Report of Responses to the UI Benefits Operations Self-Assessment Tool

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tool: TRA Under the TAA Program

UI
Unemployment Insurance (UI) Benefit Operations
Self-Assessment Tool:

Trade Readjustment Allowances (TRA) Under
the Trade Adjustment Assistance (TAA) Program
REVIEW PERIOD: Begins

Ends

Unless otherwise noted, all questions are applicable to the review period.

1.

How many TAA certifications, if any, are currently in effect in the state?

SECTION 1:

Procedures, Policies, and Confidentiality

Resources may include manuals, handbooks, desk aids, computer help screens, training guides, organized
collections of procedures or policies, or other readily accessible instructions which can help staff do their
work correctly. Instructions will normally include general information such as compilations of relevant
laws and regulations, including the TAA regulations at 20 CFR 617, as well as detailed instructions for
carrying out individual duties in the agency consistent with 20 CFR 618. Reviewers may need to look in
many places to examine all relevant instructions.

1.

 oes the state have the current TAA/TRA administrative guidance (e.g., 20 CFR 617 and other pertinent
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TAA/TRA program letters/guidance, such as Training and Employment Guidance Letters (TEGL) 05-15,
10-11, 22-08 and 11-02) readily accessible to TRA staff?
Select Answer
No
Yes

2.

Does the state have written procedures for each of the following TRA activities? (check all that apply)
Preparing appropriate notification(s) regarding the potential availability of TRA once a DOL
certification covering workers is issued
Preparing TAA/TRA required reports (e.g., Trade Act Participation Report (TAPR), TAA Activities
Report)
Question 2 check boxes continue on next page

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Implementing claims-taking operations including applications or forms
Implementing procedures for monetary determinations
Implementing procedures for non-monetary determinations
Implementing procedures for appeals
Implementing procedures for establishing/recovering overpayments consistent with 20 CFR 617.55
and applicable guidance
Systematic verification of eligibility requirements

3.

How are policies and procedures for taking TRA claims made available to staff? (check all that apply)
Online
Hard-copy handbook
Training materials
Other (explain)

3a. Are all formats consistent and up-to-date?
Select Answer
N/A
No
Yes
3b. What practices does the state utilize to ensure all formats are consistent and up-to-date?

4.

 ere there any law changes during the review period that affected the state’s TAA/TRA claims policies
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and procedures (e.g., change in the general number of weeks payable)?
Select Answer
No
Yes

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4a. If yes, describe the law changes that were implement, when were these changes implemented,
and what was the effect on the state’s TRA claims policies and procedures?

4b. If yes, have the state’s policies, procedures, and training material been updated to reflect
these changes?
Select Answer
N/A
No
Yes
4c. If no (to question 4b), explain.

5.

 ere there any new business processes implemented during the review period that affected the state’s
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TRA claims policies and procedures?
Select Answer
No
Yes
5a. If yes, what business process changes did the state implement, when were these changes
implemented, and what was the effect on the state’s TRA claims policies and procedures?

5b. If yes, have the state’s policies, procedures, and training material been updated to reflect
these changes?
Select Answer
N/A
No
Yes
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6.

 ere there any organizational changes during the review period that affected the state’s TRA policies
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and procedures?
Select Answer
No
Yes
6a. If yes, what organizational changes did the state implement, when were these changes
implemented, and what was the effect on the state’s TRA policies and procedures?

6b. If yes, have the state’s policies, procedures, and training materials been updated to reflect
these changes?
Select Answer
N/A
No
Yes

7.

 ere there any automation or technology upgrades or releases during the review period that affected
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the state’s TRA claims-taking procedures?
Select Answer
No
Yes
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7a. If yes, what automation or technology upgrades did the state make?

7b. If yes, when were the technology upgrades made and what was the effect of the change?

7c. If yes, have the state’s TRA claims-taking and related policies and procedures been updated to
reflect these changes?
Select Answer
N/A
No
Yes
7d. If no (to question 7c), explain.

