Attachment E: CAHPS Clinician and Group Database Submission Emails to Users

Attachment E. CAHPS Clinician & Group Database Emails To Users

Email #1: New User – Account Activation

Thank you for registering for an account with the CG-CAHPS submission system. Your account was set up for you with the following information:

Username: {replace:username}

Organization Name: {replace:orgname}

To activate your account please follow the link below: {replace:URL}

For questions or comments, please contact the CAHPS Database at [email protected] or call 1-888-808-7108.

Email #2: DUA Uploaded

Thank you for submitting your Data Use Agreement (DUA). DUA Name: {replace:filename} has been received. The CAHPS Database team will review the DUA to determine whether your submission meets the CG-CAHPS submission requirements. For questions or comments, please contact the CAHPS Database at [email protected] or call 1-888-808-7108.

Questionnaire File Name: {Qname}

Survey Version: {SVersion}

Comments: {Comments}

Email #3: DUA Approved

The following Data Use Agreement submitted to the CG-CAHPS submission system has been approved. DUA Name: {replace:filename} For questions or comments, please contact the CAHPS Database at [email protected] or call 1-888-808-7108.

Email #4: DUA Rejected

The following Data Use Agreement submitted to the CG-CAHPS submission system has been rejected.

DUA Name: {replace:filename} Comment: {replace:comment}

Please make any necessary corrections to your DUA and submit your DUA again. For questions or comments, please contact the CAHPS Database at [email protected] or call 1-888-808-7108.

Email #5: DUA Assigned to Your Account

The following Data Use Agreement has been received and assigned to your account. DUA Name: { filename} You may check the status of the DUA status at any time by logging into your account. For questions or comments, please contact the CAHPS Database at [email protected] or call 1-888-808-7108.

Email #6 Questionnaire File Approved

The following questionnaire file submitted to the CG-CAHPS submission system has been approved. Questionnaire File Name: {replace:filename}

Survey Version: {replace:surveyversion}

Comments: {replace:comment}

Please submit your data file as soon as possible so that any issues can be resolved before the submission deadline. For questions or comments, please contact the CAHPS Database at [email protected] or call 1-888-808-7108.

Email #7: Questionnaire File Rejected

The following questionnaire file submitted to the CG-CAHPS submission system has been rejected due to the issues listed below.

Questionnaire File Name: {replace:filename}

Survey Version: {replace:surveyversion}

Comments: {replace:comment}

For questions or comments, please contact the CAHPS Database at [email protected] or call 1-888-808-7108.

Email #8: Final Approval

We are pleased to inform you that the CAHPS Database has reviewed the information provided, questionnaire and data files you submitted to the CG-CAHPS submission system. Your submission below to the CAHPS Clinician & Group submission system has been accepted and your data will be included in the CAHPS Clinician & Group Database.

Data File Name: {replace:filename}

Survey Version: {replace:surveyversion}

Questionnaire File Name: {replace:qfilename}

Thank you for your participation. For questions or comments please contact the CAHPS Database at [email protected] or call 1-888-808-7108.

Email #9: Final Approval Rejected

The CAHPS Database has reviewed the information provided, questionnaire and data files submitted to the CG-CAHPS submission system. At this time, your submission below has been rejected. Contact the CAHPS Database if you have any questions regarding the rejection.

Data File Name: {replace:filename}

Survey Version: {replace:surveyversion}

Questionnaire File Name: {replace:qfilename}

For questions or comments, please contact the CAHPS Database at [email protected] or call 1-888-808-7108.

Email #10: DUA Reminder Notice

This is an automated email {replace:FNAME} {replace:LNAME} at {replace:VendorOrgName} requests you to sign the following Data Use Agreement to participate in the CG-CAHPS data submission.

Please download and sign this document: {replace:URL}/files/CG/CG-CAHPSDataUseAgreement_CAHPSDatabase.pdf

Please upload the document through the DUA Submission Portal https://cahpsdatabase.ahrq.gov/CGDSS/uploadDUA.aspx, email it to [email protected], or fax it to 301-315-5912. For questions or comments, please contact the CAHPS Database at [email protected] or call 1-888-808-7108.

Email #11: Track the CG-Cahps Data Submission for Your Group

Dear {replace:contactname}

You are receiving this email because you have uploaded a Data Use Agreement for {replace:orgname} and agreed to participate in the CG-CAHPS Database. We appreciate your support and participation in the CG-CAHPS Database this year. The CG-CAHPS submission is closed, and you can track the data we received for your organization through this link {replace:linktodua}

The CG-CAHPS results will be released in June.

Participating organizations submitting data to the CAHPS Database are able to access a Private Feedback Report with their own results compared to the overall database averages.

If you have any questions or comments, please contact the CAHPS Database at [email protected] or call 1-888-808-7108.

Thank you,

The CAHPS Database Team

Email #12: Forgot Password

The CG-CAHPS submission system received a request regarding your forgotten password. Please return to the site and use the following username and password.

Username: {USERNAME}

Password: {PASSWORD}

Organization Name: {Orgname}

{replace:URL}/cgdss/login.aspx

For questions or comments, please contact the CAHPS Database at [email protected] or call 1-888-808-7108.

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