SORN / OST 102: Aviation Consumer Complaint Application Online System (CCA)

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Federal Register / Vol. 70, No. 37 / Friday, February 25, 2005 / Notices

DEPARTMENT OF TRANSPORTATION
Office of the Secretary
Privacy Act of 1974: System of
Records

individual’s disability and
accommodations requested; and sex,
race, color, ethnicity, religion, and/or
national origin of individual.
DOT/OST 102

Office of the Secretary,
Department of Transportation (DOT).
ACTION: Notice of establishment of
system of records.
AGENCY:

The Privacy Act of 1974, as
amended, 5 U.S.C. 552a, requires that
agencies that maintain a system of
records publish a notice in the Federal
Register of the existence and character
of the system of records. In accordance
with the Privacy Act, DOT is giving
notice of a system of records to track
consumer complaints by airline
passengers.
DATES: This notice will be effective,
without further notice, on April 6, 2005,
unless modified by a subsequent notice
to incorporate comments received by
the public. Comments must be received
by March 28, 2005, to be assured
consideration.
ADDRESSES: Send comments to Yvonne
Coates, Privacy Officer, United States
Department of Transportation, Office of
the Secretary, 400 7th Street, SW., Room
6106, Washington DC 20590 or
[email protected].
FOR FURTHER INFORMATION CONTACT:
Daeleen M. Chesley or Blane A. Workie,
Office of the Assistant General Counsel
for Aviation Enforcement and
Proceedings, Office of the General
Counsel, 400 7th Street, SW., Room
10424, Washington, DC 20590, 202–
366–1617 (voice), 202–366–7153 (fax),
or [email protected] (e-mail).
SUPPLEMENTARY INFORMATION: The Office
of the Assistant General Counsel for
Aviation Enforcement and Proceedings
operates a complaint handling system
for consumers who experience air travel
service problems and enters all
complaints in a computerized system.
This system of records, which is used
primarily to monitor complaint records
of individual airlines and air travel
companies and to determine the extent
to which these entities are in
compliance with Federal aviation civil
rights and consumer protection
regulations, contains personal
information about individuals. The
following information may be contained
in the system: Name; home and/or
business address; telephone number(s);
e-mail address; name of the airline or
company about which the individual is
complaining; flight date; flight number;
origin and destination cities of trip;
nature of service issue and/or

SYSTEM NAME:

Aviation Consumer Complaint
Application Online System (CCA).
SECURITY CLASSIFICATION:

SUMMARY:

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Sensitive, unclassified.
SYSTEM LOCATION:

This system of record is in the Office
the Assistant General Counsel for
Aviation Enforcement and Proceedings,
Office of the Secretary, U.S. Department
of Transportation, 400 7th Street, SW.,
Room 4107, Washington, DC 20590.
CATEGORIES OF INDIVIDUALS COVERED BY THE
SYSTEM OF RECORDS:

The system consists of information on
individuals who have filed air travel
service complaints or other inquiries
with the Office of the Assistant General
Counsel for Aviation Enforcement and
Proceedings regarding an air carrier
and/or air travel company.
CATEGORIES OF RECORDS IN THE SYSTEM:

The information in the system
consists of service-related consumer
complaints, inquiries, opinions, and
compliments regarding air carriers or air
travel companies.
AUTHORITY FOR MAINTENANCE OF THE SYSTEM:

49 U.S.C. 40127, 41310, 41702, 41705,
and 41712.
PURPOSES:

To monitor complaint records of
individual airlines and air travel
companies; to determine the extent to
which these entities are in compliance
with Federal aviation civil rights and
consumer protection regulations; to
report complaint statistics to Congress,
the media, and the general public; to
serve as a basis for rulemaking,
legislation, and research; and to assist
airlines in identifying and remedying
consumer concerns.
ROUTINE USES OF RECORDS MAINTAINED IN THE
SYSTEM, INCLUDING CATEGORIES OF USERS AND
THE PURPOSES OF SUCH USES:

(1) ACPD may disclose information
from this system of records to
authorized representatives of the United
States Government or a U.S. or foreign
air carrier or air travel company about
whom the complaint or record concerns
for purposes of improving customer
service.
(2) The Office of the Assistant General
Counsel for Aviation Enforcement and
Proceedings may use information from

