Report of Responses to the UI Benefits Operations Self-Assessment Tool

Unemployment Insurance (UI) Benefit Operations
Self-Assessment Tools:

Global Instructions

Unemployment Insurance (UI) Benefit Operations Overview ....................................................... 1
Introduction ................................................................................................................................. 1
Background ................................................................................................................................. 1
The Self-Assessment Review ...................................................................................................... 2
Regional Office Role ................................................................................................................... 4
General Procedures ......................................................................................................................... 4
Preparing for the Review............................................................................................................. 4
Review Scope .............................................................................................................................. 5
Review Period ............................................................................................................................. 6
The Term “State” ........................................................................................................................ 6
Completing the Self-Assessment ................................................................................................ 6
Concluding the Review ............................................................................................................. 11
Reporting....................................................................................................................................... 11
State Use of Self-Assessment Data for Program Improvement ................................................ 11
National Office and Regional Office Use of Self-Assessment Data ......................................... 12
Unemployment Insurance Acronyms ........................................................................................... 12

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools

Unemployment Insurance (UI) Benefit Operations Overview
Introduction
The U.S. Department of Labor’s (USDOL) Employment and Training Administration (ETA) has
oversight responsibility for the federal-state Unemployment Insurance (UI) program including
routinely monitoring the performance and integrity of the 53 state UI programs. States are
responsible for properly administering the program and paying accurate and timely UI (also
called unemployment compensation (UC)) benefit payments when due to eligible individuals.
Section 303(a)(1), of the Social Security Act (SSA), requires States, as a condition of receiving
Federal UI administration grants, to provide in their laws for "[s]uch methods of
administration… as are found by the Secretary of Labor to be reasonably calculated to insure full
payment of unemployment compensation when due." Section 3304(a)(4) of the Federal
Unemployment Tax Act (FUTA) requires, as a condition for employers in a state to receive
credit against the Federal tax, that state law provide that “all money withdrawn from the
unemployment fund of the State shall be used solely in the payment of unemployment
compensation, exclusive of expenses of administration, and for refunds of sums erroneously paid
into such fund …”. Section 3306(h) of FUTA, defines compensation as “cash benefits payable
to individuals with respect to their unemployment.” States must also develop State Quality
Service Plans (SQSP), which is the state UI performance management and customer service plan
(see ETA Handbook No 336). The SQSP requires corrective action plans if a state is failing a
performance measure and the state must periodically report performance information to ETA.
As part of their oversight responsibility, USDOL/ETA Regional and National office staff
conduct periodic reviews of states’ program operations and activities, including peer reviews that
include state participation, to assess state performance and reporting and to help ensure the states
are meeting Federal requirements.

Background
Beginning in 2015, ETA initiated an effort to reengineer a variety of processes used by the
federal-state UI system for UI benefit program accountability. Additional information about the
reengineering effort may be found in the Training and Employment Notices No. 03-15 and No.
08-14. An important part of this reengineering effort is the development of a tool to support
states in conducting independent self-assessments for the various functional and program areas
of UI benefit operations. ETA designed and developed this self-assessment tool to help ensure
program integrity and quality performance and to focus on state UI benefits operations by
identifying operational issues that may adversely affect the proper administration of the UI
program. Self-assessment can be a cost effective approach to monitoring and continuous
improvement and can prove valuable in future monitoring and technical assistance efforts
because the state has already evaluated its own performance and assessed and reflected on its

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strengths and weaknesses. Self-assessments ensure states are continuously reviewing key
administrative components of the program and reinforce performance standards, program
integrity, and accountability.
This self-assessment tool is designed to assist states in routinely assessing, monitoring, and
improving their own performance. It will also assist USDOL in its oversight and monitoring of
the states’ UI benefits operations and identify areas where technical assistance may be needed.
The federal-state UI partnership supports states’ efforts for continuous improvement and helps to
strengthen and improve the overall operational performance and quality within the UI system.

