Form 1 Shuttle Survey

OMB No.: 0925-064 2
Expiration Date: 05/31/2020
Public reporting burden for this collection of information is estimated to average 2 minutes per
response, including the time for reviewing instructions, searching existing data sources, gathering
and maintaining the data needed, and completing and reviewing the collection of information. An
agency may not conduct or sponsor, and a person is not required to respond to, a collection of
information unless it displays a currently valid OMB control number. Send comments regarding this
burden estimate or any other aspect of this collection of information, including suggestions for
reducing this burden to: NIH, Project Clearance Branch, 6705 Rockledge Drive, MSC 7974,
Bethesda, MD 20892-7974, ATTN: PRA (0925-064 2). Do not return the completed form to this
address.
1. Please rate these aspects of the shuttle service.
Exceptional

Very Good

Satisfactory

Your ridership
experience
Shuttle driver's
operation of bus
Shuttle driver's
communication with
passengers
Bus cleanliness &
condition
Accuracy of posted
schedule
On-time arrival
Shuttle frequency
Synchromatics Online
Shuttle Tracking System
Do you have a comment?

2. Did you submit a shuttle service complaint between April through July?
Yes
No
If YES, was the complaint fully addressed?

Unsatisfactory

N/A

3. Have you used the NCI Kiosk located in the Main Lobby within the last 3 months?
Yes
No
If YES, were you able to retrieve arrival times?

4. What is your final destination to NIH Campus: Building 10, Building 31, Building 37, Building
41 and/or Other?

5. Thank you. Please provide additional comments below. If we exceed your expectations, meet your
needs, or fall short in your estimation, please describe the situation.

6. If you would like personal assistance to address an issue, please provide your contact information so an
OSFM staff member can assist you.