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this system of records to determine
whether to further investigate or take
enforcement action against an air carrier
or air travel company for possible
violations of federal aviation civil rights
and consumer protection statutes and
regulations.
(3) The Office of the Assistant General
Counsel for Aviation Enforcement and
Proceedings may disclose information
about an individual from this system of
records to an advocacy organization
provided that the individual gave the
organization permission to inquire on
his or her behalf.
(4) See Prefatory Statement of General
Routine Uses, 65 FR 19477 (April 11,
2000).
DISCLOSURE TO CONSUMER REPORTING
AGENCIES:

None.
POLICIES AND PRACTICES FOR STORING,
RETRIEVING, ACCESSING, RETAINING, AND
DISPOSING OF RECORDS IN THE SYSTEM:
STORAGE:

Documents are stored in electronic
form and as paper records in file folders
stored in file cabinets.
RETRIEVABILITY:

Electronic records are retrievable by
consumer’s name, air carrier name,
complaint code and/or record number.
Paper records are retrievable by name of
air carrier about which the record
concerns.
SAFEGUARDS:

Access to records is limited to those
who process the records for the specific
routine uses stated above (e.g.,
personnel in the Office of the Assistant
General Counsel for Aviation
Enforcement and Proceedings, air
carriers to which the service complaint
or document relates, and Federal
agencies that have a specific need for
the information). Various methods of
computer security limit access to
records in the automated database.
Paper records are stored in file cabinets
located in a secured office area.
RETENTION AND DISPOSAL:

Most paper records are destroyed after
a one-year period. Paper records used
for investigations and enforcement
proceedings are maintained for a longer
period of time. Electronic records are
stored for an indefinite period of time.
SYSTEM MANAGER AND ADDRESS:

Assistant General Counsel for
Aviation Enforcement and Proceedings,
Office of the Secretary, U.S. Department
of Transportation, 400 7th Street, SW.,
Room 4107, Washington, DC 20590.

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Federal Register / Vol. 70, No. 37 / Friday, February 25, 2005 / Notices
NOTIFICATION PROCEDURE:

Same as ‘‘System Manager.’’
RECORD ACCESS PROCEDURES:

Same as ‘‘System Manager.’’
CONTESTING RECORD PROCEDURES:

Same as ‘‘System Manager.’’
RECORD SOURCE CATEGORIES:

Information contained in this system
is provided by individuals, or on behalf
of individuals, through telephone calls,
e-mails, and written correspondence
received by the Department of
Transportation.
EXEMPTIONS CLAIMED FOR THE SYSTEM:

5 U.S.C. 552a(k).
Dated: February 18, 2005.
Yvonne L. Coates,
Departmental Privacy Officer.
[FR Doc. 05–3646 Filed 2–24–05; 8:45 am]
BILLING CODE 4910–62–P

DEPARTMENT OF TRANSPORTATION
Federal Aviation Administration
RTCA Special Committee 159: Global
Positioning System (GPS)
Federal Aviation
Administration (FAA), DOT.
ACTION: Notice of RTCA Special
Committee 159 meeting.
AGENCY:

SUMMARY: The FAA is issuing this notice
to advise the public of a meeting of
RTCA Special Committee 159: Global
Positioning System.
DATES: The meeting will be held March
7–11, 2005 from 9 a.m. to 4:30 p.m.
(unless stated otherwise).
ADDRESSES: The meeting will be held at
RTCA, Inc., 1828 L Street, NW., Suite
805, Washington, DC 20036.
FOR FURTHER INFORMATION CONTACT:
RTCA Secretariat, 1828 L Street, NW.,
Suite 805, Washington, DC 20036;
telephone (202) 833–9339; fax (202)
833–9434; Web site http://www.rtca.org.
SUPPLEMENTARY INFORMATION: Pursuant
to section 10(a)(2) of the Federal
Advisory Committee Act (Pub. L. 92–
463, 5 U.S.C., Appendix 2), notice is
hereby given for a Special Committee
159 meeting.

Note: Specific working group sessions will
be held March 7–10.

