OMB 1140-0101 Justification A FINAL 8.29.2018

Department of Justice
Bureau of Alcohol, Tobacco, Firearms, and Explosives
Information Collection Request
Supporting Statement
OMB 1140-0101
National Firearms Act Division and Firearms and
Explosives Services Division Customer Service Survey
A. Justification
1.

The National Firearms Act Division (NFA Division) and Firearms and Explosives Services
Division (FESD) provide services to the firearms and explosives industry regarding dealer
licensing, and the importation and transfers of weapons. To ensure NFA Division and FESD are
providing the highest level of customer satisfaction, a survey is provided to our customers to
acquire their feedback about their experience with our services. Per the requirement of an
internal audit, the use of this anonymous National Firearms Act Division and Firearms and
Explosives Services Division Customer Service Survey allows NFA Division and FESD to
gauge the level of customer satisfaction, and identify any deficiencies for improvement.

2.

The National Firearms Act Division and Firearms and Explosives Services Division Customer
Service Survey is available to the public online and to a lesser extent in paper form, upon request
by respondents. Responses are submitted anonymously unless a respondent willingly furnishes
their name and contact information, so that NFA Division and FESD management can contact
them directly them regarding any concerns raised. Participation in this survey is strictly
voluntary, and does not impact the service respondents receives from NFA Division or FESD.
This survey is intended gather information about customer service provided by NFA Division
and FESD throughout the firearms and explosives industry, and also improve customer
satisfaction.

3.

Responses to the National Firearms Act Division and Firearms and Explosives Services
Division Customer Service Survey are collected online, through a link on either the National
Firearms Act Division page or the Service Centers Contact page of the ATF.GOV public
website. The survey is conducted by an industry standard software that allows the collection and
sorting of public responses by their corresponding NFA Division and FESD branches. The use
of an electronic remission process allows all compiled survey responses to be easily sorted,
reviewed, and summarized for resolution by NFA Division and FESD. The use of an electronic
survey also reduces the public burden, since hand written responses are not needed, and the costs
for preparing and mailing these responses are eliminated. Additionally, electronic submission
capability reduces both the Federal government costs associated with printing and mailing paper
surveys, as well as the manpower hours required to review paper responses.

4.

ATF uses a uniform subject classification system to identify duplication and to ensure that any
similar information already available, cannot be used or modified for use for the purpose of this
information collection. No other surveys currently exist that meet this requirement.

5. The collection of information related does not significantly impact small businesses.
6. The absence of this collection would negatively impact customer service delivery within each
NFA Division and FESD.
7. There are no special circumstances. This data will be collected in a manner consistent with the
guidelines in 5 CFR 1320.6.
8. No public comments were received for either the 60-day or 30-day Federal Register notices that
was published in the Federal Register (FR).
9. No payments or gifts are provided to respondents.
10. Confidentiality is not assured. The survey is submitted anonymously and the decision to
provide any contact information is completely voluntary.
11. There are no questions of a sensitive nature asked within the survey.
12. The estimated number of respondents is 18,200. Each respondent responds once to this
collection, so the total number of responses is also 18,200. Each respondent will take a total 5
minutes to complete this survey. Therefore, the estimated total annual burden hours associated
with this collection is 1,517, which is calculated as follows: 18,200 (# of responses)
x .0833333 (5 minutes).
13. There is no cost burden to the respondents, since this collection fully electronic.
14. There is no cost to the Federal Government.
15. The federal government costs for this information collection has been adjusted from $3000 to
$0, since this collection is fully electronic.
16. The results of the information collected will not be published.
17. ATF does not request approval to not display the expiration date of OMB approval for this
information collection.
18. There are no exceptions to the certification statement.