Dispute Resolution Service Case Survey

FERC-153, Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Dispute Resolution Service Case Survey

FERC-153, Dispute Resolution Service Case Survey

OMB: 1902-0293

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DISPUTE RESOLUTION SERVICE

CASE SURVEY FEEDBACK



The Dispute Resolution Service (DRS), is interested in receiving your feedback on our services:

  1. Optional:

Name ____________________________________________

Docket Number ____________________________________



  1. Please describe the alternative dispute resolution (ADR) service you were provided.

    • Mediation

    • Facilitation

    • Early Neutral Evaluation (ENE)

    • Other ____________________________________________________



  1. Were the DRS representatives effective in their impartial and neutral role?

    • Very effective

    • Effective

    • Somewhat effective

    • Not effective



  1. Were you informed of confidentiality rules relating to dispute resolution communications?

    • Yes

    • No





  1. To what extent did DRS impact the time required to resolve your dispute versus other Commission processes and/or litigation?

    • Much more quickly

    • More quickly

    • About the same time

    • More slowly

    • Much more slowly



  1. Did your organization reduce the costs of resolving the dispute by using the DRS? (Your cost analysis may include attorney fees, expert fees, employee hours, and costs associated with litigation.)

    • Yes

    • No




  1. If you answered yes to question 7 please provide estimated cost savings as defined above.

    • $1,000 - $25,000

    • $25,000 - $100,000

    • $100,000 - $500,000

    • $500,000 - $ 1,000,000

    • Over $1,000,0000

  1. Did the parties reach a consensual resolution of the dispute?

    • Fully

    • Partially

    • Not Resolved



  1. Overall, were you satisfied with the services provided by the DRS?

    • Very Satisfied

    • Satisfied

    • Neither Satisfied nor Dissatisfied

    • Dissatisfied



  1. How likely would you use this service and/or recommend it in the future?

    • Very likely

    • Somewhat likely

    • Not Likely

    • No Opinion



  1. The DRS values your feedback and suggestions. Please let us know how we can improve our services to enhance your experience in the future including what additional services you may like to utilize.












File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
File TitleDispute Resolution Service Case Survey
AuthorJosh
File Modified0000-00-00
File Created2021-01-21

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