The plenary agenda will include:
• March 11:
• Opening Plenary Session (Welcome
and Introductory Remarks, Approve
Minutes of Previous Meeting)
• Review Working Group Progress
and Identify Issues for Resolution

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• Global Positioning System (GPS)/3rd
Civil Frequency (WG–1)
• GPS/Wide Area Augmentation System
(WAAS) (WG–2)
• GPS/GLONASS (WG–2A)
• GPS/Inertial (WG–2C)
• GPS/Precision Landing Guidance
(WG–4)
• GPS/Airport Surface Surveillance
(WG–5)
• GPS/Interference (WG–6)
• GPS/GRAS (WG–8)
• Review of EUROCAE activities
• Review/Approval, Revised DO–
246B–GNSS Based Precision
Approach Local Area Augmentation
System (LAAS)—Signal-in-Space
Interface Control Document (ICD),
RTCA Paper No. 015–05/SC159–
924.
• Closing Plenary Session
(Assignment/Review of Future
Work, Other Business, Date and
Place of Next Meeting)
Attendance is open to the interested
public but limited to space availability.
With the approval of the chairmen,
members of the public may present oral
statements at the meeting. Persons
wishing to present statements or obtain
information should contact the person
listed in the FOR FURTHER INFORMATION
CONTACT section. Members of the public
may present a written statement to the
committee at any time.
Issued in Washington, DC, on February 8,
2005.
Natalie Ogletree,
FAA General Engineer, RTCA Advisory
Committee.
[FR Doc. 05–3611 Filed 2–24–05; 8:45 am]
BILLING CODE 4910–13–M

DEPARTMENT OF TRANSPORTATION
Federal Aviation Administration
RTCA Special Committee 135/
EUROCAE Working Group 14:
Environmental Conditions and Test
Procedures for Airborne Equipment
Federal Aviation
Administration (FAA), DOT.
ACTION: Notice of RTCA Special
Committee 135/EUROCAE Working
Group 14 meeting.
AGENCY:

SUMMARY: The FAA is issuing this notice
to advise the public of a meeting of
RTCA Special Committee 135/
EUROCAE Working Group 14:
Environmental Conditions and Test
Procedures for Airborne Equipment.
DATES: The meeting will be held March
8–10, 2005 starting at 9 a.m.
ADDRESSES: The meeting will be held at
Honeywell BRGA, Bell Road, Mohave

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9437

Conference Room, 5353 West Bell Rd.,
Glendale, AZ 85308.
FOR FURTHER INFORMATION CONTACT:
RTCA Secretariat, 1828 L Street, NW.,
Suite 805, Washington, DC 20036;
telephone (202) 833–9339; fax (202)
833–9434; Web site http://www.rtca.org.

Pursuant
to section 10(a)(2) of the Federal
Advisory Committee Act (Pub. L. 92–
463, 5 U.S.C., Appendix 2), notice is
hereby given for a Special Committee
135 meeting. The agenda will include:

SUPPLEMENTARY INFORMATION:

• March 8–10:
• Opening Plenary Session (Welcome
and Introductory Remarks)
• Approval of Summary from the
Forty-Fourth Meeting
• RTCA Paper No. 146–04/SC135–
648
• Review Results of RTCA Program
Management Committee Meeting.
• Approval of DO–160E
• Discussion of Follow-on Terms of
Reference
• Report from Working Group for
Section 21
• Discuss Change Process for
Revision F
• Review List of Change Proposals
• Deferred from Revision E
• Deferred from FRAC
• Identify Areas for Continuing Work
on DO–160
• Section 17—Voltage Spike
• Section 23—Ligtining Direct Effects
• Section 24—Icing
• Section 25—ESD
• User’s Guide
• Review Schedule to Release DO–
160F
• Closing Plenary Session (New/
Unfinished Business, Date and
Place of Next Meeting)
Attendance is open to the interested
public but limited to space availability.
With the approval of the chairmen,
members of the public may present oral
statements at the meeting. Persons
wishing to present statements or obtain
information should contact the person
listed in the FOR FURTHER INFORMATION
CONTACT section. Members of the public
may present a written statement to the
committee at any time.
Issued in Washington, DC, on February 8,
2005.
Natalie Ogletree,
FAA General Engineer, RTCA Advisory
Committee.
[FR Doc. 05–3612 Filed 2–24–05; 8:45 am]
BILLING CODE 4910–13–M

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