HUD is conducting this study under
cooperative agreement with the Urban Institute to assess its
Technical Assistance (TA) programs under the Community Compass
structure. HUD TA enables housing and community development
providers to be more effective stewards of HUD funding by equipping
them with the knowledge, skills and tools to better manage HUD
programs. TA is provided by TA providers funded by HUD and includes
tools and product development, help desk support, on-call TA,
direct TA and capacity building, and needs assessments, among other
types. Recipients of TA include State and local governments,
Tribes, Tribally-Designated Housing Agencies, Public Housing
Authorities (PHAs), participating jurisdictions, housing counseling
agencies, multifamily owners/operators, nonprofit organizations,
and Continuums of Care (CoCs). In 2002, the GAO evaluated HUD’s
existing TA programs, and recommended that HUD streamline and
coordinate its TA programs and request its TA providers to
establish performance measures and report on their intended outputs
and outcomes. Since then, HUD has made significant changes to the
structure, implementation, and data systems used in administering
its TA programs. Beginning with the Fiscal Year (FY) 2010 Technical
Assistance and Capacity Building NOFA issued by the Office of
Community Development and Planning, and the announcement of the
OneCPD Integrated Practitioner Assistance System, the
‘‘Transformation Initiative’’, HUD began to shift from a more
siloed program-specific approach to TA to a more coordinated
funding and collaborative TA processes across programs. Changes
continued with the integration of Office of Public and Indian
Housing TA programs in FY 2013 through OneCPD+ and finally in FY
2014 with the addition of two more TA funding streams to form
Community Compass. Now there is a unified NOFA process for all
programs included in Community Compass, along with data and
coordination improvements, and streamlined online assistance and
resource pages. This will be the first assessment of these and
other changes made to HUD TA in response to GAO recommendations.
This project helps fill the gap in understanding HUD’s TA delivery
system since Community Compass began in FY 2014. The Urban
Institute is conducting an assessment focused on answering three
research questions: (1) What TA does HUD provide, (2) how does HUD
provide TA, and 3) how effective is HUD TA? To answer these three
questions, this study will include in-depth interviews with TA
providers and TA customers to supplement interviews completed
during the design of the research. TA providers play a central role
in navigating the Community Compass process and implementing TA
activities. To gain insights into how providers engage in TA
through Community Compass, we plan to conduct 5 group interviews
that will target front-line TA staff and subcontractors that
deliver the TA. This project will also interview customers
receiving TA under the Community Compass. To better understand the
customer experience, we will conduct interviews with key staff at
organizations that received TA. Out of these interviews, the Urban
Institute will create a final report to HUD on the answers to the
above research questions. The findings in the final report will
inform HUD’s future delivery of TA under the Community Compass
structure.
US Code:
12
USC 1701z-1 Name of Law: Research and Demonstration
This project helps fill the gap
in understanding HUD’s TA delivery system since Community Compass
began in FY 2014. The Urban Institute is conducting an assessment
focused on answering three research questions: 1) what TA does HUD
provide, 2) how does HUD provide TA, and 3) how effective is HUD
TA? To answer those three questions, this study will include
in-depth interviews with TA providers and TA customers to
supplement interviews completed during the design of the
research.
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