The Self-Assessment Review
The self-assessment consists of a set of evaluative questions, some of which require narrative
responses. These questions are focused on the key functional benefits operations in a state’s UI
program, including the following areas:


Claims intake processes for regular intrastate, interstate, combined wage, and Federal
program claims (Federal civilian and military claims), including monetary determinations



Adjudications



Appeals



Continued Claims



Benefit Payment Control



Internal Security



Disaster Unemployment Assistance (DUA)



Reemployment



Eligibility Review



Data Validation



Short-Time Compensation (STC) for states that operate STC programs



Trade Readjustment Allowances

For each functional/program area, the self-assessment instrument presents questions intended to
help evaluate the following operational elements (as appropriate):


Procedures, Policies, and Confidentiality

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

Training



Workload Analysis and Management Controls



Performance Management



Information Technology



Claimant and Employer Access and Communication



Operational Efficiency and Resource Allocation



Staffing and Merit Staffing



Fiscal Management

It is essential that the state reviewer(s) be knowledgeable of Federal and state UI laws and
administrative rules and regulations covering all facets of UI benefits operations to answer the
questions in each functional area. The reviewer(s) must also be able to access the state’s
operational manuals, handbooks, and other organizational documents—including organizational
charts—for each UI functional/program area.
The self-assessment tool is designed to examine key areas of the agency’s UI program,
identifying areas where improvement is needed as well as areas where the state is excelling in its
operations. The completed self-assessment is intended to enable the state to formulate strategies
to mitigate issues that are identified as problematic or contributing to poor program performance
or integrity. This process will allow the state agency’s administrator and its managers to take
needed corrective action(s), as appropriate and as soon as feasible. The responses from the selfassessment results will be submitted to USDOL/ETA. The review results will provide critical
information to ETA along with other UI data and related information that demonstrates
reasonable assurance that the state’s UI benefits operations are in compliance with Federal
requirements. Assessment summary data may also be used by Regional and National ETA staff
to assess whether a state should be designated as a “high priority” state for monitoring and
enhanced technical assistance due to possible compliance issues with Federal requirements
and/or for performance and/or integrity-related issues.
The self-assessment examines fifteen (15) program or functional areas, examining specific
operational elements for each. While it is expected that the state reviewer will be able to answer
many questions based upon their program knowledge, it is imperative that the reviewer has
access to and utilize all subject matter experts necessary to complete the self-assessment
accurately and thoroughly. Subject matter experts will include UI administrators, managers, and
supervisors, and staff for each functional or program area reviewed; and program coordinators
including interstate, DUA, Benefits Timeliness and Quality (BTQ) program coordinators, etc.
The reviewer will also consult, as needed, with personnel from other agency units, including

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Human Resources, Information Technology, Fiscal Management, and Performance Management.
The state reviewer is expected to gain insight into the state’s UI benefit operations through
observation of the program operations and assessment of the functional processes and the
performance of activities they are reviewing. Information collected during the self-assessment
must be validated/verified and documented. The reviewer should be alert to and document (in
the Comments area) discrepancies between what policies say versus what people actually do in
relation to a specific work process or what managers may say is being done versus what frontline
staff say they are doing.

Regional Office Role
USDOL/ETA Regional Office staff is available to support the state reviewer during all phases of
the review process by answering questions and providing technical assistance. In its capacity as
liaison between the National Office and the state, the Regional Office is the first point of contact
to provide technical assistance and for interpreting policy and procedures regarding the selfassessment.
Regional and National office staff will use the self-assessment results, UI performance measures,
and improper payment measures to identify states that may be designated as “high priority” and
in need of technical assistance in specific functional or operational areas. Steps to improve the
state’s performance may include scheduling an on-site operational review by Regional Office
staff. The self-assessment results may also point to promising practices in the state that may be
useful to share with all states.

General Procedures
Preparing for the Review
Prior to completing the self-assessment, the state reviewer should locate and thoroughly review
all operational manuals, handbooks, training materials and any other operational documents
regarding the specific functional area being reviewed. The reviewer should also be
knowledgeable of and familiar with ETA Handbooks relevant to the functional areas being
reviewed. As discussed above, the reviewer should also identify key subject matter experts
within the state agency (including program managers and staff), who may serve as resources to
be interviewed as the reviewer conducts the review. The reviewer should have access to
organizational charts for all UI program areas being reviewed prior to scheduling interviews with
management, supervisors, and staff. It is important that the reviewer be familiar with the selfassessment questions prior to conducting interviews with staff. In some cases, the reviewer may
know the answer to many of the self-assessment questions after reviewing the state’s operational

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manuals and handbooks; however, it is important to verify that staff understand the requirements
and that the instructions are being followed.
To complete the self-assessment in a timely manner, the reviewer is encouraged to develop a
work plan for each functional/program area being reviewed. An initial meeting with UI
administrators is recommended to explain the purpose and scope of the self-assessment and the
need to utilize management and supervisory staff as resources and to observe operations. It is
important that the reviewer be able to communicate the intent of the assessment and the
approach. Subsequent meetings will be scheduled, as needed, with program managers and
subject matter experts as their functional areas are reviewed. All data that is compiled when
conducting the self-assessment must be documented and retained for a period of three (3) years
in accordance with 29 CFR 97.42. ETA has developed a resource tracker, which the reviewer
may use.

