Form 1 NFCAD Survey

OMB Control Number: 0970-0401, Expiration: 5/31/2018

National Foster Care and Adoption Directory Customer Survey

1. What type of information are you looking for in the National Foster Care and Adoption Directory (NFCAD)? (Check all that apply)

( ) I am looking for information to help me in my work (please describe):___________________

( ) I am looking for State foster/adopt information lines

( ) I am looking for search/reunion resources on how to find/reunite with my birth parent, birth sibling, or my biological child

( ) I am looking for contact information for a support group in my area

( ) I am looking for information on how to add my agency/organization to your directory

( ) I am looking for contact information for State officials

( ) I am looking for some other type of information (please describe):___________________

2. I am a:

( ) Foster care/adoption professional

( ) Birth parent

( ) Legal guardian/relative (e.g., grandparent)

( ) Foster/adoptive parent

( ) Prospective adoptive parent

( ) Adopted person

( ) Foster youth (current or former)

( ) Other (please describe):___________________

3. In which State/territory do you [insert either “live” or “work” depending on how they answer Q1]?

4. How did you first find out about the NFCAD? (Check one)

( ) Search engine (e.g., Google, Yahoo)

( ) Linked from another website

( ) Colleague or friend told me about it

( ) Social media (e.g., Facebook, Twitter)

( ) Mobile app search

( ) Referred by other organization

( ) Browsing Child Welfare Information Gateway’s website

( ) Other (please describe):___________________

5. How frequently do you use NFCAD?

( ) This is my first time

( ) More than once a week

( ) 1 to 4 times a month

( ) 1 to 4 times a year

( ) Less than once a year

6. Have you downloaded and used our new mobile app?

( ) Yes

( ) No

6a. If not, Interested? Find it by searching NFCAD in the App Store  and for Android

at GooglePlay .

6b. If yes, how would you rate its usefulness?

• Very useful (please explain):___________________

• Useful (please explain): ___________________

• Somewhat useful (please explain): ___________________

• Not useful (please explain): ___________________

6. How do you intend to apply/use the information from NFCAD? (Check all that apply)

( ) Provide NFCAD with information about my agency's services and work

( ) Help me locate foster care and/or adoption agencies

( ) Help me find contact information for Foster Care and Adoption State officials

( ) Help me connect with support groups

( ) Assist in my efforts to find/reunite with my birth parent, birth sibling, or biological child

( ) Access foster care and adoption education and training resources

( ) Other intended application/use (please describe):___________________

6. On a scale of 1 (poor) to 5 (excellent), please rate your experiences with the following aspects of NFCAD:

	1 Poor	2	3	4	5 Excellent	N/A
Search functionality	( )	( )	( )	( )	( )	( )
Ease of use	( )	( )	( )	( )	( )	( )
Layout/appeal of the website	( )	( )	( )	( )	( )	( )
Content that matches your needs	( )	( )	( )	( )	( )	( )
Quality of information	( )	( )	( )	( )	( )	( )
Please use the following space to explain your ratings.

6. Overall, how satisfied are you with NFCAD?

( ) Very satisfied

( ) Somewhat satisfied

( ) Neither satisfied nor dissatisfied

( ) Somewhat dissatisfied (please explain): __________________________________________

( ) Very dissatisfied (please explain): _______________________________________________

6. What suggestions do you have for improving NFCAD?

( ) Include new categories of agencies/organizations

Please describe: ___________________

( ) Expand current information about agency services (e.g., home study, post adoption, expectant parent counseling, etc.)

Please describe: ___________________

( ) Change website layout/interface (e.g., add more infographics)

Please describe: ___________________

( ) Other type of improvement

Please describe: ___________________

11. Do you have any additional comments?

____________________________________________________________________________________________________________________________________________________________

Thank you for your response! We value your time and input!

Public reporting burden for this collection of information is estimated to be 5 minutes per response, including the time for reviewing instructions, gathering and maintaining the data needed, and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number.

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