60d FRN - published

Att B 60-Day NIOSH Customer Satisfication.pdf

Formative Studies on NIOSH Communications and Publications: NIOSH Customer Satisfaction Survey

60d FRN - published

OMB: 0920-0544

Document [pdf]
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64157

Federal Register / Vol. 81, No. 181 / Monday, September 19, 2016 / Notices
records, chart reviews, or other sources,
and review the methodology used to
calculate the reported hypertension
control rate. CDC conducts data
verification to ensure that all nominees
meet eligibility criteria and calculate
their reported hypertension control rate
according to a standardized method.
In the third phase of the assessment,
each remaining finalist will participate
in a two-hour, semi-structured interview
and provide detailed information about
the patient population served, the
geographic region served, and the
strategies employed by the practice or
health system to achieve exemplary
rates of hypertension control, including
barriers and facilitators for those
strategies.
Based on experience with
administration of the Challenge in
previous years, CDC plans to eliminate

the cash prize awarded to Champions in
previous years, and to implement minor
changes to the nomination form and the
data verification form that will improve
usability and data quality. There are no
changes to the estimated burden per
response. Finally, CDC anticipates an
overall reduction in burden due to a
reduction in the estimated number of
nominees. During the period of this
Reinstatement request, on an annual
basis, CDC estimates that information
will be collected from up to 500
nominees using the nomination form, at
most 40 data verifications, and at most
40 semi-structured interviews.
CDC will use the information
collected through the Million Hearts®
Hypertension Control Challenge to
increase widespread attention to
hypertension at the clinical practice
level, improve understanding of

successful and sustainable
implementation strategies at the practice
or health system level, bring visibility to
organizations that invest in
hypertension control, and motivate
individual practices to strengthen their
hypertension control efforts.
Information collected through the
Million Hearts® Hypertension Control
Challenge will link success in clinical
outcomes of hypertension control with
information about procedures that can
be used to achieve similar favorable
outcomes so that the strategies can be
replicated by other providers and health
care systems.
OMB approval is requested for three
years. Participation is voluntary and
there are no costs to the respondents
other than their time. The total
estimated annualized burden hours are
370.

ESTIMATED ANNUALIZED BURDEN HOURS
Form name

Physicians (Single or Group Practices) ..........

Million Hearts® Hypertension Control Champion Nomination form.
Data Verification Form ...................................
Semi-structured Interview ..............................

Finalists ...........................................................

Leroy A. Richardson,
Chief, Information Collection Review Office,
Office of Scientific Integrity, Office of the
Associate Director for Science, Office of the
Director, Centers for Disease Control and
Prevention.
[FR Doc. 2016–22446 Filed 9–16–16; 8:45 am]
BILLING CODE 4163–18–P

Written comments must be
received on or before November 18,
2016.

Centers for Disease Control and
Prevention

Proposed Data Collection Submitted
for Public Comment and
Recommendations
Centers for Disease Control and
Prevention (CDC), Department of Health
and Human Services (HHS).
ACTION: Notice with comment period.
AGENCY:

The Centers for Disease
Control and Prevention (CDC), as part of
its continuing efforts to reduce public
burden and maximize the utility of
government information, invites the
general public and other Federal
agencies to take this opportunity to

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You may submit comments,
identified by Docket No. CDC–2016–
0088 by any of the following methods:
• Federal eRulemaking Portal:
Regulations.gov. Follow the instructions
for submitting comments.
• Mail: Leroy A. Richardson,
Information Collection Review Office,
Centers for Disease Control and
Prevention, 1600 Clifton Road NE., MS–
D74, Atlanta, Georgia 30329.
Instructions: All submissions received
must include the agency name and
Docket Number. All relevant comments
received will be posted without change
to Regulations.gov, including any
personal information provided. For
access to the docket to read background
documents or comments received, go to
Regulations.gov.