Review Scope
The self-assessment is composed of 15 functional/program areas to be reviewed. Each area has
specific instructions, including explanation of individual questions that are particularly complex
or technical. The 15 functional/program areas are:


Adjudications/Benefit Timeliness and Quality reviews



Appeals



Benefit Payment Control



Combined Wage Claims



Continued Claims and Eligibility Review



Data Validation



Disaster Unemployment Assistance



Intake-Initial Claims (including Monetary Determinations)



Internal Security



Overarching Operational Matters



Reemployment



Short-Time Compensation



Trade Readjustment Allowances

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

Unemployment Compensation for Federal Employees



Unemployment Compensation for Ex-Servicemembers

Review Period
The review period for the self-assessment review will generally be the most recent twelve
months prior to the time the self-assessment begins. More details about the review period will be
provided in ETA guidance.

The Term “State”
When used in the state self-assessment tool, the term “state” usually refers to the state
unemployment insurance agency, unless the context of the term’s usage clearly indicates
otherwise.

Completing the Self-Assessment
The state reviewer will access the self-assessment tool at the ETA website pursuant to the guidance
issued by ETA. The self-assessment consists of “Yes/No" questions and questions that require
narrative explanations. In general, the state reviewer should provide “high level” information in
providing narrative explanations. Detailed information is generally not needed. Also, some
questions allow the reviewer to select “N/A” when “not applicable;” however, others do not, and in
such case, the “comments” section may be used to explain why a question does not apply to the
state.
A key objective for the self-assessment is to allow states to focus on improving operations that are
associated with administering their programs with the ultimate goal of performance improvement.
By design, the self-assessment tool has a number of similar questions that are repeated in the
various functional and/or program areas. These questions serve as a means of support for the state
reviewer(s) in identifying operational issues and to help ensure that intentional or unintentional
differences in program operations are not overlooked. Delving into each of the functional and
program areas and corresponding activities can help pinpoint areas of concern and/or areas of
success.
All the designated “other” response fields have a 1,200 character limit so that text entered in the
field is visible when the document is printed. It is recommended that the reviewer regularly save
entries when they exit the self-assessment instrument.
Hardware/Software Requirements
The state Unemployment Insurance (UI) Benefit Operations Self-Assessment Tool is in fillable
PDF format. It is necessary that the state reviewers have Adobe Acrobat on their computers to
download and complete the self-assessment. A copy of Adobe Acrobat can be downloaded here.
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Recording and Retaining Information
The state reviewer must document all data that is used for the self-assessment review and the
state must retain the supporting documents/information for a period of three years. This
information must be available to Federal reviewers during their review of state activities.
Responding to “Yes/No” Questions
The state self-assessment tool is predominately composed of questions that will require a “yes”
or “no” response. An example of this type of question can be found in Question 11 of the
Procedures, Policies, and Confidentiality section of the Intake-Initial Claims functional area,
which states:
Do the state’s policies and procedures conform to the child support intercept requirements of
Section 303(e)(2)(A)(iii)(III) of the Social Security Act?
The state reviewer will identify the correct response to these types of questions based on research
conducted and/or information made available to the reviewer. Sources of such information may
include written policies, procedures, handbooks, operational manuals, interviews with
appropriate staff/subject matter experts within the agency, and information available to the
public in material produced by the agency or located on the agency’s website.
The reviewer must keep records that document the source of the information supporting the
response provided in answering the question posed in the self-assessment tool. The record may
be a citation to the relevant document used by the reviewer or a notation to an interview
conducted by the reviewer, indicating the name and title/role of the person interviewed and the
date of the interview. For some “no” responses, the reviewer may simply note that there is no
information available to support an affirmative response to the question.
Responding to Questions Dealing With More Than One Program in an
Operational Element
Some functional areas deal with more than one program, such as the Appeals functional area
which addresses both lower and higher authority appeals. In such functional areas, some
questions combine both areas commonly. There may be questions in certain operational
elements that are distinct and specific to either program. An example of the combined type of
question can be found in Question 1 of the Procedures, Policies, and Confidentiality section of
the Lower Authority Appeals/Higher Authority Appeals functional area, which states:
Does the state have written policies and procedures for its Appeals operations?
Lower Authority Appeals
Yes

