2016 Youth Focus Groups - Non-Participants

ATTACHMENT F
FOCUS GROUP PHONE RECRUITMENT SCRIPT

FOCUS GROUP PHONE RECRUITMENT SCRIPT
IF OUTBOUND CALL:
Hello! I’m calling to follow-up on a letter we recently sent from the [PROMISE/ASPIRE] project
sponsored by the U.S. Department of Education and Social Security Administration.
[PROMISE/ASPIRE] is providing services to young people and their families in your area. We
are looking to speak with parents and youth involved in [PROMISE/ASPIRE]. Only you can tell
us about your personal experience with these services. This feedback plays an important role in
helping us better understand how things are working – what is going well and what can be
improved. Would you be willing to share your feedback with us at an upcoming listening
session, which will include other (parents / youth)?

YES – CONTINUE BELOW
NO – EITHER PROBE FOR REASON AND ATTEMPT TO ADDRESS CONCERNS,
OR TERMINATE

IF INBOUND CALL: Thanks for calling! We appreciate your interest in our upcoming groups for
parents and youth in [PROMISE/ASPIRE]!
ALL, CONTINUE: I have a few quick questions to ask you so we make sure we connect you
with the right group and that you have all the information you need about the session.
Q1.

First, are you calling to take part in the group for parents or for youth?

Q2.

Parents
Youth

May I have your first and last name?

First Name:
Last Name

Q3.

The group will be held at the [FILL LOCATION] on [FILL DATE] at [fill time] and will
end about an hour and a half later at [FILL END TIME]. May I confirm that works for
your schedule?

Q4.

YES - CONTINUE
NO – TERMINATE, THANK, ENCOURAGE PARTICIPATION IN SURVEY

Do you need directions to this location?

Q5.

YES – PROVIDE DIRECTIONS (DRIVING, WALKING, PUBLIC TRANSIT, AS
NEEDED)
NO – CONTINUE

Finally, may I have an email address and telephone number where we can reach
you, to send confirmation the day before the meeting?

Email
address:
Phone
Number:
Phone Type:
(circle)

Home / Cell / Work

Thank you again for calling. If you have any questions, or if anything comes up and you
are not able to come, please call us at 8xx-xxx-xxxx. We’ll look forward to seeing you on
[FILL DATE] at [fill time]. Thanks and have a nice day.