ADDRESSES:

[60Day–16–160544; Docket No. CDC–2016–
0088]

SUMMARY:

comment on proposed and/or
continuing information collections, as
required by the Paperwork Reduction
Act of 1995. This notice invites
comment on a proposed information
collection plan entitled Evaluation of
Effectiveness of NIOSH Publications:
NIOSH Customer Satisfaction and
Impact Survey.
DATES:

DEPARTMENT OF HEALTH AND
HUMAN SERVICES

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Number of
respondents

Type of responses

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Number of
responses per
respondent

Average
burden per
response
(in hr)

500

1

30/60

40
40

1
1

1
2

Please note: All public comment should be
submitted through the Federal eRulemaking
portal (Regulations.gov) or by U.S. mail to the
address listed above.

To
request more information on the
proposed project or to obtain a copy of
the information collection plan and
instruments, contact the Information
Collection Review Office, Centers for
Disease Control and Prevention, 1600
Clifton Road NE., MS–D74, Atlanta,
Georgia 30329; phone: 404–639–7570;
Email: [email protected].

FOR FURTHER INFORMATION CONTACT:

Under the
Paperwork Reduction Act of 1995 (PRA)
(44 U.S.C. 3501–3520), Federal agencies
must obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. In addition, the PRA also
requires Federal agencies to provide a
60-day notice in the Federal Register
concerning each proposed collection of
information, including each new
proposed collection, each proposed
extension of existing collection of
information, and each reinstatement of
previously approved information
collection before submitting the
collection to OMB for approval. To
comply with this requirement, we are

SUPPLEMENTARY INFORMATION:

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Federal Register / Vol. 81, No. 181 / Monday, September 19, 2016 / Notices

publishing this notice of a proposed
data collection as described below.
Comments are invited on: (a) Whether
the proposed collection of information
is necessary for the proper performance
of the functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
proposed collection of information; (c)
ways to enhance the quality, utility, and
clarity of the information to be
collected; (d) ways to minimize the
burden of the collection of information
on respondents, including through the
use of automated collection techniques
or other forms of information
technology; and (e) estimates of capital
or start-up costs and costs of operation,
maintenance, and purchase of services
to provide information. Burden means
the total time, effort, or financial
resources expended by persons to
generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
Proposed Project
Evaluation of Effectiveness of NIOSH
Publications (OMB Control No. 0920–
0544, Expired 4/30/2010)—
Reinstatement with Change—National
Institute for Occupational Safety and
Health (NIOSH), Centers for Disease
Control and Prevention (CDC).

mstockstill on DSK3G9T082PROD with NOTICES

Background and Brief Description
As mandated in the Occupational
Safety and Health Act of 1970 (Pub. L.
91–596), the mission of the National
Institute for Occupational Safety and
Health (NIOSH) is to conduct research
and investigations on work-related
disease and injury and to disseminate
information for preventing identified
workplace hazards (Sections 20(a)(1)
and (d), Attachment 1). NIOSH is
proposing a two-year study to collect
stakeholder feedback on the
effectiveness of NIOSH products and
their dissemination. This dual
responsibility recognizes the need to
translate research into workplace
application if it is to impact worker
safety and well-being.

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NIOSH, through its communication
efforts, seeks to promote greater
awareness of occupational hazards and
their control, influence public policy
and regulatory action, shape national
research priorities, change
organizational practices and individual
behavior, and ultimately, improve
American working life. NIOSH’s
primary communication vehicle is its
series of numbered publications
catalogued by the Institute as Policy
Documents, Technical Documents, and
Educational Documents.
The aforementioned types of
documents are available to the public
through the use of mailing lists, NIOSH
eNews, the NIOSH Web site, promotion
at conferences, and by other means. In
Fiscal Year 2015, combined digital
downloads and hard copy distributions
of NIOSH publications registered at over
790,000. Yet, these numbers tell little of
whether the reports are reaching all of
the appropriate audiences, or whether
the information is perceived as credible
and useful by the recipients. Therefore,
a Customer Satisfaction Survey (CSS)
was conducted in 2003 and a follow-up
CSS in 2010 to assess customer
satisfaction and perceived impact of
NIOSH publications.
The proposed survey seeks to update
the data collected for the 2010 survey
(OMB Control No. 0920–0544) and
gather data on outreach initiatives
NIOSH has undertaken in recent years.
The findings reported in 2010
confirmed that NIOSH continues to be
a credible source of occupational safety
and health information, NIOSH
publications were being used more
frequently than in previous years, and
respondents are relying more on the
NIOSH Web site and other electronic
resources. With regard to having read or
referred to a NIOSH product or resource
in the past, 82% of the total respondents
said they had, and responses grouped by
organization—AAOHN (80%), ACOEM
(71%), AIHA (90%), and ASSE (85%)—
also show an increase. However, the
2010 CSS also revealed that the
percentage of respondents who looked
to NIOSH for OSH information dropped
from 84% in 2003 to 76% in 2009
(when the 2010 survey data were
collected).
Results from the 2010 CSS suggest
that NIOSH needs to partner more with
stakeholder associations to assess the
needs of those in the OSH community
who are not using NIOSH resources.
Since then, NIOSH has established a
partner database, which documents the
private companies, professional
associations, and labor unions listed as
partners on various projects. Another
recommendation is that NIOSH develop

