Request for an Extension

Request Extension
A user with a Submitter role can request a due date extension to complete and submit a survey in the CSAT
system.
Click the [Request Extension] button found to the right of each survey listed in the Surveys in Progress list.

Figure 62: Click Request Extension to Extend a Due Date for a CSAT Survey.

A web form appears to enter information relevant to your request in the explanation box. Click the calendar
icon to get a monthly calendar where you can select the proposed due date.

Figure 63: Provide the Necessary Information to Complete the Request for Extension Form

Click [Submit] to complete the request for extension. Otherwise, click [Cancel] to return to the Facility details
page.

Figure 64: Click Submit to Complete the Request for Extension.

Upon receipt of the extension request, DHS will review all relevant information and notify your facility of
its decision through the CSAT system.

The request will show in Pending Extension Requests, found in the Facility Details (see Overview in this
section) and the Home (see Section 6) pages.

Figure 65: Pending Extension Requests can be Reviewed in the Home Page and the Facility Details Page.