OMB #0970-0401
Expiration Date: 05/31/2021
HSICC Post Phone Call Survey
Agent: Would you be interested in completing a brief survey to help us improve our customer service?
Caller: Yes
Agent: Thank you, at the end of our call please stay on the line and I will connect you to the survey.
Once connected to the survey recording the caller will be prompted through a set of Yes/No questions and answers and then a final overall 1-5 (5 being the highest) rating of the experience.
Q1) Were you happy with the way your call was answered? Y/N
Q2) Were you happy with the speed your call was answered? Y/N
Q3) Was the agent able to answer your question or give you instructions on how to resolve your question? Y/N
Q4) Was the information accurate? Y/N
Q5) How would you rate the overall call? Scale of 1-5
Paperwork Reduction Act Burden Statement: This collection of information is voluntary. Public reporting burden for this collection of information is estimated to average 3 minutes per response, including the time for reviewing instructions, gathering and maintaining the data needed, and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | William McKinney |
| File Modified | 0000-00-00 |
| File Created | 2021-01-20 |