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strategies to increase awareness of
electronic resources and newsletters.
NIOSH has since established additional
notifications, such as the monthly
Research Rounds (http://www.cdc.gov/
niosh/research-rounds/) that highlights
research conducted at NIOSH. There
also is the NIOSH Science Blog (http://
blogs.cdc.gov/niosh-science-blog/) with
articles on NIOSH research, products,
and timely topics of interest to workers,
employers, and other stakeholders. The
NIOSH Web site also has expanded its
offerings of video and multimedia
products.
The third recommendation from the
2010 survey was that NIOSH develop a
broader range of tools that have direct
application and provide clearer
guidance on policy. In addition to being
offered as a downloadable PDF
document, the Pocket Guide to
Chemical Hazards, NIOSH’s most
popular product, is being offered as a
mobile app as well as a PDF document,
both of which can be downloaded from
the NIOSH Web site (http://
www.cdc.gov/niosh/npg/). As a larger
strategy that addresses the
aforementioned recommendations,
NIOSH launched a 5-year Web Plan that
considers the direction of the Institute’s
work and reviews the history of the
NIOSH Web. The plan identifies five
key Web challenges NIOSH will
experience in 2015–2019: Adapting web
content for mobile web delivery,
preparing for growth of digital products
and dissemination, sustainability of new
digital products, developing a future
strategy for new communication
products and technology, and
addressing projected staffing needs.
Various goals have been identified as
critical to maintaining NIOSH Web
effectiveness in the next five years.
The currently proposed Customer
Satisfaction and Impact (CSI) Survey, is
an effort by the agency to obtain current
estimates of consumer use/benefit from
NIOSH communication products as a
whole, as well as to determine the
adequacy of the agency’s circulation/
delivery practices in light of changing
distribution approaches and
technologies. The CSI will account for
changes in NIOSH publications, digital
product formats, and new dissemination
channels emerging since survey data
were last collected. The CSI will also
solicit more audience-based information
that reflects the new media environment
in which many NIOSH publications are
offered. Such expansions will yield
findings that show how well customer
service practices at NIOSH have
followed the 2003 and 2010
recommendations, as well as provide
insights into how users seek and use

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Federal Register / Vol. 81, No. 181 / Monday, September 19, 2016 / Notices
NIOSH information in the current
digital environment.
The survey will be directed to the
community of occupational safety and
health (OSH) professionals as well as
business and trade association
intermediaries as this audience
represents the primary and traditional
customer base for NIOSH information

materials. Intermediaries use their
connections to small businesses and
other organizations to disseminate
information to stakeholders who might
not otherwise receive it. Intermediaries
include occupational health service
providers, labor organizations, chambers
of commerce, and insurance companies.

NIOSH estimates that it will take 315
total burden hours to complete
information collections, compared to
204 burden hours estimated for the 2010
CSS. There are no costs to the
respondents other than their time.
Customer Satisfaction and Impact
(CSI) Survey:

ESTIMATED ANNUALIZED BURDEN HOURS
Type of respondents

AIHA members ..................................
AIHA Members ..................................
AAOHN Members .............................
AAOHN Members .............................
ACOEM members .............................
ACOEM members .............................
ASSE members ................................
ASSE members ................................
Other members* ................................
Other members .................................
Total ...........................................

