Office of Population Affairs Teen Pregnancy Prevention and Pregnancy Assistance Fund Grantee Satisfaction Survey

Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
1.
Form Approved
0990-0379
Exp. Date: 09/30/2020

Office of Population Affairs (OPA)
Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
2020

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a
valid OMB control number. The valid OMB control number for this information collection is 0990-0379. The time required to complete this
information collection is estimated to average 20 minutes per response, including the time to review instructions, search existing data
resources, gather the data needed, and complete and review the information collection. If you have comments concerning the accuracy
of the time estimate(s) or suggestions for improving this form, please write to: U.S. Department of Health & Human Services,
OS/OCIO/PRA, 200 Independence Ave., S.W., Suite 336-E, Washington D.C. 20201, Attention: PRA Reports Clearance Officer.

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
2. INTRODUCTION AND INSTRUCTIONS
INTRODUCTION
You have received this survey, because your organization has one or more federal awards (grant or cooperative agreement) funded by
the Office of Population Affairs. If your organization has more than one OPA award, you will receive a separate survey for each grant.
The purpose of this survey is to assess your satisfaction with OPA grantee support, communications, and other resources. We are also
interested in your suggestions for how to improve the services, technical assistance (TA) products, and support from OPA and our
contactors. OPA plans to use the results of the survey for continuous quality improvement efforts, including more effective customer
service and to identify areas for improvement.
INSTRUCTIONS
If you have more than one federal award from OPA, please complete a separate survey for each grant project. Feel free to consult with
others within your organization on each of your grant projects, but only submit one survey per grant.
Please answer questions as they relate to this past grant year.
Your participation is voluntary and confidential. You are encouraged to answer all questions but you may skip any item. Please provide
honest responses and complete information. Your participation is not associated with your grant project in that your responses will not
affect your current award or your eligibility for, or receipt of, future services or funding.
Do not put your name or organization’s name on the survey. Results will be reported to OPA in a manner that does not identify
information about an individual or an organization and to be used only for the purposes of continuous quality improvement. Aggregated
results may be used by OPA to share with selected stakeholders (e.g., grantees, federal partners) for the purposes of knowledge-sharing
and improving processes.
Please take the time to complete the entire survey. It should take about 20 minutes per grant project. If you have questions about this
survey, please email Dr. Suzanne Randolph Cunningham at [email protected].
Please submit your responses by [DATE/TIME]. Thank you for your participation.
Please submit your responses by [DATE xx, 2020] by 8:00 pm Eastern Time . Thank you for your participation.

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
3. BACKGROUND INFORMATION
1. How many federal awards (grant or cooperative agreement) do you have from OPA that are for the
Pregnancy Assistance Fund or Teen Pregnancy Prevention grant program? [Note: If you have more than one
federal award, please complete this survey for each.]
1
2
3
4

2. Please select the grant type for which you are completing this survey (SELECT ONLY ONE TYPE. If you
have more than one grant, complete a separate survey for each grant):
Pregnancy Assistance Fund (PAF)
FY 2015 Teen Pregnancy Prevention (TPP), Tier 1A
FY 2015 Teen Pregnancy Prevention (TPP), Tier 1B
FY 2015 Teen Pregnancy Prevention (TPP), Tier 2A
FY 2015 Teen Pregnancy Prevention (TPP), Tier 2B
FY 2018 Teen Pregnancy Prevention (TPP), Tier 2 Phase 1
FY 2019 Teen Pregnancy Prevention (TPP)

3. Is this your first OPA grant?
Yes
No

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
4. OPA GUIDANCE AND TECHNICAL ASSISTANCE
Project Officer Monitoring and Support
4. Please rate your satisfaction with the guidance received from your Project Officer in the following areas:
Very satisfied

Satisfied

Not sure

Dissatisfied

Very dissatisfied

N/A

a. Guidance on grant
program expectations
b. Guidance on
programmatic reporting
c. Frequency of
communication (email,
phone calls)
d. Promptness in
responding to inquiries
e. Clarity of
communication
f. Consistency in
messaging
g. Oversight and
monitoring of your grant
project
h. Adequacy of TA
resource(s) and
support(s) to help your
grant project succeed
i. Level of
professionalism (e.g.,
courteousness,
responsiveness,
respectfulness)
j. Overall performance

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
5. Programmatic Guidance and Project Officer Feedback
5. Please consider written communications and resources that you have received from OPA and rate your
level of agreement with the statements below regarding OPA Funding Opportunity Announcements (FOA):
Strongly agree

Agree

Neutral

Disagree

Strongly
disagree

N/A

a. The FOA was clear
and easy to understand.
b. The grant
expectations included in
the FOA are clear and
easy to understand.

