WISQARS Data Visualization Usability Testing Customer Feedback

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Attachment_2_Survey

WISQARS Data Visualization Usability Testing Customer Feedback

OMB: 0920-1009

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Att. 2 - Survey

OMB No. 0920-1009

Expiration Date: 02/29/2020



Public reporting burden of this collection of information is estimated to average 60 minutes per response including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB Control Number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to CDC/ATSDR Information Collection Review Office, 1600 Clifton Road NE, MS D-74, Atlanta, Georgia, 30333; ATTN: PRA (0920-1009).

Discussion Guide

The objective of the Discussion Guide is to provide a loose outline of the conversation for the interviews. Questions are not meant to be read word for word, but rather a guide to ensure all relevant points are discussed during the time allotted.


Introduction and Informed Consent


Hello, my name is { }.


Our discussion today is being sponsored by the Centers for Disease Control and Prevention (CDC), National Center for Injury Prevention and Control (NCIPC). Our purpose in talking with you today is to hear from you on your thoughts and opinions about a website that provides fatal and nonfatal injury, violent death and cost of injury data from a variety of sources.


Before we begin, I would like to remind you that your participation in this discussion is voluntary and you may end it at any time or feel free to skip any question you feel uncomfortable answering.


To ensure accuracy, our discussion today is being audio and video recorded. At no time will your name appear in any reports or presentations that result from this work.


Do you give your permission to be audio and video recorded today? (If participant says no, thank them and terminate the interview).


Also, some of my research team is observing our session to help me prepare my report. Do you give your permission for them to listen in on our chat? (If participant says no, thank them and terminate the interview). Thanks. A few quick questions and then we’ll get started.



  1. How does data related to health and injuries play a role in what you do? What do you use the data for? What sources do you typically get it from?

  2. Have you visited the CDC’s WISQARS website before? For what purpose?



Now I’d like to show you a site where you can view injury data and hear your thoughts about it. Please try to think out loud as you go, as it helps me to follow along.

[Researcher will start Respondent at the TOS page to allow the Respondent to encounter the welcome tool tip in case they wish to engage with it.]


  1. What is your first impression of the site?


  1. What kind of information do you expect to find on this site? Please explain.


  1. What would you do here first? Why?


  1. Please take a few moments to look around the site. Again, please try to think out loud as you do. [Strategist will note where Respondent chooses to explore; where they go, what they look for, their reactions, etc.]


  1. What word or phrase do you think best describes what you’ve seen on the site so far? Explain.


WISQARS Fatal Injury Data Visualization - Explore


  1. Let’s say you’ve come to the site because you need fatal injury data for suicides from 2016 to 2017. What would you do if you were looking for this information?


  1. What information are you able to find? Is this information helpful? Why or why not?


  1. What do you think about how the information is being displayed? How would you like to see it shared? What types of visualizations are the most useful for you?


  1. If you wanted to see suicide data related to the mechanism of death how would you find it?


  1. What if you only wanted to see data related to Georgia? If you wanted to look at data from 2010 to 2017?


  1. What do you think about your ability to narrow the data you look at? Are you able to tell what filters have been applied? How would you change them once they are selected? Are there any filters you would want to have that are not available? If yes which ones?


  1. If you were interested in seeing how the incidence of fatal injuries changed across the past several years how would you find that information?


  1. What information are you able to find? What do you think about how this information is being shown? Is this visualization useful? Why or why not?


  1. If you wanted to save the data from your search for later or use it with a different program how would you get the data from your search?


  1. Are any of the charts or graphs you see unclear? Could anything be done to improve them? If you aren’t certain what a chart or graph means how would you search for clarification or additional information?


  1. If you needed assistance or had questions in general about this website or the information you find here what would you do?


  1. How would you start over if you wanted to do an entirely new search?


WISQARS Fatal Injury Data Visualization - Compare


  1. Now let’s say you’d like to see how two different states, Alaska and Colorado, equate when it comes to fatal injury data. How would you look for this information?


  1. What information is being shown? What do you think about how comparison information is displayed? How would you want to see this information visualized?


  1. If you need to see how several states ranked in terms of the incidence of death by intent where homicides are concerned what would you do? Is this visualization useful? How should this information be displayed?


  1. Now imagine you need to compare causes of death, suicide and unintentional (or accidental) drug poisoning. What would you do?


  1. What information are you able to find? What do you think about how this information is being shown? Is this visualization useful? Why or why not?


  1. If you wanted to change how the information is being displayed what would you do? What if you needed to see the number of deaths instead of a rate?


  1. What do you think about the comparison feature overall? Would you use this feature? Why or why not? What types of comparisons would you use it for? What could be done to make it better or more useful?


WISQARS Nonfatal Injury Data Visualization


  1. Now let’s imagine you’re looking for data related to nonfatal injuries. Where would you find that information? Would you expect to find it on the same site? Why or why not?


  1. If you were interested in data related to injuries caused by unintentional (or accidental) falls, what would you do?


  1. What information are you able to find? What do you think about how this information is being shown? Is this visualization useful? Why or why not?


  1. If you were interested in the disposition of nonfatal injuries, specifically those that were treated and released, what would you do?


  1. What information are you able to find on that topic? What do you think about how it’s being displayed? Is this visualization useful? Why or why not?


  1. If you were interested in seeing how the incidence of nonfatal injuries changed across the past several years how would you find that information?


  1. What information are you able to find? What do you think about how this information is being shown? Is this visualization useful? Why or why not?


Debrief


  1. Now that you’ve had a chance to explore the site, what do you think of it overall? What word or phrase comes to mind to describe the site?


  1. What do you think the site is doing well?


  1. What could the site do better?


  1. Overall how is the site doing when it comes to visualizing data? Are there any visualizations you liked or didn’t like? Which ones and why?


  1. Will you use this site in the future? Why or why not? If yes, how do you see yourself using it? What would bring you back to the site?


  1. Would you recommend this site to others? If yes, who? What would you tell them about it?


  1. Are there any needs you have when it comes to data or data visualization similar to what we looked at today that feel nothing out there addresses? If yes, what?


  1. Do you have any final thoughts or questions you’d like me to pass along?


I am going to step out for a moment to check with my note taker and make sure I did not forget to ask anything.


Researcher will consult with stakeholders about any further questions to ask.


Once follow up questions (if any) are complete:

I have no more questions for you at this time - Thank you for coming in!


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