8.

 o the state’s procedures ensure that a TRA applicant’s eligibility for regular UI be determined before
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establishing TRA entitlement?
Select Answer
No
Yes

9.

 o the state’s policies and procedures ensure the state is adhering to the definition of “adversely
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affected workers” as eligible TRA claimants as provided in 20 CFR 617.3(c)?
Select Answer
No
Yes
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10. Does the state conduct an identity verification of claimants when they file TRA initial claims?
Select Answer
No
Yes
10a. If yes, through what entities and by what means is identity verification conducted?
(check all that apply)
SSA:
Real-Time

Batch

DMV:
Real-Time

Batch

Other:
Real-Time

Batch

Other:
Real-Time

Batch

11. Does the state have policies and procedures in place to identify eligible TAA recipients?
Select Answer
No
Yes
11a. If yes, is the state able to electronically transmit the eligibility date to the IRS?
Select Answer
N/A
No
Yes

12. Does the state have policies and procedures in place to identify eligible ATAA/RTAA recipients?
Select Answer
No
Yes
12a. If yes, is the state able to electronically transmit the eligibility date to the IRS?
Select Answer
N/A
No
Yes

13. Does the state have policies and procedures related to identifying individuals covered by a USDOL TAA
certification to inform them of potential benefits consistent with the requirements of 20 CFR 617.4?
Select Answer
No
Yes

14. Does the state have policies and procedures related to contacting individuals covered by a USDOL TAA
certification to inform them of potential benefits consistent with the requirements of 20 CFR 617.4
(e.g., newspaper, radio, email)?
Select Answer
No
Yes

15. Does the state have policies and procedures to ensure that an application for TAA/TRA is taken
timely so that individuals can receive service prior to exhaustion of their regular UI benefits pursuant
to 20 CFR 617.10 and other applicable guidance?
Select Answer
No
Yes
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16. Do the state’s policies and procedures apply the TRA eligibility requirements as enumerated at
20 CFR 617.11(a)(2)?
Select Answer
No
Yes
16a. Specifically, does the state verify that the adversely affected worker meets the following
conditions? (check all that apply)
Is covered by a TAA certification
Was separated within the timeframe specified in the certification
Meets the wage and employment test (52-week period preceding the qualifying separation to
establish TRA eligibility)
Has established UI entitlement
Has exhausted such UI entitlement (except as provided for 2009, 2011, or 2015 eligible
workers, as provided by USDOL advisories)
Meets the EB work test [unless 617.17(b)(2) applies]
Participates in TAA approved training

17. Do the state’s policies and procedures require that the state verify that individuals meet the following
specified enrollment deadline for all TRA eligibility? (check all that apply)
8 weeks following the date of TAA certification or 16 weeks following the applicable date of
separation if covered under the 2002 program amendments or under Reversion 2014
26 weeks from either the date of the TAA certification or 26 weeks following the applicable date
of separation if covered under the 2009, 2011, or 2015 program amendments

18. Do the state’s policies and procedures address waivers of the TAA training participation requirement for
basic TRA eligibility?
Select Answer
No
Yes
18a. If yes, do the state’s policies and procedures address the review of training waivers that must be
conducted every 30 days?
Select Answer
N/A
No
Yes
18b. If yes, describe mechanisms that are in place to ensure such review(s) take place.

18c. If yes, is there a system to ensure that revocation of any waiver(s) is properly addressed (e.g.,
written notice of revocation, appeal rights) and other appropriate action is taken?
Select Answer
N/A
No
Yes
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19. Do the state’s policies and procedures detail acceptable proof of earnings to establish TRA monetary
determinations for adversely affected workers as provided in 20 CFR 617.11(a)(2)(iii) and 20 CFR 617.12?
Select Answer
No
Yes

20. Does the state have policies and procedures in place to ensure that TRA is paid only during the
applicable eligibility periods in 20 CFR 617.3(m) and applicable guidance?
Select Answer
No
Yes

21. Do the state’s policies and procedures include a communication plan to ensure the timely provision of
information to workers covered by TAA certifications as required in 20 CFR 617.4?
Select Answer
No
Yes

22. Does the state have systematic procedures in place to calculate the correct maximum monetary
entitlement for basic TRA, as provided in 20 CFR 617.14?
Select Answer
No
Yes

23. Does the state have procedures to determine and calculate the weekly benefit amount in accordance
with 20 CFR 617.13?
Select Answer
No
Yes

24. Does the state require the filing of an initial claim for basic, additional, and completion TRA?
Select Answer
No
Yes