6. Please consider written communications and resources that you have received from OPA and rate your
level of agreement with the statements below regarding OPA Progress Report & Continuation Application
Guidance:
Strongly agree

Agree

Neutral

Disagree

Strongly
disagree

N/A

a. The guidance was
clear and easy to
understand.
b. The guidance was
provided within sufficient
time to complete our
report.

7. Please consider written communications and resources that you have received from OPA and rate your
level of agreement with the statements below regarding Project Officer Feedback on Progress Reports:
Strongly agree

Agree

Neutral

Disagree

Strongly
disagree

N/A

a. The feedback was
clear and easy to
understand.
b. The feedback was
helpful in identifying
areas of continuous
improvement for our
grant.
c. The feedback was
consistent with the
expectations outlined in
the FOA.

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8. Please consider written communications and resources that you have received from OPA and rate your
level of agreement with the statements below regarding Project Officer Feedback on Continuation
Applications:
Strongly agree

Agree

Neutral

Disagree

Strongly
disagree

N/A

a. The feedback was
clear and easy to
understand.
b. The feedback was
helpful in identifying
areas of continuous
quality improvement for
our grant.
c. The feedback was
consistent with the
expectations outlined in
the FOA.

9. Please consider written communications and resources that you have received from OPA and rate your
level of agreement with the statements below regarding Project Officer Site Visit:
Strongly agree

Agree

Neutral

Disagree

Strongly
disagree

N/A

a. The notice provided
for the site visit allowed
adequate time to
prepare.
b. The TA and support
provided during the site
visit were helpful.
c. The PO
recommendations
resulting from the site
visit were clear and easy
to understand.
d. The PO
recommendations
following the site visit
were helpful for the
continuous quality
improvement of our
grant.

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10. Other OPA Staff/Contractor Support: Please rate your satisfaction with the guidance and support received
from other OPA staff (i.e., Evaluation Team, MAX Core Team).
Very satisfied

Satisfied

Not sure

Dissatisfied

Very dissatisfied

N/A

1. OPA Evaluation Team
2 OPA MAX Core Team
3. OPA TA Contractor
4. OPA Performance
Measures Contractor

11. For the next set of OPA Technical Assistance Supports, please indicate how often you participated
during this past grant year; and overall how satisfied you were with the support:
Always

Very often

Often

Sometimes

Never

N/A

a. How often did you
participate in Webinars?
b. How often did you
participate in Individual
TA?
c. How often did you
participate in In-person
Training?

12. For the set of OPA/OAH Technical Assistance Supports, please indicate overall how satisfied you were
with the support:
Very satisfied

Satisfied

Not sure

Dissatisfied

Very dissatisfied

N/A

a. How satisfied were
you with the Webinars?
b. How satisfied were
you with the Individual
TA?
c. How satisfied were
you with the In-person
Training?

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
6. OPA/OAH TA Products
For the next set of questions, please note that some OPA TA products were developed with the OAH brand. Please consider both sets
of TA products when answering these items.

13. Have you used any OPA/OAH-developed TA products (e.g., tip sheets, tool kits, online learning modules,
TA briefs) in the current budget period?
Yes
No

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
7. OPA/OAH TA Products
14. How do you hear about OPA/OAH’s TA product(s)? Check all that apply.
MAX.gov
OPA/OAH website search
OPA Grantee Digest
OPA Bulletin
Other (please specify):

15. Which OPA/OAH TA products (click to view) have you found most helpful this past year? Please list up to
three.
1.
2.
3.

16. How often would you say you use OPA/OAH TA products (click to view)?
Never
Frequently (1-2 times a month)
Seldom (1-2 times a quarter)
Rarely (1-2 times a year)

17. What format for the OPA/OAH TA products do you find most helpful? (Check all that apply)
Printable pdfs

Checklists

Web text

Toolkits

Tip sheets

Webinars

e-Learning modules

Videos

Other (please specify):

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
8. Overall Guidance and Technical Assistance Feedback
18. Please describe how the support and technical assistance you received from OPA has affected your
project.

19. Use this space to provide any suggestions for improving support from OPA project officers, staff and/or
contractors.

20. Use this space to provide any suggestions for improving OPA programmatic guidance and/or technical
assistance.

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
9. WEB-BASED COMMUNICATIONS AND RESOURCES
MAX.gov
21. Please indicate the extent to which you agree with these statements about the components of MAX (click
to view):
Very satisfied

Satisfied

Not sure

Dissatisfied

Very dissatisfied

N/A

a. Log-in procedures are
clear.
b. Navigation and finding
information are easy.
c. User
design/experience is
pleasing.
d. Files upload smoothly.
e. Max is useful.
f. MAX listservs are
valuable.
g. The site is easy to
use.
h. I understand when to
use this system.