NIOSH Customer Satisfaction
vey—full version.
NIOSH Customer Satisfaction
vey—full version.
NIOSH Customer Satisfaction
vey—full version Work,.
NIOSH Customer Satisfaction
vey—short version.
NIOSH Customer Satisfaction
vey—full version.
NIOSH Customer Satisfaction
vey—short version.
NIOSH Customer Satisfaction
vey—full version.
NIOSH Customer Satisfaction
vey—short version.
NIOSH Customer Satisfaction
vey—full version.
NIOSH Customer Satisfaction
vey—short version.

1

20/60

50

Sur-

150

1

5/60

13

Sur-

150

1

20/60

50

Sur-

150

1

5/60

13

Sur-

150

1

20/60

50

Sur-

150

1

5/60

13

Sur-

150

1

20/60

50

Sur-

150

1

5/60

13

Sur-

150

1

20/60

50

Sur-

150

1

5/60

13

...........................................................

........................

........................

........................

315

BILLING CODE 4163–18–P

DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Administration for Children and
Families
RPG National Cross-Site Evaluation
30-Day Notice
Children’s Bureau,
Administration for Children and
Families, U.S. Department of Health and
Human Services.
ACTION: Proposed Information Collection
Activity; Comment Request.
AGENCY:

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Total burden
(in hrs.)

150

[FR Doc. 2016–22447 Filed 9–16–16; 8:45 am]

Title: RPG National Cross-Site
Evaluation and Evaluation Technical
Assistance.
OMB No.: 0970–0444.
Description: The Children’s Bureau
within the Administration for Children

21:47 Sep 16, 2016

Average
burden per
response
(in hrs.)

Sur-

Leroy A. Richardson,
Chief, Information Collection Review Office,
Office of Scientific Integrity, Office of the
Associate Director for Science, Office of the
Director, Centers for Disease Control and
Prevention.

VerDate Sep<11>2014

Number of
responses per
respondent

Number of
respondents

Form name

Jkt 238001

and Families of the U.S. Department of
Health and Human Services seeks a
renewal of clearance to collect
information for the Regional Partnership
Grants to Increase the Well-being of and
to Improve Permanency Outcomes for
Children Affected by Substance Abuse
Cross-Site Evaluation and EvaluationRelated Technical Assistance and Data
Collection Support for Regional
Partnership Grant Program Round Three
Sites or ‘‘RPG’’ projects. Under RPG, the
Children’s Bureau has issued 21 grants
to organizations such as child welfare or
substance abuse treatment providers or
family court systems to develop
interagency collaborations and
integration of programs, activities, and
services designed to increase well-being,
improve permanency, and enhance the
safety of children who are in an out-ofhome placement or are at risk of being
placed in out-of-home care as a result of
a parent’s or caretaker’s substance use
dependence. The Child and Family
Services Improvement and Innovation
Act (Pub. L. 112–34) includes a targeted
grants program (section 437(f) of the
Social Security Act) that directs the
Secretary of Health and Human Services

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to reserve a specified portion of the
appropriation for these Regional
Partnership Grants, to be used to
improve the well-being of children
affected by substance abuse. The overall
objective of the Cross-Site Evaluation
and Technical Assistance projects (the
RPG Cross-Site Evaluation) is to plan,
develop, and implement a rigorous
national cross-site evaluation of the RPG
Grant Program, provide legislativelymandated performance measurement,
furnish evaluation-related technical
assistance to the grantees in order to
improve the quality and rigor of their
local evaluations, and support their
participation in the cross-site
evaluation. The project will evaluate the
programs and activities conducted
through the RPG Program. The
evaluation is being undertaken by the
Children’s Bureau and its contractor
Mathematica Policy Research. The
evaluation is being implemented by
Mathematica Policy Research and its
subcontractors, WRMA, Inc., and
Synergy Enterprises.
The RPG Cross-Site Evaluation
includes the following components:

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