25. Does the state have policies and procedures to ensure that individuals continue to meet TRA eligibility
requirements?
Select Answer
No
Yes
25a. If yes, do the policies and procedures address continued participation in TAA training
requirements for TRA eligibility?
Select Answer
N/A
No
Yes
25b. If yes, do the policies and procedures address a review of potential subsequent UI eligibility?
Select Answer
N/A
No
Yes

26. Do the state’s policies and procedures provide for the retention of TRA records for a minimum of three
years after final action on the claim, including appeals, court actions, and overpayment recovery?
Select Answer
No
Yes

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27. Does the state have policies and procedures to ensure the Trade Act Participant Report and TAA
Activities Reports are verified and submitted timely?
Select Answer
No
Yes

28. Do the state’s policies and procedures for taking TRA claims comply with Federal Equal Employment
Opportunity laws and regulations in accordance with 29 CFR Part 31 and 29 CFR Part 32?
Select Answer
No
Yes

29. Do the state’s policies and procedures provide for the confidentiality of TRA claim records in accordance
with 20 CFR 603.5?
Select Answer
No
Yes

30. Does the state have procedures to inform claimants that confidential information provided for the
TRA claim may be requested and utilized for other governmental purposes, including verification of
eligibility under other governmental programs, in accordance with 20 CFR 603.11?
Select Answer
No
Yes
30a. If yes, how and when is this information provided to the claimant?

31. Does the state have procedures to inform employers that wage information and other confidential
information provided relating to a claim may be requested and utilized for other governmental
purposes, including verification of an individual’s eligibility for other governmental programs in
accordance with 20 CFR 603.11?
Select Answer
No
Yes
31a. If yes, how and when is this information provided to employers?

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SECTION 1:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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SECTION 2:

Training

Managers/employees should possess and maintain a level of expertise which enables them to accomplish
their assigned duties. Training systems should be sufficient to ensure that personnel understand and
perform their duties properly. When reviewing training systems, reviewers must look for formal training
procedures (e.g., the training is conducted using an established schedule and using set guidelines to make
judgments about the quality of work being produced). There should be procedures for identifying general
and specific training needs and for delivering training as needed.

1.

Does the state have a training curriculum for TRA claims taking?
Select Answer
No
Yes

2.

Does the state include TRA training in its training plan for new staff?
Select Answer
No
Yes

2a. If yes, how long is the TRA training?
Less than one week (e.g., orientation)
One to two weeks
More than two weeks
Other (explain)

3.

Does the state have a training plan to provide continuing or “refresher” TRA training to staff?
Select Answer
No
Yes

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3a. If yes, how often is the continuing training conducted?
Quarterly
Annually
Other (explain)

4.

On an as-needed basis

How does the state deliver its TRA staff training? (check all that apply)
Classroom setting
On-the-job training
Self-guided online course
One-on-one training
Other (explain)

5.

 escribe any technology or operational changes that were made during the review period that affected
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TRA claimstaking.

5a. Were all affected staff trained on these technology or operational changes prior to implementation
of the changes?
Select Answer
N/A
No
Yes
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6.

I s training provided to staff for the technology they will use for taking TRA claims (e.g. cell and/or
satellite phones, tablets, laptops, etc.)?
Select Answer
No
Yes

7.

I s there a method to obtain feedback from participants regarding the effectiveness of the training given?
Select Answer
No
Yes
7a. If yes, how is feedback obtained from participants?

8.

I s there a means to obtain feedback from management staff on the effectiveness of the training, based
upon staff performance following training?
Select Answer
No
Yes
8a. If yes, how is feedback obtained from management staff?

9.

I s appropriate TRA training provided to staff in relevant program areas, (e.g., Appeals) to ensure a
functional understanding of the TRA requirements and consistency of application?
Select Answer
No
Yes

10. If the state took TRA claims during the review period, were any training needs identified as a result of
the experience?
Select Answer
N/A
No
Yes

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10a. If yes, what training needs were identified?

10b. Has the necessary training been delivered?
Select Answer
N/A
No
Yes
10c. If not, explain.

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SECTION 2:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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SECTION 3:

Workload Analysis / Management Controls

The state’s ability to respond to and handle TRA claims workloads, particularly during times of
unforeseen increases in TRA claims, is analyzed. Methods used to mitigate backlogs, when they occur,
substantially affect the state’s ability to provide timely benefit payments to claimants.

1.

 oes the state have a systematic method for tracking TRA initial claim processing and workload
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backlogs?
Select Answer
No
Yes

1a. If yes, is the data collection automated?
Select Answer
N/A
No
Yes

2.