No

Higher Authority Appeals
Yes

No
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The reviewer should enter the correct response for each program based on research conducted
and/or information made available during the review. Sources of such information may include
written policies, procedures, handbooks, operational manuals, interviews with appropriate
staff/subject matter experts within the agency, and published information available to the public
or located on the agency’s website.
The reviewer must keep records that document the source of the information supporting the
responses provided to the self-assessment questions. For some questions, an appropriate
response may be “not applicable” or “not available”. In such circumstances, the reviewer may
simply document in the record(s) that there is no information available to support a response
for the requested information or that the question is not applicable to the state’s operation. For
some “no” responses, the reviewer may simply note that there is no information available to
support an affirmative response to the question.
Responding to Request for Detailed Information Questions
The state self-assessment tool also contains some questions that require direct responses with
detailed information. Many of these types of questions offer a list of possible responses from
which the reviewer may select. An example of this type of question can be found in Question 16
of the Procedures, Policies, and Confidentiality section of the Intake-Initial Claims functional
area, which states:
Do the state’s policies and procedures provide staff guidance regarding the identification of
the following issues that affect a claimant’s eligibility for benefits? (check all that apply)
The state reviewer will identify the correct response based on research conducted and/or
information made available during the review. Sources of such information may include written
policies, procedures, handbooks, operational manuals, interviews with appropriate staff/subject
matter experts within the agency, and published information available to the public or located on
the agency’s website.
The reviewer must keep records that document the source of the information supporting the
responses provided to the self-assessment questions. For some questions, an appropriate
response may be “not applicable” or “not available”. In such circumstances, the reviewer may
simply document in the record(s) that there is no information available to support a response for
the requested information or that the selection is not applicable to their state.
Responding to the Narrative Questions in Each Operational Element Sections
Throughout each Operational Element section of a particular functional or program area the state
self-assessment tool includes questions that require detailed and narrative answers. This type of
question will usually ask for a description of or details in regards to processes, practices, or
procedures that are in place and may be an extension to some of the yes/no questions. An
example of this type of narrative question is Question 23a of the Procedures, Policies and
Confidentiality section of the Intake-Initial Claims functional area, which states:
If yes, how does the state monitor its practices to ensure compliance with the policies and
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procedures?
Many questions have an “other” option to allow the reviewer to enter information that is not
provided in the list of possible responses. The reviewer will add detailed narrative when
selecting the “other” option. An example of this type of question can be found in Question 6b of
the Workload Analysis/Management Controls section of the Intake-Initial Claims functional
area, which states:
At what levels is the state’s reporting system capable of providing performance data?
(check all that apply)
Statewide
Office
Claimstaker
Other (explain)

