End-of-call Customer Satisfaction Survey for the Collection of Stakeholder Feedback Concerning Call Center Performance

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3060-1149 can be found here:

Documents and Forms

Document Name Document Type
Generic Clearance PRA Collection 3060-1149 FINAL (4.25.18).docx Other-Customer Service Survey

Information Collection (IC) Details

IC Title:	End-of-call Customer Satisfaction Survey for the Collection of Stakeholder Feedback Concerning Call Center Performance	Agency IC Tracking Number:	WCB

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Customer Service Survey			Generic Clearance PRA Collection 3060-1149 FINAL (4.25.18).docx		No		Paper Only

Line of Business: General Government

Subfunction: Central Fiscal Operations

Privacy Act System of Records
Title: FCC/WCB-1, Lifeline Program	FR Citation: 82 FR 38686

Number of Respondents: 26,400	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	3,960	3,960
Annual IC Time Burden (Hours)	66	66
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
No associated records found

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.