If the state tracks TRA initial claims and backlogs, how often are these reports generated?
Real-time

Daily

Weekly

Monthly

Quarterly

As needed

N/A

3.

Does the state’s system generate reports on timeliness of processing TRA initial claims?
Select Answer
No
Yes

4.

 oes the state have procedures for early evaluation of staffing needs when heavy increases of TRA
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workloads occur and timely request for approval to use overtime to ensure efficient delivery of services?
Select Answer
No
Yes

5.

 hat practices does (would) the state utilize for handling a high volume of TRA initial claims?
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(check all that apply)
Hire additional temporary staff
Assign qualified staff from different units
Request assistance from other states
Overtime
Adjusted work schedules, including extended and weekend hours
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Temporary adjustments to claims taking methods (explain)

Other (explain)

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SECTION 3:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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SECTION 4:

Performance Management

The state’s practices for monitoring program performance and compliance with Federal and state law and
regulations are examined.

1.

 hat unit or office is responsible for monitoring the performance and readiness of the state’s TRA
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operations?

1a. What methods are used to monitor the TRA operations to ensure the program is operated in
accordance with Federal and state law and regulations?

1b. How frequently is the TRA program review conducted to ensure readiness, compliance, operational
integrity ,and that all mandatory processes are addressed?
Quarterly
Semi-annually
Annually
Other (explain)

2.

 oes the state monitor TRA program activity and performance in addition to monitoring set out in
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Federal requirements?
Select Answer
No
Yes

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2a. If yes, explain what areas are monitored and the methods used.

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SECTION 4:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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SECTION 5:

Information Technology

The state’s IT projects relating to TRA claims completed during the review period and planned for the
future are addressed. The reviewer will assess the state IT department’s delivery of programming and
technical support to the UI Benefits Section. Having a disaster recovery plan as well as contingency
planning to implement emergency UI programs with a short lead time is vital to continued operations
under extreme conditions. Special Programs such as TRA should be addressed in the state’s Continuity
of Operations Plan.

1.

Does the state have an automated TRA initial claims taking system?
Select Answer
No
Yes

1a. If yes, during the review period, were there any IT projects that impacted the TRA initial
claims system?
Select Answer
N/A
No
Yes
1b. If yes, what were the projects, are they completed or on-going; if on-going, what is the expected
completion date for each?

1c. If the state does not have an automated TRA claims taking system, is any part of the TRA claims
processing automated, such as the monetary determination?
Select Answer
No
Yes
1d. If yes, explain.

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2.

Does the state have the capacity to accept TRA continued claims via the Internet?
Select Answer
No
Yes

3.

Does the state have the capacity to accept TRA continued claims via the telephone?
Select Answer
No
Yes

4.

 uring the review period, were there IT needs for the TRA initial claims system that were not met that
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affected program performance?
Select Answer
No
Yes
4a. If yes, describe what IT needs were not met, the reason they were not met, what effect it had on
the program and the state’s plans to meet these needs, if any?

5.

 oes the state have a disaster recovery plan that will ensure continued operations of the TRA initial
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claims system in the event a natural disaster affects state locations/operations, or should a pandemic
incident occur?
Select Answer
No
Yes

5a. If yes, has the state tested the plan, and if so, what was the date of the most recent test and results
of the test?

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6.

What IT systems does the state use to support the TRA claims process? (check all that apply)
Internet claims
Interactive Voice Response (IVR)
Kiosks
Mainframe terminals
Online assistance
Other (explain)

7.

Describe measures that the UI agency has in place to ensure that only the claimant or someone
authorized by the claimant can access claim information online or via phone (e.g., passwords, codes,
Personal Identification Number (PIN), etc.).

8.

Does the TRA claims system integrate real-time with the UI Legacy system or operating system?
Select Answer
No
Yes

8a. If no, what is the schedule for batch processing?

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SECTION 5:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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SECTION 6:

Claimant / Employer Access & Communication

The reviewer will document all methods the state uses to take TRA initial claims. States need to maintain
compliance with requirements set forth in Federal law and guidance. Claim-filing systems should be
user-friendly, customer-facing systems and integrated operating systems to provide the best customer
experience and efficient operations.

1.