The reviewer will enter the correct response for each narrative question based on research
conducted and/or information made available during the review. Sources of such information
may include written policies, procedures, handbooks, operational manuals, interviews with
appropriate staff/subject matter experts within the agency, and published information available to
the public or located on the agency’s website.
The reviewer must keep records that document the source of the information supporting the
responses provided to the self-assessment questions. For some questions, an appropriate
response may be “not applicable” or “not available”. In such circumstances, the reviewer may
simply document in the record(s) that there is no information available to support a response for
the requested information or that the question is not applicable to the state’s operations.
Responding to the Comments at the End of Each Operational Element Section
A “comments” area is provided at the end of each operational element section within a functional
area review. The reviewer should use this “comments” area to document any issues detected
when completing that specific section of the self-assessment instrument. The reviewer may also
use this comments section to provide additional information relating to specific questions in a
particular section. In doing so, the reviewer should reference the specific question by number
and insert the additional information related to that question in the “comments” area.
Responding to Concluding Summary Comments at the End of Each Functional
Area Review
There is also an opportunity for the reviewer to provide concluding summary comments at the
end of each functional area making up the state self-assessment tool. This area is intended to
capture the reviewer’s general comments or observations about a functional or program area.
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The reviewer can provide information that the state UI administrators and managers can use to
assess program operations and the state’s effectiveness in providing quality services in this
functional area. Federal reviewers may also use this information to provide technical assistance
to the state. For each functional/program area, there are three concluding comment topics to be
covered by the reviewer:
1. Provide any observations of good and/or exemplary performance in the state’s area
under review related to policies, procedures, or operations that would constitute
Successful Practices to share with other states.
The reviewer is required to include their observations of the state’s good and/or exemplary
operations in the specific functional/program area that would constitute Successful Practices
to share with other states. In responding to this narrative question, the reviewer should
review all of the operational elements for this specific functional/program area to determine
and document any areas where the state’s operations are determined to be exemplary during
the review period.
2. Document any issues detected in the area being assessed that adversely affects the state’s
performance, its ability to meet performance standards/measures, or customer service.
Identify any corrective action measures that should be taken to improve the state’s
performance in regards to any weaknesses identified.
The reviewer should consider the review of each operational element and summarize any
weaknesses identified in the completed functional or program area that requires corrective
action measures be taken. Then the reviewer will identify any corrective action measures
that should be taken to improve the state’s performance in regard to any weaknesses
identified.
3. Add any additional comments, concerns, or observations regarding the state’s
performance or operations in this area that have not been addressed elsewhere and
should be noted.
In the last concluding comment section, the reviewer is provided the opportunity to add any
additional comments, concerns, or observations regarding the state’s performance or
practices related to the functional/program area that should be noted. This is an open-ended
opportunity for the reviewer to share any observation(s) that may be helpful for which there
was no opportunity to provide the information elsewhere in the tool. The reviewer should
consider the completed tool and use this opportunity to document any observations that may
raise questions or concerns regarding the specific functional/program area related to the
state’s performance or practices and/or programmatic/functional priorities, goals or
objectives.

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Concluding the Review
After completing the review of each functional or program area of the self-assessment, the
reviewer should share the results with the state UI agency administrator, UI Director and
appropriate program managers and explain key findings and recommendations. Managers and
staff can be consulted when developing recommendations since reviewers may benefit from
testing the recommendations for validity and feasibility. The recommendations may be
designated as either essential or optional. Results can be used to validate work efforts, promote
dialog with management, and devise strategies for the future. The final step to conclude the selfassessment will be for state UI staff to develop and implement appropriate strategic plans for
program improvements and/or recommended corrective actions based on the review findings.
The states should develop a process to follow-up on recommendations. The state’s plan of action
may include staff training, development and implementation of policy or procedural changes,
and technology or programming changes, as appropriate.
The state agency leadership should also use the self-assessment review results to identify any
successful or promising practices occurring in their state UI operations that they may wish to
share with other states. Such identified practices can be shared on the UI Community of Practice
maintained by ETA.
When finished, the reviewer will upload the responses pursuant to the guidance issued by ETA
and following the instructions on the ETA’s website. The results for each functional area of the
self-assessment instrument should be submitted as each fundamental area is completed.

Reporting
State Use of Self-Assessment Data for Program Improvement
At the conclusion of the self-assessment review, the results will be shared with the State
Workforce Administrator, the UI Director, and appropriate program managers. The state’s
practices in all functional and program areas should be reviewed thoroughly to identify areas of
poor performance as well as areas where the state is performing well. The state should develop
an action plan to address any areas where performance and operational issues have been
identified as a result of the self-assessment. If training needs are identified, appropriate training
curriculum should be developed and delivered to staff. Policies and procedures that are outdated
should be brought up-to-date and published for appropriate staff to use. Processes that are
impeding performance should be reviewed and reengineered. Use of self-assessment data can
help to create a culture that supports both positive and negative feedback in planning and
managing change. The review provides state leaders overseeing the UI program a means to
routinely confirm the state’s proper use of merit staff, its management of administrative grant

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funds, its processes for sharing confidential UI data in accordance with Federal and state laws, its
continuity of operations plans, and other related business practices that are essential to the state’s
benefits operations.