22. How satisfied are you with OPA MAX?
Very satisfied

Satisfied

Not sure

Dissatisfied

Very dissatisfied

N/A

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
10. Performance Measures
The next set of items is about your project’s perceptions of the Performance Measures (PMs).

23. Please indicate the extent to which you agree with these statements about the performance measures,
PM submission process, and support you receive to submit the PMs:
Strongly agree

Agree

Not sure

Disagree

Strongly
disagree

Have not
used/done yet

a. The PM submission
process is easy.
b. Sufficient support is
provided to submit the
PMs.
c. PMs are useful for our
project’s Continuous
Quality Improvement
(CQI) process.

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
11. OPA/OAH Website
OAH merged with OPA in June 2019, and the two offices' websites have not yet been combined. This next set of questions is about the
OAH instance of the OPA website, which is where information relevant to TPP and PAF grantees is found, available at:
hhs.gov/ash/oah/.

24. How often have you used the OAH instance of the OPA website in this past grant year?
Never
Monthly
Weekly
Daily
Other (please specify):

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
12. OPA/OAH Website
25. Please indicate how useful resources in the following sections of the OAH instance of the OPA website
have been for your project in the past year. (Check “not used” if you have not used the resource).
Very useful

Useful

Somewhat useful

Not at all useful

Not used

a. Adolescent
Development:
Information on health
topics
b. Evaluation &
Research: Information
on expanding evidence
and advancing best
practices
c. Facts and Stats:
Current statistics on
adolescent health at the
national and state levels
d. Grant Programs:
Information on OPA
grant programs
e. Resources & Training:
Federal resources and
training to support work
with adolescents

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
13. TPP and PAF Online Resource Center
26. Please rate your satisfaction with the information and resources provided in the TPP and PAF Online
Resource Center.
Very satisfied

Satisfied

Not sure

Dissatisfied

Very dissatisfied

N/A

a. Organization of
information
b. Sufficiency of
resources to meet your
program needs
c. Relevance to your
areas of need
d. Comprehensiveness
in addressing the scope
of issues that you face
c. Overall information
and resources of the
TPP/PAF Online
Resource Center

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
14. Grantee Digest
27. How often do you read the OPA Grantee Digest email?
Every week
Most weeks (3 times a month)
Some weeks (1-2 weeks a month)
Never

28. Please rate your satisfaction with the information and resources provided in the Grantee Digest:
Very satisfied

Satisfied

Not sure

Dissatisfied

Very dissatisfied

N/A

a. Organization of
information
b. Sufficiency of detail to
meet your program
needs
c. Relevance to your
areas of need
d. Comprehensiveness
in addressing the scope
of issues that you face

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
15. OPA Bulletin
29. How often do you read the OPA Bulletin (the OPA e-newsletter that comes out every other month)?
Every week
Most weeks (3 times a month)
Some weeks (1-2 weeks a month)
Never

30. Please rate your satisfaction with the information and resources provided in the OPA Bulletin:
Very satisfied

Not sure

Dissatisfied

Very dissatisfied

Not applicable

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
16. OPA Twitter (@HHSPopAffairs)
31. The OAH Twitter account merged with the OPA Twitter account and the new Twitter handle for OPA is
(@HHSPopAffairs). How useful do you find the information and resources shared on @HHSPopAffairs?
Very useful

Useful

Not sure

Somewhat useful

Not at all useful

Not used

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
17. Overall Digital Communications/Resources (i.e., web, email, and social media) Feedback
32. Use this space to provide any suggestions for improving OPA web-based communications/resources.

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
18. OVERALL SATISFACTION WITH OPA'S RESOURCES AND SUPPORT
33. Overall, how satisfied are you with OPA’s services, supports, resources, and guidance for your grant
project?
Very satisfied

Satisfied

Not sure

Dissatisfied

Very dissatisfied

Not applicable

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Office of Population Affairs (OPA) Teen Pregnancy Prevention and Pregnancy Assistance Fund
Grantee Satisfaction Survey
19. DEMOGRAPHIC QUESTION
34. Which of the following BEST describes your organization? (Check one)
American Indian tribal government or tribal organization

Local government agency (city, town, county)

Educational institution

Non-profit organization

For-profit organization

State government agency

Hospital/Clinic
Other (please specify):

Thank you for your cooperation.
If you have to report on another grant,
please complete a separate survey.

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