What method(s) does the state use to take TRA initial claims? (check all that apply)
Basic TRA:
Internet
In-person
Telephone
Mail
Other (explain)

Additional TRA:
Internet
In-person
Telephone
Mail
Other (explain)

Question 1 check boxes continue on next page

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Completion TRA:
Internet
In-person
Telephone
Mail
Other (explain)

2.

What methods does the state use to take TRA continued claim certifications? (check all that apply)
Internet
In-person
Telephone
Mail
Other (explain))

3.

 escribe how each of the state’s filing methods is publicized so that claimants are made aware of them.
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(check all that apply for each filing method)
Internet:
Website

Posters in Job Centers

Media

Rapid Response Meetings

Question 3 check boxes continue on next page

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Other (explain)

N/A
Telephone:
Website
Posters in Job Centers
Other (explain)

Media

Rapid Response Meetings

Media

Rapid Response Meetings

Media

Rapid Response Meetings

N/A
In-person:
Website
Posters in Job Centers
Other (explain)

N/A
Mail:
Website

Posters in Job Centers

Question 3 check boxes continue on next page

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Other (explain)

N/A

4.

Other:
Website
Posters in Job Centers
Other (explain)

Media

Rapid Response Meetings

Other:
Website
Posters in Job Centers
Other (explain)

Media

Rapid Response Meetings

 hat resources are available to a claimant to file a TRA initial claim? (check all that apply for each
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filing method)
Internet:
Workforce/One-Stop Centers
Kiosks in locations accessible by the general public
Question 4 check boxes continue on next page
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Call/Contact Centers
Other (explain)

N/A
Telephone:
Workforce/One-Stop Centers
Call/Contact Centers
Other (explain)

N/A
In-person:
Workforce/One-Stop Centers
Kiosks in locations accessible by the general public
Call/Contact Centers
Other (explain)

N/A

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5.

 hat access methods does the state use for the following TRA functions? (check all that apply for each
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access method)
Claim Status Requests:
Internet
Telephone

In-person

Address Changes:
Internet
Telephone

In-person

Forms Download:
Internet
Telephone

In-person

Benefit Rights Information:
Internet
Telephone

In-person

Provide Bank Information For Direct Deposit of Benefits:
Internet
Telephone
In-person

5a. If address changes are accepted without staff assistance, what security procedures are in place to
validate the requestor’s identity to ensure that only authorized changes are made?

5b. If downloadable forms are available, what downloadable forms are offered to TRA claimants?

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6.

 hat types of assistance is available to assist claimants in filing a claim for each claim filing
W
method used? (check all that apply for each filing method)
Internet:
Online tutorials
Help screens
Hyperlinks to FAQs
Online chat with staff
N/A
Telephone:
Staff assisted
FAQ Menu
N/A
In-person:
Staff assisted
Brochures/Pamphlets
N/A

7.

 ow is the Benefits Rights Information provided to claimants for the following claim filing methods?
H
(check all that apply for each filing method)
Internet:
Electronic certification (web)
Telephone/IVR certification
Verbal by claims taker
Mailed
Other (explain)

N/A
Telephone:
Telephone/IVR certification
Verbal by claims taker
Mailed
Question 7 check boxes continue on next page

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Other (explain)

N/A
In-person:
Verbal by claims taker
Printed handout
Signed BRI
Mailed
Other (explain)

N/A
Mail:
Verbal by claims taker
Mailed
Other (explain)

N/A

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8.

 ow are forms obtained when claims are filed using the following methods? (check all that apply for
H
each filing method)
Internet:
Mail
Email
Other (explain)

N/A
Telephone:
Mail
Email
Other (explain)

N/A
Question 8 check boxes continue on next page

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In-person:
In-person
Mail
Email
Other (explain)

N/A

9.

 oes the TRA claims application process have a feedback mechanism for claimants to share customer
D
services related comments?
Select Answer
No
Yes

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SECTION 6:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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SECTION 7:

Operational Efficiency / Resource Allocation

Are sufficient resources available--training, facilities, staff, etc., to support program operations? Effective
analysis of initial claims performance results assures the most productive utilization of resources. The
reviewer will provide information regarding any business process improvements that were made during
the review period or that are planned for the future.

1.

Is the TRA claims system operated on a single computer platform or operating system?
Select Answer
No
Yes

1a. If multiple platforms are in use, is there seamless integration between the systems being used?
Select Answer
N/A
No
Yes

2.

