Information Collection

End-of-call Customer Satisfaction Survey for the Collection of Stakeholder Feedback Concerning Call Center Performance

IC 231196 under ICR 201705-3060-022 · OMB 3060-1149.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3060-1149 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Generic Clearance PRA Collection 3060-1149 FINAL (4.25.18).docx	Other-Customer Service Survey

IC Title:

End-of-call Customer Satisfaction Survey for the Collection of Stakeholder Feedback Concerning Call Center Performance

Agency IC Tracking Number:

WCB

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Customer Service Survey			Generic Clearance PRA Collection 3060-1149 FINAL (4.25.18).docx		No		Paper Only

Line of Business: General Government

Subfunction: Central Fiscal Operations

Privacy Act System of Records

Title: FCC/WCB-1, Lifeline Program

FR Citation: 82 FR 38686

Number of Respondents: 26,400

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	3,960	3,960
Annual IC Time Burden (Hours)	66	66
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
No associated records found

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.