Dcca

2
SECTION BA: PRIVACY NOTICES
BA13
BA17.

Do you (or anyone in your family living there) have a checking, savings, or
NOW account at a bank, savings institution, or credit union?
1. YES

BA14
BA18.

Do you (or anyone in your family living there) have a stock brokerage account
or cash management account at a bank or brokerage company?
1. YES

BA15
BA19.

5. NO

5. NO

What kind of institution do you think of as your (family’s) primary financial
institution, that is, the institution where you do the most financial
business? Is it a bank, a savings institution, a credit union, a brokerage
company, finance company, or what?
1. BANK

2. SAVINGS INSTITUTION

3. CREDIT UNION

4. BROKERAGE COMPANY

5. FINANCE COMPANY

6. NO INSTITUTION
AT ALL (IF VOL.)

97. OTHER(SPECIFY):_________________________________________________

BA16
BA21.

Do you recall receiving privacy notices from banks, brokers, or other
financial institutions?
1. YES
*
V
*

5. NO, DO NOT RECALL RECEIVING
GO TO NEXT SECTION

GO TO BA21a/BA17

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BA17
BA21a.

People have different opinions about the usefulness of these privacy notices.
Some people think they are useful notices of policies, while others think
they are not useful, and we are interested in what you think. Would you say
these notices are very useful to you, somewhat useful, not very useful, or
not at all useful to you?
1. VERY
USEFUL

BA17a
BA21b.

2. SOMEWHAT
USEFUL

Why do you say so?

3. NOT VERY
USEFUL

4. NOT AT ALL
USEFUL

(Any other reasons?)

__________________________________________________________________________
__________________________________________________________________________
BA17b
BA22.

Have you used
institutions?
1. YES

privacy

notices

to

make

comparisons

between

financial

5. NO
GO TO BA22a/BA17b-2

*
V
*

BA17b-1
NEW. How easy or difficult is it to compare the privacy notices of different financial
institutions?
Is it very easy, somewhat easy, neither easy nor difficult,
somewhat difficult, or very difficult?
1. VERY
EASY

2. SOMEWHAT
EASY

3. NEITHER

4. SOMEWHAT
DIFFICULT

5. VERY
DIFFICULT

GO TO BA23/BA17c
BA17b-2
BA22a.

Do you plan to use them to make comparisons?
1. YES

BA17c
BA23.

5. NO

How confident are you that you understand these privacy policies? Would you
say that you are very confident, somewhat confident, not very confident, or
not at all confident?
1. VERY
CONFIDENT

2. SOMEWHAT
CONFIDENT

3. NOT VERY
CONFIDENT

4. NOT AT ALL
CONFIDENT

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BA17d
BA23a.

What is it that makes you feel (very confident/somewhat confident/not very
confident/not at all confident)? (Anything else?)
__________________________________________________________________________
__________________________________________________________________________

BA17e
BA24.

When you receive these privacy notices, which of the following do you usually
do -- open them and glance through them, open them and look at them more
carefully, throw them away without opening them, or what?
1. OPEN AND
GLANCE

2. OPEN AND LOOK
MORE CAREFULLY

.)))))))))))))))-

*
V
*

GO TO BA24b/BA17g
BA17f
BA24a.

3. THROW
AWAY

Why do you throw them away?

7. OTHER (SPECIFY):
________________
GO TO BA25/BA18

(Any other reasons?)

________________________________________________________________________
________________________________________________________________________

GO TO BA25/BA18

BA17g
BA24b.

Is there any particular information in the privacy notice that you feel is
important?
1. YES
*
V
*

BA17h-1
BA24c.

5. NO
GO TO BA25/BA18

What information do you think is important?

(Any other information?)

________________________________________________________________________
________________________________________________________________________

BA201010

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BA17h-2
BA24d.

Why is this information important?

(Any other reasons?)

________________________________________________________________________
________________________________________________________________________
BA18
BA25. INTERVIEWER CHECKPOINT:
1. IF R HAS A PRIMARY FINANCIAL INSTITUTION (BA19/BA15 NOT EQUAL
TO 6)—--> GO TO BA25a/BA18a
*
*
*
*
*

2. IF R DOES NOT HAVE FINANCIAL INSTITUTION (BA19/BA15=6)
---> GO TO NEXT SECTION

*
V
*

BA18a
BA25a.

Privacy policies vary among institutions.
Do you recall whether your
(family’s) primary financial institution has a policy that allows you to tell
it not to share information about you with other companies?
1. YES, CAN TELL
NOT TO SHARE

BA18b
BA25b.

5. NO, CANNOT TELL
NOT TO SHARE

6. DON’T RECALL
(IF VOL.)

How important is it to you that your (family’s) primary financial institution
protects the personal information about your (family’s) account or accounts?
Would you say it is very important, somewhat important, not very important,
or not at all important?
1. VERY
IMPORTANT

2. SOMEWHAT
IMPORTANT

3. NOT VERY
IMPORTANT

4. NOT AT ALL
IMPORTANT

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BA19
BA26.

Overall, in choosing your (family’s) financial institutions, how important is
the institution’s privacy policy compared to other reasons you have for
choosing?
Would you say the privacy policy is very important, somewhat
important, not very important, or not at all important to (you/your family)
in choosing your financial institutions?
1. VERY
IMPORTANT

BA20
BA27.

BA20a
BA27.

2. SOMEWHAT
IMPORTANT

3. NOT VERY
IMPORTANT

4. NOT AT ALL
IMPORTANT

People have different views about how clear they think the wording in these
privacy notices is, and we are interested in what you think. I want to ask
you about certain terms that are often used in privacy notices.
We may disclose information about you to our affiliates.
the term affiliates means here?

What do you think

________________________________________________________________________
________________________________________________________________________
BA20b
NEW.

We may disclose information about you to non-affiliated companies.
you think the term non-affiliated company means here?

What do

________________________________________________________________________
________________________________________________________________________
BA20c
BA27a.

You may opt out of these disclosures.
means here?

What do you think the term opt out

________________________________________________________________________
________________________________________________________________________
BA20d
NEW. You may limit the sharing of your personal information.
term limit the sharing means here?

What do you think the

________________________________________________________________________
________________________________________________________________________

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BA21
NEW.

I’d like to ask your opinions about some of the practices of financial
institutions in general. Please tell me how much you agree or disagree with each
of the following statements.

BA21a
NEW. First, most financial institutions share their customers’ personal information
in very similar ways. Would you say you strongly disagree, disagree, neither
agree nor disagree, agree, or strongly agree?
1. STRONGLY
DISAGREE

2. DISAGREE

3. NEITHER

4. AGREE

5. STRONGLY
AGREE

BA21b
NEW. I like financial institutions to share my personal information with nonaffiliates--that is, other companies that are not part of the financial
institution--because then these companies can offer me products and services that
I might want or need. (Would you say you strongly disagree, disagree, neither
agree nor disagree, agree, or strongly agree?)
1. STRONGLY
DISAGREE

2. DISAGREE

3. NEITHER

4. AGREE

5. STRONGLY
AGREE

BA21c
NEW. I like financial institutions to share my personal information with affiliates-that is, other companies that are part of the financial institution--because then
these companies can offer me additional products and services that I might want
or need.
(Would you say you strongly disagree, disagree, neither agree nor
disagree, agree, or strongly agree?)
1. STRONGLY
DISAGREE

2. DISAGREE

3. NEITHER

4. AGREE

5. STRONGLY
AGREE

BA201010