How does the state handle supporting evidence that is sent in as hard-copy forms and documents?
They are kept and archived as hard-copy forms
They are imaged and stored as electronic forms/data
Other (explain)

3.

 uring the review period, did the state utilize customer surveys or focus groups to gather input on the
D
TRA claims processes to identify efficiencies or operational improvements that could be made?
Select Answer
No
Yes
3a. If yes, when was the last survey or focus group study conducted?

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3b. If yes, what process improvement recommendations did the state implement as a result of
these efforts?

3c. If yes, what (if any) changes were recommended but not made? (explain why)

4.

Does the state have any business process improvements planned for TRA claims processing?
Select Answer
No
Yes

4a. If yes, what improvements are planned and when are they due to be completed?

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SECTION 7:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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SECTION 8:

Staffing

Staffing levels and organizational changes all can affect the state’s ability to manage its claims workload
and provide the desired levels of customer service.

1.

Does the state have a designated TRA Coordinator?
Select Answer
No
Yes

1a. If yes, how long has the TRA Coordinator held this position?
1b. Where in the organization does the TRA coordinator position reside?

1c. If there is no TRA coordinator, what plans does the state have for designating this responsibility?

2.

 oes the state have a contingency plan to handle workload fluctuations in TRA claims (e.g., identifying
D
staff with TRA claims experience and knowledge to assist with TRA program operations)?
Select Answer
No
Yes

3.

 id personnel actions occur that impacted TRA claims staff during the review period?
D
(check all that apply)
Hiring freeze(s)
Temporary or permanent staff reductions
Retirement/buyouts
Question 3 check boxes continue on next page
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Other (explain)

N/A

3a. If the state implemented a hiring freeze, when did it occur and how long did it last?

3b. If the state underwent temporary or permanent staff reductions, how many TRA claims staff were
affected, when did the action occur and how long did it last?

3c. If the state experienced retirements in its TRA claims staff or had a retirement buyout during the
review period, provide the number of TRA-related staff that left due to retirement.

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3d. What percentage of the overall TRA claims staff was impacted as a result of temporary or
permanent staff reductions and/or retirement?

%

3e. If the state experienced turnover during the review period, what percentage of the TRA claims
positions remain vacant?

%

4.

Does the state have a specialized TRA unit for processing TRA initial and continued claims?
Select Answer
No
Yes

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SECTION 8:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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SECTION 9:

Fiscal Management

The state’s practices for managing its grants and fiscal compliance with Federal and state law and
regulations are examined.

1.

 ow does the state ensure that TRA administrative funds remain within the total funding obligation
H
from USDOL?

2.

 oes the state have procedures to ensure that fiscal reporting for TRA claims activity is in place and
D
current, per OMB Circular A-102?
Select Answer
No
Yes
2a. What unit or office is responsible for preparation and submission of required TRA/TAA
fiscal reports?

3.

 oes the state have procedures to ensure that statistical reporting for TRA claims activity is in place
D
and current, per 20 CFR 617.57?
Select Answer
No
Yes
3a. What unit or office is responsible for preparation and submission of TAA/TRA statistical reports?

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SECTION 9:

Comments

Document any issues that were identified when completing this section. This comment section may also
be used to provide additional information relating to any specific question(s) in this section.

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Concluding Summary Comments for Trade
Readjustment Allowances (TRA) Under the Trade Adjustment
Assistance (TAA) Program
SECTION 10:

Considering all the areas examined in TRA Under the TAA Program, provide any appropriate responses
to the following narrative questions. Additional space for comments and reviewer notes is available on
pages 49 and 50.

1.

 rovide any observations of good and/or exemplary performance in the state’s TRA claims operations
P
that would constitute successful practices to share with other states.

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2.

 ocument any issues detected in the state’s TRA claims operations that adversely affects the state’s
D
performance or customer service. Identify any corrective action measures that should be taken to
improve the state’s performance in regards to any weaknesses identified.

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3.

 dd any additional comments, concerns, or observations regarding the state’s performance or
A
operations in its TRA operations that have not been addressed elsewhere and should be noted.

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Additional Comments and Reviewer Notes:

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Reviewer Information:
REVIEWER
Name:
Title:
Email:
Phone No.:

ADDITIONAL REVIEW TEAM MEMBER
Name:
Title:
Email:
Phone No.:

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