The National Park Service (NPS) has used the Visitor Survey Card (VSC), as required by the Government Performance and Results Act of 1993 (GPRA) and other NPS and Department of the Interior (DOI) strategic planning efforts. The results are used to measure performance related performance measures regarding recreation services, and by park managers to improve the services they provide to visitors, while better protecting park resources.
US Code:
54 USC 100701
Name of Law: National Park Service Protection Interpretation and research in System
US Code:
31 USC 1101 §1115
Name of Law: The Government Performance and Results Modernization Act of 2010 (GPRA)
US Code:
42 USC § 4332A
Name of Law: National Environmental Policy Act of as amended in 1982
US Code:
54 USC 100702
Name of Law: National Park Service Protection Research Mandate
Between 2014 and 2016 we noticed a 30% increase in the number of returned surveys. This change is due in part the change in contracting services used to manage the survey process. We are anticipating that 72,600 visitors will return completed survey codes fora net increase of 36,960 completed survey cards. Based upon this higher return rate we are requesting that the total annual burden hours for this collection be increased from 4,062 to 5,929 for a net change of 1,867 hours. Due to the increased number of returned survey we are expecting that 10% (n=5,940) of the 59,400 visitors refusing to complete the survey card will agree to take one minute to complete the non-response survey. This is an increase of 1,122 returned surveys and 19 additional burden hours. The total adjustment for this collection is a net increase of 38,082 annual number of responses and 1,867 annual time burden.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.