OMB Number: 2900-0836
Respondent Burden:10 minutes
Expiration Date:
This information collection is in accordance with the clearance requirements of section 3507 of the Paperwork Reduction Act of 1995. The public reporting burden for this collection of information is estimated to average 10 minutes per response, including the time for reviewing instructions, and completing and reviewing the collection of information. No person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number. Customer satisfaction surveys are used to gauge customer perceptions of VA services as well as customer expectations and desires. The results of this survey will lead to improvements in the quality of service delivery by helping to shape the direction and focus of specific programs and services. Submission of this form is voluntary and failure to respond will have no impact on benefits to which you may be entitled.
2015 National Veterans Small Business Engagement (NVSBE)
Post-Engagement Survey
Personally identifiable information is not required. Your participation in this survey is anonymous and voluntary. Your individual answers will remain private and reported only in the aggregate.
Is your organization a small business (SB)?
Yes (Go to Survey Page B)
No (Go to Survey Page C)
Survey Page B
1.1 Please select your organization type. (Check All that Apply)
Veteran-Owned Small Business (VOSB), not service-disabled (Go to Survey Page I)
Service-Disabled Veteran-Owned Small Business (SDVOSB) (Go to Survey Page I)
8(a) Small Business (Go to Survey Page I)
Women-Owned Small Business (WOSB) (Go to Survey Page E)
Economically-Disadvantaged Women-Owned Small Business (EDWOSB) (Go to Survey Page E)
HubZone Small Business (HubZone) (Go to Survey Page G)
Minority-Owned Small Business (Go to Survey Page I)
Native American-Owned Small Business (Go to Survey Page I)
Small Business, No Socioeconomic Status (Go to Survey Page I)
Other (Please Specify) (Go to Survey Page I)
_________________________________
1.2 Please select your organization type.
Federal Government Agency
State Government
Local Government
Large Businesses
Non-Profit
Other (Please Specify)____________________________
1.3 Did you attend the 2015 NVSBE as a Procurement Decision Maker (PDM)? (A PDM develops procurement or contracting requirements and/or evaluates business that may fulfill them.)
Yes (Go to Survey Page D)
No (Go to Survey Page I)
2. Please select the organization or agency where you perform as Procurement Decision Maker.
☐Commercial /
Corporate
☐ Defense Logistics Agency
☐
Department of Air Force
☐ Department of Army- Corps of
Engineers
☐Department of Commerce
☐Department
of Defense (Not Army Corps of Engineers)
☐Department of
Education
☐Department of Energy
☐Department of
Health and Human Services
☐Department of Labor
☐Department
of Navy
☐Department of State / United State Agency for
International Development
☐ Department of
Transportation
☐Department of Veterans Affairs
☐General
Services Administration
☐National Aeronautics and Space
Administration
☐Small Business Administration
☐Other.
Please specify:_____________________________
(Go to Survey Page I)
4. Did you attend the WOSB Reception?
Yes (Go to Survey Page F)
No (Go to Survey Page I)
4.1. What was the best aspect
of the reception?
(Comment Box)
4.2. How could we improve the WOSB reception?
(Comment Box)
Go to Survey Page I
5. Did you attend the HubZone SB Reception?
Yes (Go to Survey Page H)
No (Go to Survey Page I)
5.1. What was the best aspect of the reception?
(Comment Box)
5.2. How could we improve the HubZone reception?
(Comment Box)
Go to Survey Page I
6. Are you a Prime Contractor?
Yes, Transformation Twenty-One Total Technology (T-4) Prime Contractor
Yes, Non-T-4 Prime Contractor
No
7. How many new and valuable connections did you make at the 2015 NVSBE?
1-10
11-20
21-30
31-40
41+
7.1. What connections provided the greatest potential Return on Investment (ROI) for your organization? (Check all that apply).
VA PDMs
Federal PDMs (Other than VA)
Large Businesses, potential partners to do Government work
Large Businesses, potential partners to do commercial work
Small Businesses, potential partners
Senior Leaders
Center for Verification and Evaluation (CVE) Personnel
Other, Please Specify__________________
7.2. Please explain how you expect this /these connection/s will add value to your organization.
(Comment Box)
8. Did you learn about procurement opportunities that your business is currently able to fulfill?
Yes
No
9. Please select the number of Procurement Decision Makers (PDMs) you contacted.
1-10
11-20
21-30
31-40
41+
10. Please evaluate your access to VA
Procurement Decision Makers (PDMs)?
Please select your answer
using a 1 to 5 scale where 5 means “exceptional” and 1
means is “Did not meet expectations”.
