Collection of Qualitative Feedback on Agency Service Delivery

PRETRIAL SERVICES AGENCY FOR THE DISTRICT OF COLUMBIA

CUSTOMER SURVEY

Please take a few minutes to answer these questions. Your responses will help a research team rate the quality of supervision and services provided by the Pretrial Services Agency for the District of Columbia.

Your participation is voluntary. If you choose to participate, your and responses will be strictly confidential and will have no impact on your supervision status.

Thanks for your help!

Please check the response for each question to indicate your answer.

1. What program/unit do you report to?

• General Supervision

• High Intensity Supervision Program (HISP)

• Drug Court

• Specialized Supervision Unit

• Traffic Safety and Supervision Unit

• District Court

2. For your current supervision period, how long have you been under supervision?

• Less than one month

• 1-6 months

• 6-12 months

• More than a year

3. How often are you scheduled to meet with your Pretrial Services Officer (PSO)?

• Once a week in person/telephone

• Twice a week in person/telephone

• More than twice a week in person/telephone

• As Directed

• Don’t know

4. The following PSA staff greets you in a pleasant and professional manner (circle all that apply).

Strongly Strongly

Agree Agree Neutral Disagree Disagree N/A

Program Assistant ☐ ☐ ☐ ☐ ☐ ☐

Assigned PSO ☐ ☐ ☐ ☐ ☐ ☐

Other PSOs ☐ ☐ ☐ ☐ ☐ ☐

Supervisor ☐ ☐ ☐ ☐ ☐ ☐

Clinical Specialists ☐ ☐ ☐ ☐ ☐ ☐

5. When you report to see your PSO, how long do you usually have to wait before he/she sees you?

• Less than 10 minutes

• 10-20 minutes

• 20-30 minutes

• More than 30 minutes

6. I would prefer for my PSO to spend:

• More time with me during our visits

• Less time with me during our visits

• I’m satisfied with how much time I spend with my PSO during our visits

7. My PSO treats me with respect.

• Strongly Agree

• Agree

• Neutral

• Disagree

• Strongly Disagree

8. My PSO listens to me.

• Strongly Agree

• Agree

• Neutral

• Disagree

• Strongly Disagree

9. My PSO works with me to help me to complete pretrial supervision successfully.

• Strongly Agree

• Agree

• Neutral

• Disagree

• Strongly Disagree

10. My PSO lets me know how I am doing on pretrial supervision.

• Strongly Agree

• Agree

• Neutral

• Disagree

• Strongly Disagree

11. I understand what is expected of me and the responsibilities of my PSO if I do not follow my conditions of release:

• Strongly Agree

• Agree

• Neutral

• Disagree

• Strongly Disagree

12. I have been sanctioned or warned about failure to comply with my conditions of release? If no, skip to question 14.

• Yes

• No

13. I feel my PSO’s response was fair when I have been unable to comply with conditions of pretrial supervision, had positive drug tests, or other violations of conditions of my pretrial supervision.

• Strongly Agree

• Agree

• Neutral

• Disagree

• Strongly Disagree

14. My PSO talks with me about my past behavior to help me make better decisions.

• Strongly Agree

• Agree

• Neutral

• Disagree

• Strongly Disagree

15. Please check any topics that your PSO discusses with you during a typical visit (check as many as applicable).

• Friends I hang out with

• What I do in my free time

• Coping with problems

• Family issues

• Alcohol/Drug Use

• Substance Use Disorder Treatment

• Mental Health Treatment

• Health

• Employment

• Education

• Housing

• Other:______________________

16. The Drug Testing and Compliance Unit’s (DTCU) hours of operation allow you enough time to report for drug testing.

• Yes

• No

If no, what hours of operation do you recommend? _________________________________

17. Please rate your overall experience with the Pretrial Services Agency for the District of Columbia.

• Very Satisfied

• Satisfied

• Dissatisfied

• Very Dissatisfied