Sheet and Cemetery
Grant Document)
National Cemetery
Administration, Department of Veterans
Affairs.
ACTIVITY: OMB Review.
ACTION: Notice.
AGENCY:

In compliance with the
Paperwork Reduction Act (PRA) of 1995
(44 U.S.C. 3501–3521), this notice
announces that the National Cemetery
Administration (NCA), Department of
Veterans Affairs, will submit the
collection of information abstracted
below to the Office of Management and
Budget (OMB) for review and comment.
The PRA submission describes the
nature of the information collection and
its expected cost and burden; it includes
the actual data collection instrument.
DATES: Comments must be submitted on
or before October 27, 2016.
ADDRESSES: Submit written comments
on the collection of information through
www.Regulations.gov, or to Office of
Information and Regulatory Affairs,
Office of Management and Budget, Attn:
VA Desk Officer; 725 17th St. NW.,
Washington, DC 20503 or sent through
electronic mail to oira_submission@
omb.eop.gov. Please refer to ‘‘OMB
Control No. 2900–0559’’ in any
correspondence.
SUMMARY:

PO 00000

Frm 00078

Fmt 4703

Sfmt 9990

FOR FURTHER INFORMATION CONTACT:

Cynthia Harvey-Pryor, Enterprise
Records Service (005R1B), Department
of Veterans Affairs, 810 Vermont
Avenue NW., Washington, DC 20420,
(202) 461–5870 or email [email protected]. Please refer to ‘‘OMB
Control No. 2900–0559.’’
SUPPLEMENTARY INFORMATION:
Title: State Cemetery Data, VA Form
40–0241 and Cemetery Grant
Documents, 40–0895 Series.
OMB Control Number: 2900–0559.
Type of Review: Revision of an
approved collection.
Abstract: VA Form 40–0241 and
Cemetery Grant Documents, 40–0895
Series, are required to provide data
regarding the number of interments
conducted at State Veterans cemeteries
and support grant applications each
year. This data is necessary for budget,
oversight and compliance purposes
associated with exiting and
establishment of new State and Tribal
government Veteran cemeteries.
Affected Public: Individuals or
households.
Estimated Annual Burden: 10,050.
Estimated Average Burden per
Respondent: 15 minutes.
Frequency of Response: One-time.
Estimated Number of Respondents:
286.
By direction of the Secretary.
Cynthia Harvey-Pryor,
Program Specialist, Office of Privacy and
Records Management, Department of
Veterans Affairs.
[FR Doc. 2016–23240 Filed 9–26–16; 8:45 am]
BILLING CODE 8320–01–P

E:\FR\FM\27SEN1.SGM

27SEN1


File Typeapplication/pdf
File Modified2016-09-27
File Created2016-09-27

© 2024 OMB.report | Privacy Policy