National Office and Regional Office Use of Self-Assessment Data
The state self-assessment responses will support periodic reviews conducted by ETA’s Regional
and National Office staff, by which they gauge the state’s activities in relation to Federal law and
regulations, including the state’s compliance with Federal requirements. The depth of the selfassessments will allow ETA Regional Office staff to work with the state to identify opportunities
to improve its operations by capitalizing on its own successful practices as well as those of other
states. The self-assessment results will also identify areas where performance improvements are
needed. Information on states’ operational issues gleaned from the states’ self-assessment
responses, as well as information on the states’ timeliness and quality performance measures,
improper payment rates, and information from other ETA Regional Office monitoring and/or
technical assistance efforts, will be used by ETA in identifying “high priority” states. States that
are deemed to be “high priority” will be provided more intensive technical assistance and
oversight from USDOL/ETA related to its benefits operations and the state will be required to
address identified issues in corrective measures as part of the State’s Quality Service Plan (see
ETA Handbook No 336).

Unemployment Insurance Acronyms
ABP

Alternative Base Period

AJC

American Job Center

ALP

Acceptable Levels of Performance

ATAA

Alternative Trade Adjustment Assistance

BAM

Benefit Accuracy Measures

BP

Base Period

BPC

Benefit Payment Control

BRI

Benefit Rights Information

BTQ

Benefits Timeliness and Quality

BY

Benefit Year

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CC

Continued Claim

CAP

Corrective Action Plan

CFR

Code of Federal Regulations

CWC

Combined Wage Claim

CY

Calendar Year

DA

Dependents Allowance

DOL

Department of Labor (USDOL)

DQ

Disqualification

DUA

Disaster Unemployment Assistance

DUIO

Division of Unemployment Insurance Operations (USDOL/OUI)

DV

Data Validation

EB

Extended Benefits

EBP

Extended Base Period

EFT

Electronic Funds Transfer (Direct Deposit)

ER

Eligibility Review

ETA

Employment and Training Administration (USDOL/ETA)

EUC

Emergency Unemployment Compensation

FCCC

Federal Claims Control Center

FEDES

Federal Employer Data Exchange System

FEMA

Federal Emergency Management Agency

FSC

Federal Supplemental Compensation

FTE

Full-Time Equivalent

FUTA

Federal Unemployment Tax Act

FY

Fiscal Year

GPRA

Government Performance and Results Act

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HAA

Higher Authority Appeal

IB

Interstate Benefits

IB 8608

Interstate Request for Overpayment Recovery

IB Hand

Interstate Benefits Handbook (online)

IBIQ

Interstate Benefits Inquiry system

IBWI

Interstate Benefit Withdrawal of Invalid Claim

ICON

Interstate Connection Network

IRORA

Interstate Reciprocal Overpayment Recovery Arrangement

IRS

Internal Revenue Service

IS

Internal Security

IT

Information Technology

IVR

Interactive Voice Response

LAA

Lower Authority Appeal

LADT

Liable/Agent Data Transfer

MBA

Maximum Benefit Amount

MOU

Memorandum of Understanding

MSDEB

Military State Data Exchange Billing

MSDEC

Military State Data Exchange Claims

MSDES

Military State Data Exchange System

MWBA

Maximum Weekly Benefit Amount

NDNH

National Directory of New Hires

OP

Overpayment

OUI

Office of Unemployment Insurance (USDOL/ETA)

PII

Personally identifiable information

PIN

Personal Identification Number

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QC

Quality Control

RESEA

Reemployment Services and Eligibility Assessment

RJM

Resource Justification Mode

RTAA

Reemployment Trade Adjustment Assistance

SAVE

Systematic Alien Verification for Entitlement

SBR

Supplemental Budget Request

SDNH

State Directory of New Hires

SEA

Self Employment Assistance

SID

State Identification Inquiry

SF

Standard Form

SIDES

State Information Data Exchange System

SQSP

State Quality Service Plan

SSA

Social Security Act

STC

Short-Time Compensation

SUTA

State Unemployment Tax Act

SWA

State Workforce Agency

TAA

Trade Adjustment Assistance

TOP

Treasury Offset Program

TRA

Trade Readjustment Allowance

UC

Unemployment Compensation

UCFE

Unemployment Compensation for Federal Employees

UCX

Unemployment Compensation for Ex-Servicemembers

UI

Unemployment Insurance

UIPL

Unemployment Insurance Program Letter

U.S.C.

United States Code

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USDOL

United States Department of Labor

WARN

Worker Adjustment and Retraining Notification

WBA

Weekly Benefit Amount

WIA

Workforce Investment Act

WIC2

Withdrawal of Invalid Claim

WIOA

Workforce Innovation and Opportunity Act

WPRS

Worker Profiling and Reemployment Services

WRIS

Wage Record Interchange System

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