5 |
4 |
3 |
2 |
1 |
11. Does the VA procurement community work on your behalf?
☐Yes
☐No
11.1. How does the VA procurement community work on your behalf?
(Comment Box)
11.2. How can the VA procurement community do to a better work for you?
(Comment Box)
Go to Survey Page J
12. Did you visit the CVE Booth?
Yes (Go to Survey Page K)
No (Go to Survey Page L)
12.1. Were you satisfied with your experience at the CVE Booth?
Yes
No
12.2. What was the most useful
aspect of the CVE Booth?
(Comment Box)
12.3. How could we improve the services provided at CVE Booth?
(Comment Box)
Go
to Survey Page L
13. Did you go to the CVE Town Hall?
Yes (Go to Survey Page M)
No (Go to Survey Page N)
13.1. Were you satisfied with your experience at the CVE Town Hall?
Yes
No
13.2. What was the most useful
aspect of the CVE Town Hall?
(Comment Box)
13.3. How could we improve the CVE Town Hall?
(Comment Box)
(Go to Survey Page N)
15. Please rate the ROI your organization received from the following events using a 1 to 5 scale where 5 means “exceptional” and 1 means is “Did not meet expectations”.
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5 |
4 |
3 |
2 |
1 |
5 |
Learning Sessions |
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Business Opportunity Sessions |
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Plenary Luncheon (including Keynote Speakers) |
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Senior Leader Roundtables |
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Networking Roundtables |
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Receptions |
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Expo |
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One-on-One Matchmaking |
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16. What overall ROI did your organization receive from attending the 2015 NVSBE? Please select your answer.
5 |
4 |
3 |
2 |
1 |
17. What aspect of the 2015 NVSBE provided the highest ROI for your organization?
(comment box)
18. What aspect of the 2015 NVSBE needs to be changed or improved to provide the ROI expected by your organization?
(comment box)
19. Including this year, how many times have you attended the NVSBE?
1
2
3
4
19.1. How did you learn about the 2015 NVSBE? (Please select all that apply.)
At a conference/event. Please specify ___________________________
On VA’s website
Word-of-mouth
Social Media
Other Social Media. Please specify__________________________
Other. Please specify_________________________
20. Do you plan on attending the NVSBE next year?
Yes
Unsure
No (Please provide the main reason(s) for not attending the NVSBE): ________________________________________________________
21. Please rate your experience with the following logistical items at the 2015 NVSBE using a 1 to 5 scale where 5 means “exceptional” and 1 means is “Did not meet expectations”. Please select your answer.
|
5 |
4 |
3 |
2 |
1 |
N/A |
Online Registration Process |
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On-site Registration |
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Customer Service Phone Line & Email |
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Communications (via email, social media, etc.) |
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Organization (i.e., adhering to schedule, having the right people at the right place) |
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Logistics (flow of events) |
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Quality of Food and Beverage |
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Assistance from On-site Conference Staff |
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NVSBE Mobile App |
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Schedule |
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21.1. (If “Fair” or “Poor” on Q.21) Please explain how can we improve your experience regarding the (LIST ITEM).
(Comment Box)
22.2. What social media do you use to learn about events/opportunities such as the NVSBE ? Select all that apply.
Other Social Media. Please specify___________________
I do not use social media for this purpose
(Go to Survey Page O)
22. What is the Dun & Bradstreet’s DUNS number for your organization? (Optional)
Note: It is not required that you or your organization provide personally identifiable information to complete this survey. The purpose of requesting the DUNS is to gather relevant demographic data. Providing your DUNS will not result in disclosure of personally identifiable information associated with your responses.
(Comment Box)
23. What is the Commercial and Government Entity Code (CAGE) for your organization? (Optional)
Note: It is not required that you or your organization provide personally identifiable information (PII) to complete this survey. The purpose of requesting the CAGE code is to gather relevant demographic data. Providing your CAGE will not result in disclosure of PII associated with your responses.
(Comment Box)
24. Now think about your experiences with all the services provided by the Department of Veterans Affairs (which include healthcare, benefits programs, or memorial services). Please tell us how you feel about the following statements:
|
Strongly Disagree
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Disagree
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Neither Agree nor Disagree |
Agree
|
Strongly agree |
I got the service I needed. |
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It was easy to get the service I needed. |
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I felt like a valued customer. |
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I trust VA to fulfill our country’s commitment to Veterans. |
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Thank you for your participation!
We look forward seeing you at our next VA event!
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| File Title | 2014 NVSBE Post-Engagement Survey REVISED.docx |
| Author | Ortiz, Milagros |
| File Modified | 0000-00-00 |
| File Created | 2021-01-22 |